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Hi everyone, Product Manager from GoDaddy here. A lot of you have made the correct assumption. We simply host very few Ruby sites. We are radically improving our hosting, and with all the great offerings like Heroku (kicks ass) it doesn't make much sense to continue to invest in what will be a less than great user experience for Ruby developers. I'm happy to answer any more questions here!
Any chance you can clean up the UI on the domain management and purchase order flow? It's a mess.
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My guess would be it's more that no experienced Ruby developer would use GoDaddy for hosting. So most people they've got using it are probably inexperienced people (on that basis if you had experience, you'd use something like Heroku) who would probably be characterised by low spend and high support costs.
You are absolutely correct (I'm a PM at GoDaddy). There are some terrific Ruby hosting offerings (personally, I love Heroku) so we are focusing on being great at a few things. We've come a long way in the past 6 months with our hosting performance, but still have a ways to go.
I don't really blame GoDaddy, since their shared hosting infrastructure is just not built for long-running processes. For rails, CGI is laughably slow, and FastCGI, while faster, still wasn't performant enough and was causing intermittent 500 errors.
I ended up converting the entire project to static HTML (getting rid of the rails CMS component) and it was smooth sailing from there. Thankfully the client required very few updates to the site after that (otherwise I might have tried to move it onto Drupal or something).
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Ok, naive question, what would make one registrar better or worse than another. They all do the same thing, no?
GoDaddy supported SOPA, their advertising campaigns are notoriously sexist, their CEO once posted a "white man's burden" video of him "saving some poor Africans" by killing an elephant, and they're constantly in the news for sleazy anti-consumer business tactics that add up to an awful, socially irresponsible corporation. They've since recanted their SOPA support, but I think it'll take more than a calculated busines…
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Ok, naive question, what would make one registrar better or worse than another. They all do the same thing, no?
The fact that this question is being asked illustrates that the Godaddy hate in the tech community is not as strong as some would think (hope?)