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Toshiba says they made a mistake but they still cannot help me

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Re: Toshiba says they made a mistake but they still cannot help me

#2
Manuel Diaz is the head of Toshiba Sales & Marketing for Latin America: https://plus.google.com/105717227635873644097/about http://www.linkedin.com/pub/manuel-diaz/4/862/644

Make a nice polite blog post with all of your documentation (including your sales receipt) and then send the link to him.

Re: Toshiba says they made a mistake but they still cannot help me

#9
I'm probably with you, but there's not a lot of information here. Where did you buy it? Could it have been from a dealer that wasn't authorized to issue this warranty? If they couldn't agree to it on Toshiba's behalf the contract would be null, right? And what is the problem with the laptop - though that is of course a separate question from that of honoring the warranty.

Re: Toshiba says they made a mistake but they still cannot help me

#10

I'm probably with you, but there's not a lot of information here. Where did you buy it? Could it have been from a dealer that wasn't authorized to issue this warranty? If they couldn't agree to it on Toshiba's behalf the contract would be null, right? And what is the problem with the laptop - though that is of course a separate question from that of honoring the warranty.

Bought it from Amazon.com directly Feb 19
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