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Toshiba says they made a mistake but they still cannot help me

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Re: Toshiba says they made a mistake but they still cannot help me

#141

Post by binarycrusader »

nickjamespdx wrote: post #136

After a serial number lookup, it appears that this Toshiba laptop's warranty expired in Feb. of 2013. This is using the s/n in the image: http://bandyt.site44.com/toshiba/garantia2.jpg Results of the s/n search: (from site: http://support.toshiba.com/warranty ) Model Name: SATELLITE C850D Product Category: Portable Model-Part Number: PSCBQU-00200F Serial Number: YC307409Q Registration Number: 827633 Purchase Date: No…

The buyer claims to have purchased it on Feb. 19th 2013, which would definitely still be within a one-year warranty period.

Regardless, the claim is that Toshiba is refusing to honor the warranty because of the country the laptop is in, not because the warranty is expired.

Re: Toshiba says they made a mistake but they still cannot help me

#142

Post by mdmarra »

nickjamespdx wrote: post #136

After a serial number lookup, it appears that this Toshiba laptop's warranty expired in Feb. of 2013. This is using the s/n in the image: http://bandyt.site44.com/toshiba/garantia2.jpg Results of the s/n search: (from site: http://support.toshiba.com/warranty ) Model Name: SATELLITE C850D Product Category: Portable Model-Part Number: PSCBQU-00200F Serial Number: YC307409Q Registration Number: 827633 Purchase Date: No…

I think you mean November 26, 2013.

Re: Toshiba says they made a mistake but they still cannot help me

#143

Post by cpwright »

ada1981 wrote: post #135
maxlybbert wrote: post #108

Earlier quoted context omitted.

I remember swinging by Home Depot just before a big winter storm. One of the sales guys mentioned that they didn't have any generators in stock because people would buy them, leave them in the box, and return them if they didn't lose power during the storm. Presumably, they wouldn't return the generators if they were actually used due to a power outage. I seriously doubt that Home Depot wanted their customers to do t…

My guess is that if 100 people bought generators with the intention of returning them if they didn't need them, that 100-x people actually return them, where x is probably around 10 or more... People are lazy, decide why not keep it, etc. Worse case senario you have a customer coming into your store twice.. Maybe on the return trip they buy stuff to repair damages from the storm.. If you have the inventory this isn't…

The generators have a lot more value to being in stock before or during the storm than after. When I bought mine, I had to drive two hours away to a Lowes, because they were out of stock in my county. If the local Home Depot had one, I would have just bought it there. The person buying and returning it is not only costing them a fraction of the cost (credit card fees each way); but also actual sales.

On the other hand, I think that in general, the relaxed Home Depot returns policy helps them. I often take advantage of the ability to buy multiple sizes of things, extras in case I mess something up, and then when I'm done with a project go back return the excess. If you use a credit card, that is even easier than keeping the receipts, they swipe the card, scan the stuff, and it goes back automatically. I find this easier, because I always have my card; and there is no need to have however many receipts that the items were originally bought with. And for very small stuff that I could conceivably use in the future, there is a decent chance I won't bother returning it anyway.

Re: Toshiba says they made a mistake but they still cannot help me

#145

Post by barhum »

lazyant wrote: post #79

try calling Toshiba laptop support for North America and press/ask for a representative in Spanish, they do laptop support for (some?) Latin American countries out of Mississauga, Ontario

I did talk them in Spanish, the manager was the one I spoke to there...

Re: Toshiba says they made a mistake but they still cannot help me

#146

Post by benatkin »

Dylan16807 wrote: post #130
benatkin wrote: post #20

Please don't tell me what to do. Every one of Toshiba's major competitors do things that are wrong and fail to own up to them. It would take a lot more than this to get me to avoid a company as large as Toshiba.

It's clearly advice, not an order. Don't be so defensive.

Advice is something that often needs to be pushed away just like orders do.

Re: Toshiba says they made a mistake but they still cannot help me

#147

Post by MatthewWilkes »

So, I don't know about the north/south american systems, but in the UK when a manufacturer or a store fails to meet their obligations you sue them in small claims court. I've never heard of a company not settling out of court, they don't want a precedent set against them and they don't want to fly their lawyers out to talk about a laptop return for a day.

Re: Toshiba says they made a mistake but they still cannot help me

#148

Post by dsl »

monkeyspaw wrote: post #88
anigbrowl wrote: post #2

Manuel Diaz is the head of Toshiba Sales & Marketing for Latin America: https://plus.google.com/105717227635873644097/about http://www.linkedin.com/pub/manuel-diaz/4/862/644 Make a nice polite blog post with all of your documentation (including your sales receipt) and then send the link to him.

This seems like an immensely useful service (looking up executive level social media accounts). Are there companies out there who provide this service?

Fuck everything about that. No.

I work at a big company and get sales, marketing, press, and customer inquiries ALL THE TIME, at my PERSONAL email address (which is easier to find than my work address). There is absolutely nothing I can do to help you if you contact me directly because company policy forbids it, official channels exist for a reason.

Re: Toshiba says they made a mistake but they still cannot help me

#149

Post by MaulingMonkey »

Crito wrote: post #82
sillysaurus2 wrote: post #68

Earlier quoted context omitted.

EDIT: My apologies. It looks like I'll need to have a discussion with my friend about this.

> "If the companies didn't want you to do this, then they wouldn't let you do this." That is a poor assumption that is likely incorrect more often than not. A Chinese restaurant that I go to occasionally has a bowl of mints by the register. I could take a handful of them, they would not stop me, but that would be a dick move. I could go hang out at library and pass the time by taking their books off the shelves and b…

> > "If the companies didn't want you to do this, then they wouldn't let you do this." > That is a poor assumption that is likely incorrect more often than not.

As a concrete example, I worked someplace with a nice and consumer friendly return policy... no restock fees, no hassle.

But when a customer "bought" and then without fail returned something like 40 books, 1 at a time (without buying anything else), we did have a word with them. Depending on the books, that can adds up to several hundred dollars of overstock, eating up already crammed inventory space in high-rent storefronts. Plenty of seating for those who'd like to read books without buying that won't excite our inventory count ;)

Re: Toshiba says they made a mistake but they still cannot help me

#150

Post by barhum »

nickjamespdx wrote: post #136

After a serial number lookup, it appears that this Toshiba laptop's warranty expired in Feb. of 2013. This is using the s/n in the image: http://bandyt.site44.com/toshiba/garantia2.jpg Results of the s/n search: (from site: http://support.toshiba.com/warranty ) Model Name: SATELLITE C850D Product Category: Portable Model-Part Number: PSCBQU-00200F Serial Number: YC307409Q Registration Number: 827633 Purchase Date: No…

I will upload the invoice shortly that shows feb 2013 purchase from Amazon. How did you manage to come up with the part number?
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