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Network Solutions Auto-Enroll: $1,850

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Re: Network Solutions Auto-Enroll: $1,850

#121
post #84
post #26

Earlier quoted context omitted.

It was called front-running, and they still do it: http://en.wikipedia.org/wiki/Network_Solutions#Controversy_o...

So why doesn't someone just programatically search for a bunch of garbage domains from them?

As a registrar, someone's suggested they can put domains on hold at no cost. Not sure if domain tasting is still a thing too.

Re: Network Solutions Auto-Enroll: $1,850

#122
post #62
post #37

Earlier quoted context omitted.

http://www.federalreserve.gov/bankinforeg/regecg.htm They would be in violation of this above Regulation for banking. Chargeback through your bank would be the quickest way to both get your funds back and penalize them. If you want to make it a federal case that is also an option.

Is there any chance that they can weasel their way out of this by having their lawyers point to fine print?

In theory their ToS may cover something like this, but charging a customer for a recurring payment they did not agree too should be pretty clear cut. Additionally they did send a notification prior to the charge, but there is no prior authorization from the customer so that's shaky ground. IANAL etc, legal counsel could tell you if there is a case worth pressing. I only deal with this fun at work as a developer :)

Edit: This is pretty clearly not an "error" in the system, so their legal team (if there is one) must consider the billing valid in some way.

Full legal text http://www.fdic.gov/regulations/laws/rules/6500-1350.html

Edit 2: A compliant either though your local attorney general or the FTC may be appropriate. http://www.consumer.ftc.gov/articles/0341-file-complaint-ftc

Re: Network Solutions Auto-Enroll: $1,850

#123

Earlier quoted context omitted.

FMI - http://en.wikipedia.org/wiki/Domain_name_front_running

Any information more recent than 2008?

I don't think it happens any more. ICANN added a nonrefundable registration fee and "domain tasting" stopped being such a pervasive problem. This either solved what Net Sol was trying to protect users from, or removed the justification they were using (depending on how cynical you are).

Not sure I would ever recommend testing domain names on NetSol's WHOIS server though.

Re: Network Solutions Auto-Enroll: $1,850

#124

I have an account with Network Solutions that they will not let me cancel without calling their sales team. I do not have an active credit card on file with them nor do I have any domains or hosting services. They send me e-mails every month trying to bill me for something that I haven't signed up for with language indicating that I'm about to "lose" my services (that don't exist) if I don't pay. They're terrible. It…

Some companies can make more profit by repeatedly ripping their customers off by small amounts. AT&T has done this to me repeatedly and your recourse is to call customer service and waste hours to recoup a few dollars. (And yes, I need to find another solution)

Had a similar issue with AT&T. Now I'm using prepaid straighttalk service ... Not great but no mysterious extra charges.

Re: Network Solutions Auto-Enroll: $1,850

#125

And this gem from the foot of the email: "Please note that unsubscribing from our marketing emails will not affect important transactional correspondence such as administrative and renewal notices related to your account." i.e. Anyone whom DIDN'T get this email because they have previously unsubscribed are still going to be stealth-charged? Are Network Solutions TRYING to put themselves out of business?

Far from defending NetSol here, but that's not what that means. It means that if you unsub from marketing emails, they are still able to send you transactional emails (emails relating to order confirms, existing business, technical support. Etc).

It's actually what you WANT as a consumer because otherwise it would be too risky to unsub from a vendor. It's also part of CAN-SPAM (not defending that either).

Re: Network Solutions Auto-Enroll: $1,850

#126

I have an account with Network Solutions that they will not let me cancel without calling their sales team. I do not have an active credit card on file with them nor do I have any domains or hosting services. They send me e-mails every month trying to bill me for something that I haven't signed up for with language indicating that I'm about to "lose" my services (that don't exist) if I don't pay. They're terrible. It…

Linkedin CEO appears not to have a linkedin page (really?) CFO: www.linkedin.com/pub/kevin-carney/a/494/713 CPO: www.linkedin.com/pub/roseann-duran/0/66a/971 ... it goes on https://www.web.com/aboutus/leadership.aspx they're publicly traded: http://finance.yahoo.com/q?s=WWWW Would be interesting if Yahoo ran this on their finance news site.

CEO appears not to have a linkedin page (really?)

You shouldn't be surprised when people choose not to have LinkedIn profiles. I quit LinkedIn because they were spamming me. They were also selling spamming privileges (or InMail) to anyone willing to pay. The user experience is below average, the groups are pathetic, and recommendations have become essentially worthless.

So really, having a LinkedIn profile isn't obligatory.

Re: Network Solutions Auto-Enroll: $1,850

#127
Simple Question: Can't you just call your credit card company and ask them to void all of these charges?

My assumption is that credit card companies are obligated to take off any charge you deem is unfair. It is their responsibility to find a proof that charge was with your explicit agreement. This is why they get to keep 1-4% of each transaction in first place. Doing this also had side advantage that merchant ruins reputation and loose their ability to charge like this in future.

Wouldn't this be the least hassle way? Just 5 minutes on call and charges are poof! gone.

Re: Network Solutions Auto-Enroll: $1,850

#128
post #62
post #37

Earlier quoted context omitted.

http://www.federalreserve.gov/bankinforeg/regecg.htm They would be in violation of this above Regulation for banking. Chargeback through your bank would be the quickest way to both get your funds back and penalize them. If you want to make it a federal case that is also an option.

Is there any chance that they can weasel their way out of this by having their lawyers point to fine print?

IANAL, however my whole family is.

I doubt they could do that. People are often afraid of such fine print gotcha's but would almost always would not stand up in court.

Contracts are assumed to be "In good faith, and neither for nor against any particular side". Meaning having a clause like 'oh yeah, in addition to your yearly fee of $10, we can also charge you any unlimited amount and you agree to pay'

This would be easily deemed as not in good faith and completely in favor of them (as no sane person would agree to that). Hence judge would throw it out - which may or may not invalidate the entire contract depending on how shady the judge thought they were being.

Re: Network Solutions Auto-Enroll: $1,850

#129
post #3

Network Solutions has always had appalling business practices that verged on the criminal. Some years ago, they poached a domain my wife had registered with another vendor, by sending her a misleading renewal letter. That particular event ultimately wound up with them at the receiving end of a class action suit. I absolutely refuse to ever register another domain with them. Their business practices are about as evil…

They stole a few domains from me years ago, as well. They simply transferred them to someone else, rather than me. What a bunch of jackasses.

Maybe this is the sort of fee that would have prevented that transfer. Kind of - "gee that's a nice store you have here, pity if something happened to it".

Re: Network Solutions Auto-Enroll: $1,850

#130
post #124

Earlier quoted context omitted.

Some companies can make more profit by repeatedly ripping their customers off by small amounts. AT&T has done this to me repeatedly and your recourse is to call customer service and waste hours to recoup a few dollars. (And yes, I need to find another solution)

Had a similar issue with AT&T. Now I'm using prepaid straighttalk service ... Not great but no mysterious extra charges.

AT&T has recently tried to charge me a leasing fee for my U-verse router. I called in and explained to the person on the phone that I own the router, and referred him to my first months statement were it specifically states that I paid $160+ for the router. The man on the phone told me that their policy has changed, and they now charge leasing fees to everyone who does NOT own their own equipment. I explained to the man that I do. His answer: "As a favor to you, because you are such a long customer, I am going to waive the fee for now." It took me another 20 minutes on the phone to explain to this imbecile that I can not possibly be required to lease my own equipment from my self. His final statement to me still was: "Yes, I can see here that you own the router. Because you feel so strong about this, we are not going to require you to pay any additional equipment fees." I was fucking speechless.
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