I've been a paying customer almost from the start. Unfortunately, as Evernote has expanded, it's gotten less and less useful for me.
Their web clipper is great, the best around IMO (especially since Clipboard folded), however there's no way to exclude those clipped pages from search, so after using the clipper for a while, searching for just about any phrase is mostly irrelevant results. Ideally it'd be possible to filter by source or have default searches to exclude certain types of content.
Another example of this is that I have a well-curated and geotagged Travel Notebook (this was actually much harder than it should have been since their geocoder is picky and you can't really massage it). I'd love to be able to see these notes on a map, but the "Atlas" map view that Evernote provides doesn't let you filter by notebook (or anything really).
Evernote does a great job of making it fairly painless to capture notes and despite the author's problems, has generally worked well on syncing everything. It's never done a good job for triaging/filing/finding or organizing notes though, and it seems to simply get worse as you use it more (and with each redesign). Evernote seems to want to encourage you to put "everything" into it, but as you do, it becomes harder and harder to get what you need out of it. Honestly, I'm baffled at how the Evernote devs/designers use it.