Uber's community management isn't doing them any favors
evanhamilton.com
Uber's community management isn't doing them any favors
1–10 of 20 posts
Re: Uber's community management isn't doing them any favors
#2I've largely stopped using Uber in place of Lyft and less often Sidecar. Uber drivers tend to be less pleasant and their pricing less transparent than other services.
Hear hear for competition. Hopefully Uber will catch up.
Re: Uber's community management isn't doing them any favors
#3Community is something few companies do well. Yelp does it really well with the Yelp Elite program. YouTube seems to do alright with their small business ad platform, live-action shows(although I've heard many of these have been flops) and other events.
But, for example, Facebook has no community outreach. None. I mean, shit, Instagram does waaaay better with at least fostering community outreach than Facebook. Uber is not cultivating the community nor fostering community outreach by its drivers.
Lyft is literally built around community; it started with regular drivers instead of commercial ones.
Community allows people to feel comfortable in sharing excitement for a product. That's all. I'm excited about Instagram or Lyft or Yelp. I'm excited to watch YouTube videos.
I'm excited to use Uber. Is anyone else?
Re: Uber's community management isn't doing them any favors
#4Link bait title
Re: Uber's community management isn't doing them any favors
#5"Elon Musk killed in article body: with excitement from his growing business."
What a link bait title.
Re: Uber's community management isn't doing them any favors
#6Last time I checked, Uber wasn't an autonomous, driverless automobile service.
Given that fact, I really don't understand how the responsibility of pedestrian fatalities resides with anyone except the person who assumes direct control of the car. When you drive the car, you, and you alone are responsible for anyone you might kill.
What a stupid headline. Yellow journalism. Mud slinging. and for what? To parade a dead child as a trophy, and a symbol for the car service you choose?
Re: Uber's community management isn't doing them any favors
#7Community is something few companies do well. Yelp does it really well with the Yelp Elite program. YouTube seems to do alright with their small business ad platform, live-action shows(although I've heard many of these have been flops) and other events. But, for example, Facebook has no community outreach. None. I mean, shit, Instagram does waaaay better with at least fostering community outreach than Facebook. Uber…
Did you mean to write "I'm not excited to use Uber."? Just wanted to clarify!
Re: Uber's community management isn't doing them any favors
#8You're seriously using a dead six year old kid as a springboard for a another dreary rant about surge pricing? You're a damn ghoul.
Re: Uber's community management isn't doing them any favors
#9The issue here is that it really would not be in Uber's best interest to take all of the hit for this. This bullshit about "community" or whatever is a nice sugar coating for the whole issue, but it really has to do with legal jurisdiction and economics.
Uber drivers are not employees. They are independent contractors. They can be part of a limo company or they can be literally independent, and drive the car they own/lease around. That is what many drivers in Philadelphia do. So in that sense, Uber is pretty much a more expensive, clean, and medallion-free version of a taxicab.
This is precisely why it isn't Uber's fault at all for what happened, especially because the service wasn't used in any stage of this scenario. So in that sense, I think it's good that they are "standing their ground" and emphasizing how background they are in this whole operation.
Personally, I like that. I'm a big believer in supporting your local economy, and I like how my Uber fares are mostly going to the driver. But the other side of that coin, responsibility, is also being saddled on the Uber driver. I also like that. It means that it's up to the driver and I, not some bullshit startup 5,000 miles away, to set out the rules of the trip. It makes Uber a better company to contract from and it makes the whole trip feel more "homey" rather than some kind of "ride from above".
In my opinion, Uber's done a great job at fostering its community by staying the FUCK out of my business.
Re: Uber's community management isn't doing them any favors
#10Last time I checked, Uber wasn't an autonomous, driverless automobile service. Given that fact, I really don't understand how the responsibility of pedestrian fatalities resides with anyone except the person who assumes direct control of the car. When you drive the car, you, and you alone are responsible for anyone you might kill. What a stupid headline. Yellow journalism. Mud slinging. and for what? To parade a dead…
Thanks for reading.
I explicitly state in the article that I feel no legal responsibility rests with them. I state that in the first few paragraphs.
What I am trying to make clear is that treating a tragedy like a legal technicality is not a way to build community. People are disgusted by their reaction.
For the record, I don't use any of the car services...this is not meant to promote Lyft or degrade Uber in any way, just to advise companies to invest in community. I would have hoped my numerous clear messages that I do not harbor anything against Uber would have made that clear.
I agree that my headline was designed to be provocative (though it is addressed in my very first sentence) and perhaps a bad choice on my part.