Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

Toshiba says they made a mistake but they still cannot help me

bandyt.site44.com

Post reply on HN
Print view View original

41–50 of 200 posts

Re: Toshiba says they made a mistake but they still cannot help me

#41

Post by w1ntermute »

cududa wrote: post #29
cabinguy wrote: post #18

I'm sorry to hear that you are having this problem. After buying/selling 10,000+ used laptops (every brand imaginable) over many years, I personally purchase and recommend only Toshiba laptops. Take it for what it's worth.

Really? They consistently seem, in my experience, to have thew worst build quality, and parts die regularly. Ive never seen a single one that had a solid hinge on it after 6 months of use.

I know a guy who's still using a 7 year old Toshiba laptop. He installed an SSD, added some RAM, and upgraded Vista to 7. It still runs like new.

Re: Toshiba says they made a mistake but they still cannot help me

#42

Post by rmason »

When you buy online you need to investigate what happens before you need service. A consumer might not need to go to the effort but for a programmer a good laptop is a tool.

Years ago I bought Dell's and found paying extra for their onsite service was a wise investment. Only needed it for a single machine but they literally came to our office with parts and repaired it. Until I needed it a second time and found they had changed policies and found onsite was in name only.

So when I started buying Toshiba Qosmio's I actually investigated my service options in Michigan. It has paid dividends because whenever I've had a problem I can get on the phone with the company's owner, they turn it around faster than shipping it to Toshiba's depot and keep me informed every step of the way.

Re: Toshiba says they made a mistake but they still cannot help me

#44

Post by sergiotapia »

You probably aren't familiar with how "guarantees" work here in South America, ugh.

See companies like Samsung and Toshiba have "certified" stores that "take guarantees" but they are not tied by their parent company, they are privately owned stores that just negotiated with the parent company to use their "sticker".

I bought a Phillips shaver and under warranty, the Phillips station wanted me to pay 70% of the cost of a new one, despite being a DoA device.

So while the sticker works as it should in the US and Europe, South America has a god damn wild west scenario. Anything goes, and if you don't like it, buy something else. Yep.

(Source: I live in Bolivia)

Re: Toshiba says they made a mistake but they still cannot help me

#45

Post by virtualwhys »

davidw wrote: post #40

I've had good luck with Dells from that point of view. I've bought 3 in the US, and two, at some point in their lifetimes, have needed some love from a technician (bad HD, and a cosmetic problem with a very new laptop that I wanted fixed because I spent quite a bit on it). Despite being very much not in the US anymore, they promptly dispatched people on site (in Innsbruck, Austria, and Padua, Italy) to fix the proble…

Dell warranty is pretty nice in a pinch, particularly on the road (screen died on my M4700 last year and they replaced the machine, got an extra 16GB RAM to boot).

FWIW, roll with Dell on server front as well, great machines, hope Dell sticks around and doesn't go under.

Re: Toshiba says they made a mistake but they still cannot help me

#46

Post by alimoeeny »

sergiotapia wrote: post #44

You probably aren't familiar with how "guarantees" work here in South America, ugh. See companies like Samsung and Toshiba have "certified" stores that "take guarantees" but they are not tied by their parent company, they are privately owned stores that just negotiated with the parent company to use their "sticker". I bought a Phillips shaver and under warranty, the Phillips station wanted me to pay 70% of the cost o…

Same in Iran, there are private importers that have some deal with Samsung, or Toshiba ... AND they advertise that they represent the mother companies and give you warranty cards, but they don't give a damn to actually do any repairs or replacements, the only one that I had luck with was VAIO laptops,

Re: Toshiba says they made a mistake but they still cannot help me

#47

Post by piyush_soni »

virtualwhys wrote: post #45
davidw wrote: post #40

I've had good luck with Dells from that point of view. I've bought 3 in the US, and two, at some point in their lifetimes, have needed some love from a technician (bad HD, and a cosmetic problem with a very new laptop that I wanted fixed because I spent quite a bit on it). Despite being very much not in the US anymore, they promptly dispatched people on site (in Innsbruck, Austria, and Padua, Italy) to fix the proble…

Dell warranty is pretty nice in a pinch, particularly on the road (screen died on my M4700 last year and they replaced the machine, got an extra 16GB RAM to boot). FWIW, roll with Dell on server front as well, great machines, hope Dell sticks around and doesn't go under.

Yes, my experience with international warranty with Dell has been good as well. They are prompt in servicing or replacing bad stuff.

Re: Toshiba says they made a mistake but they still cannot help me

#48

Post by hayksaakian »

barhum wrote: post #15
JoshTriplett wrote: post #13

Earlier quoted context omitted.

Have you tried contacting Amazon's customer service about this? Get them to either enforce the warranty or replace the laptop themselves.

Amazon has always been good with me but I am past the 30 day policy to return it them. Anyways it is Toshiba's reponsibility...

Like others mentioned, Amazon customer service is (anecdotally) good. You L never know if you don't ask.

Re: Toshiba says they made a mistake but they still cannot help me

#49

Post by taway2012 »

cabinguy wrote: post #25
barhum wrote: post #21

Earlier quoted context omitted.

Most brands are made in Foxcon anyways. I think it is the support and service that makes the brand.

I can't speak to the support/service (which seems to be lacking here). I'm just saying they were, by far, the most reliable machines we bought/sold.

Interesting. Even compared to the hallowed Thinkpad?
Post reply on HN