Earlier quoted context omitted.
This also plays out in the turn-out of voters on election day - its just a disconnect in community. Not saying its bad -or- good, but its reflective of how diluted our outlets are and the lack of trust we all have in everything and it becomes a culture of indifference.
If we had a direct vote on mass surveillance I wouldn't be at all surprised if American voters rejected it, but that's not how we make political decisions in the US. There are very few candidates who oppose mass surveillance (though we did elect a president who spoke out against trading freedom for security during his campaign), and most of them also have a bunch of other policy positions that are sufficiently distas…
I posit that you're not seeing a failure of representative democracy to properly express what is a position with majority support. Rather, you're failing to perceive the nature of the electorate.
I remember I stared college the year after 9/11 and was in school when the Iraq war started. Conservative place as far as colleges go, but left of center for the region as a whole. I heard a lot of talk about turning the middle east into a glass parking lot. That was not a position anyone was afraid to take publicly. Imagine my surprise when I'd come back to my very liberal circle in northern Virginia and hear about the "overwhelming public opposition to the Iraq war." Simply put, ideological minorities often don't realize that they are that.