Earlier quoted context omitted.
This. What I despise the most is their hypocrisy and the clean face their Head Hypocrite Matt Cutts always wears when answering those SEO questions. So you have the biggest search engine in the world and all the transparency you can think of consists on putting a man in front of a camera like a country preacher, always saying things that leave open spaces of interpretation?
Because, what? You expect Cutts to be on the phone handling calls from irate webmasters instead? If Google sells me ad-space - or a Nexus - and then doesn't respond when I have a problem, that's bad. But if your pages drop in the search result rankings, suck it up and maybe pay a bit more attention to the spirit of that preaching - Google owes you ZERO customer support if all you're paying for is snake-oil from some…
Meanwhile the world commerce is moving towards the Internet and Google controls 70% of that. But you don't want to come off as "spammy" so better to risk your company and follow the rules of an unresponsive search company that might or might not punish you for it.