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Network Solutions Auto-Enroll: $1,850

inessential.com

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Re: Network Solutions Auto-Enroll: $1,850

#41

Using your stored CC info to auto-bill you for an unrelated product that you never consented to be billed for is quite likely in violation of their merchant agreement with the CC processor.

I actually think what he did (making a big mess out of it so it ends in HN) is likely the right thing to do, it'll likely solve the issue faster and punish them more severely.

Re: Network Solutions Auto-Enroll: $1,850

#42
post #33

I'm glad to see he's transferring to hover.com. I moved my domains there a little over a year ago and couldn't be happier. I didn't have issues with NS but had a lot of issues with Register.com doing shady things like this. Hover.com is about first domain registrar I've used that didn't feel shady as far as milking every last dollar they could out of me. Trying to up sell, etc.

namecheap is also great IMHO

Would as well recommend Namecheap.com, really professional.

Re: Network Solutions Auto-Enroll: $1,850

#43
post #22

Using your stored CC info to auto-bill you for an unrelated product that you never consented to be billed for is quite likely in violation of their merchant agreement with the CC processor.

Isn't it straight-up fraud and/or theft?

In the event a customer is actually charged for said service, it absolutely is. I have a feeling the attention they're about to garner will correct that prior to ever occurring.

Re: Network Solutions Auto-Enroll: $1,850

#44

I have an account with Network Solutions that they will not let me cancel without calling their sales team. I do not have an active credit card on file with them nor do I have any domains or hosting services. They send me e-mails every month trying to bill me for something that I haven't signed up for with language indicating that I'm about to "lose" my services (that don't exist) if I don't pay. They're terrible. It…

Some companies can make more profit by repeatedly ripping their customers off by small amounts. AT&T has done this to me repeatedly and your recourse is to call customer service and waste hours to recoup a few dollars. (And yes, I need to find another solution)

Re: Network Solutions Auto-Enroll: $1,850

#45
post #14

Earlier quoted context omitted.

If you send them an email demanding your account be canceled, CC companies will usually let you use that to dispute further charges until your account is actually canceled.

Hardly necessary if "I do not have an active credit card on file with them"...

Sure, until they decide you have an overdue balance and send it to collections.

(Not suggesting they do this... but if they think you owe them money, they certainly could)

Re: Network Solutions Auto-Enroll: $1,850

#46
lol. They are the new AOL.

scaring old people with threats into paying recurring premiums for absolutely nothing besides their own corporate incompetence.

Also, kids, this is why you change your credit card info every year, at least.

Re: Network Solutions Auto-Enroll: $1,850

#47
post #42

Earlier quoted context omitted.

namecheap is also great IMHO

Would as well recommend Namecheap.com, really professional.

I liked Namecheap, but have had major issues with their DNS service. you can't switch off of them without downtime. So don't use their dns, otherwise you are locked in. which is kinda shitty.

Re: Network Solutions Auto-Enroll: $1,850

#48

I have an account with Network Solutions that they will not let me cancel without calling their sales team. I do not have an active credit card on file with them nor do I have any domains or hosting services. They send me e-mails every month trying to bill me for something that I haven't signed up for with language indicating that I'm about to "lose" my services (that don't exist) if I don't pay. They're terrible. It…

> It fascinates me because I wonder who the leadership team is and what the company culture is like. Do they decide to be terrible by sitting around in meetings brainstorming ways to screw their customers?

Yes. i mean, no, because they get bonuses for every revenue they drive like that, so they won't discuss it in a meeting. They will instead gather a small band of loyals, and implement that in the dark, reporting only way up.

I know because I worked with a company that was like monster.com but charged from the poor people looking for the jobs. Companies could list the positions for free, and the people submiting to the positions had to pay. It was free the first month, but you had to give a credit card. Which WILL be charged every month unless you fight on the phone. Simply canceling on the site does absolutely nothing.

Re: Network Solutions Auto-Enroll: $1,850

#49
OP says he will be transferring his domains elsewhere. Seems like he is in for more suffering before that happens [1]:

A Phone Call is REQUIRED for Domain Transfers from Network Solution to Other Registrars

.. Transferring a Domain from Network Solutions to another provider requires the Primary Account Contact to make a phone call to Network Solutions technical support (average time 10 to 30 minutes).

.. Use of the Network Solutions website procedure to obtain a Transfer Code, by the Account Primary Contact, requires a minimum 3 days wait.

(EDIT: Formatting)

[1] http://en.wikipedia.org/wiki/Network_Solutions#Network_Solut...

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