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Toshiba says they made a mistake but they still cannot help me

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Re: Toshiba says they made a mistake but they still cannot help me

#171

Post by claudius »

barhum wrote: post #15
JoshTriplett wrote: post #13

Earlier quoted context omitted.

Have you tried contacting Amazon's customer service about this? Get them to either enforce the warranty or replace the laptop themselves.

Amazon has always been good with me but I am past the 30 day policy to return it them. Anyways it is Toshiba's reponsibility...

> Anyways it is Toshiba's reponsibility...

Amazon ‘sold‘ you that warranty, not Toshiba. Granted, it is a warranty, hence supposed to be directed at the manufacturer, not the merchant, but it still cannot hurt to ask Amazon – in the EU, you could go to them directly without a warranty from Toshiba and ask them to repair/replace it (up to two years after purchase), but customer law in Latin America likely varies.

Re: Toshiba says they made a mistake but they still cannot help me

#172

Post by benatkin »

Dylan16807 wrote: post #165
benatkin wrote: post #146

Earlier quoted context omitted.

Advice is something that often needs to be pushed away just like orders do.

Sure, call the advice bad if you want. But "please don't tell me what to do" is a rather strong misrepresentation.

I sometimes don't consider advice at all when the circumstances are wrong. It clouds my thinking.

I don't have much of an opinion on whether OP's advice is good or bad because I refuse to consider it, and instead only consider the complaint for what it's worth to me (not much, since I live in the mainland United States).

Re: Toshiba says they made a mistake but they still cannot help me

#173

Post by microtonal »

tombrossman wrote: post #89
barhum wrote: post #15

Earlier quoted context omitted.

Amazon has always been good with me but I am past the 30 day policy to return it them. Anyways it is Toshiba's reponsibility...

TL/DR: Have Amazon handle this for you, they are awesome at customer service. I had a one year old HTC Desire which malfunctioned under warranty (Europe here = 2yrs mandatory) and sought to return it to them for repair. They were a huge pain in the ass, refusing to pay shipping to the repair depot despite this being explicitly covered, and so I asked Amazon (from whom I bought it) for assistance dealing with HTC. Tot…

TL/DR: Have Amazon handle this for you, they are awesome at customer service.

They are. We once purchased a PS3 controller from Amazon Marketplace. It turned out to be a counterfeit, but we didn't notice until 3/4 year later when Sony disabled many counterfeit controllers. We contacted Amazon to warn about this seller. They didn't only remove the seller from Marketplace, they also gave us a full refund.

Re: Toshiba says they made a mistake but they still cannot help me

#174

Post by arcosdev »

Toshiba makes crap. Most Windows-based laptops are. I know it sounds ridiculous, but it still makes more sense to buy a Mac laptop and run Windows on it. Every time a friend or family member asks me what Windows-based laptop to buy, I have to tell them to buy a Mac because of shitty situations like this one.

Re: Toshiba says they made a mistake but they still cannot help me

#175

Post by ido »

arcosdev wrote: post #174

Toshiba makes crap. Most Windows-based laptops are. I know it sounds ridiculous, but it still makes more sense to buy a Mac laptop and run Windows on it. Every time a friend or family member asks me what Windows-based laptop to buy, I have to tell them to buy a Mac because of shitty situations like this one.

The sony vaio ones are pretty good in my experience.

Re: Toshiba says they made a mistake but they still cannot help me

#176

Post by josu »

rjuyal wrote: post #168
matsemann wrote: post #116

Earlier quoted context omitted.

In my country (Norway) the seller, importer and manufacturer are obliged by law to fix or replace broken items the first 3 to 5 years after purchase depending on type of item. So warranty/guarantee is mostly useless, what the law provides us consumers is already better.

If that is the case, then your country Norway is good man.

And also probably the reason why the cheapest iPhone 5S costs 940$.

Re: Toshiba says they made a mistake but they still cannot help me

#177

Post by synecdoche »

anigbrowl wrote: post #2

Manuel Diaz is the head of Toshiba Sales & Marketing for Latin America: https://plus.google.com/105717227635873644097/about http://www.linkedin.com/pub/manuel-diaz/4/862/644 Make a nice polite blog post with all of your documentation (including your sales receipt) and then send the link to him.

Speaking of contacting high level management I once guessed the email address of a UPS board member responsible for international business because of consistently awful delivery service in Sweden and customer support. To my surprise I was contacted after a few weeks by a mid level manager in Sweden and was eventually compensated.

This was about two years ago and unfortunately their excuse for service is ostensibly unchanged, rated as 1.33/5 on one of the larger national rating sites (at the time it was 1.4).

Re: Toshiba says they made a mistake but they still cannot help me

#178

Post by jychang »

arcosdev wrote: post #174

Toshiba makes crap. Most Windows-based laptops are. I know it sounds ridiculous, but it still makes more sense to buy a Mac laptop and run Windows on it. Every time a friend or family member asks me what Windows-based laptop to buy, I have to tell them to buy a Mac because of shitty situations like this one.

Thinkpads?

Re: Toshiba says they made a mistake but they still cannot help me

#179

Post by TillE »

nickjamespdx wrote: post #136

After a serial number lookup, it appears that this Toshiba laptop's warranty expired in Feb. of 2013. This is using the s/n in the image: http://bandyt.site44.com/toshiba/garantia2.jpg Results of the s/n search: (from site: http://support.toshiba.com/warranty ) Model Name: SATELLITE C850D Product Category: Portable Model-Part Number: PSCBQU-00200F Serial Number: YC307409Q Registration Number: 827633 Purchase Date: No…

> YC307409Q

You entered the wrong serial number. It's YC317409Q.

> Warranty Expiration Date: Feb 24, 2014

Re: Toshiba says they made a mistake but they still cannot help me

#180

Post by Macha »

notdrunkatall wrote: post #105
dguaraglia wrote: post #52

Earlier quoted context omitted.

Yup, that's the case in both Argentina and Brazil too. But then, customer service sucks pretty much at every level. In the US you can buy a product from Walmart, use it for a couple weeks and if you aren't happy with it just return/exchange it (and yes, you get your money back, not some store credit.) Coming from Argentina, I was amazed the first time it worked and felt like I was ripping someone off. After a while I…

The question is: why the difference?

Absent consumer rights legislation?
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