”No one at Google is Returning Our Calls” • Hacker News Board

Re: ”No one at Google is Returning Our Calls”

#41

Post by jmpe » Fri, Dec 27, 2013, 4:27 PM UTC

at-fates-hands wrote: post #35

alextingle wrote: post #3

It's not just them. Google doesn't talk to anybody.

This was my reaction to the article as well. I'm still baffled why they don't take some of those billions and invest in a top notch customer service team. I'm pretty sure it would increase their bottom line about ten fold in less than three years.

Google loves things that scale, and customer support doesn't scale that well I guess.

Alternatively, couldn't they start a pay-per-minute service? I recently had an issue with GMail where I was receiving someone else's mail. After about a week I had enough data to source his phone number and contact him to rectify it. But I never had the chance to report the issue. Wouldn't have minded paying a few dollars to have that one rectified at the source.

Re: ”No one at Google is Returning Our Calls”

#42

Post by angryasian » Fri, Dec 27, 2013, 4:31 PM UTC

apunic wrote: post #2

Slighlty OT: Anybody knows why installing an OS on mobile hardware cannot be just like installing Windows in the old days? First installing the base system and then drivers for 'non-standard' hardware components. Why do need hardware manufacturers and OS vendors to talk? Getting the G-Suite seems to be a problem now but there are already some alternatives for each of the G-Suite's apps and I'd welcome any newcomer to…

Android itself can be installed without the Google suite otherwise known as GApps. Actually most roms don't include GApps for this reason. Look at any AOSP based rom. Its just they want access to the Google suite and this requires OHA http://www.openhandsetalliance.com/ requirements.

Re: ”No one at Google is Returning Our Calls”

#43

Post by yogo » Fri, Dec 27, 2013, 4:32 PM UTC

pavlov wrote: post #10

Android is more and more like the mobile equivalent of desktop Windows. Now they have the huge pirate market in China too. When this happened to Microsoft, certain strategy-oriented parts of the company were happy to see Windows spread everywhere as quickly as possible and deal with piracy later, whereas others were more concerned with the bottom line and how to extract revenue immediately. Google will have to deal w…

My peeve is that even when Windows came with all the bloatware crap that was bundled by OEMs there was a way to uninstall it. On Android you have all these apps (Facebook and the like) that you often can't uninstall without rooting the device. I guess that's just some of the poison that comes with it being open: carriers can do even worse than with Windows.

Re: ”No one at Google is Returning Our Calls”

#44

Post by angryasian » Fri, Dec 27, 2013, 4:33 PM UTC

I feel like this author just doesn't know what he's talking about and is just ranting on google because AOSP != google experience. He makes no mention of Open Handset Alliance http://www.openhandsetalliance.com/. This would be the first place to start.

Re: ”No one at Google is Returning Our Calls”

#45

Post by mjolk » Fri, Dec 27, 2013, 4:40 PM UTC

snowbunny wrote: post #21

jaggederest wrote: post #12

Earlier quoted context omitted.

Apart from Matt Cutts responding personally on HN, people trying desperately to sell you Adwords, and press releases; they may as well be a black hole.

Another option is to post a ranting and crying video to Youtube to get special treatment. http://www.youtube.com/watch?v=Ccxiwu4MaJs (Warning: Strong language)

That's really pathetic and embarrassing.

Re: ”No one at Google is Returning Our Calls”

#46

Post by wpietri » Fri, Dec 27, 2013, 4:44 PM UTC

PaulHoule wrote: post #40

adventured wrote: post #36

Earlier quoted context omitted.

Microsoft - Bill Gates - from day one believed they were in the business of selling a product to a customer, providing support to that customer, and they wanted that customer to stay with them forever. For the first 15+ years of Microsoft's existence, they had no monopoly position, and had to always be hustling for customers. Google being a search engine, from day one never had to nor intended to provide support to a…

Nobody at Google returns any calls from anybody, it's a core part of their DNA.

If only there were a term for being so impressed with yourselves that you felt you could just ignore the little people. Maybe "focused on Q1 revenue goals"? Seems long, though. I'd be happy if I could get it down to three syllables.

Re: ”No one at Google is Returning Our Calls”

#47

Post by wpietri » Fri, Dec 27, 2013, 4:53 PM UTC

kevingadd wrote: post #39

DanBC wrote: post #26

Earlier quoted context omitted.

Blue Screen of Death was often caused by shoddily written drivers. People don't want their phone to BSoD.

The Android devices I've had the displeasure of using (Galaxy S2, Nexus 4) reboot/crash/hang on a more regular basis than any Windows computer I've used in the last ~10 years. I used WebOS devices for a while before switching to Android, and I don't remember the last time either of those crashed or needed to be power-cycled. My iPhone 1 was an unreliable piece of garbage, though, so I guess I can't specifically shit…

Same here. Two different top-of-the-line Verizon/Motorola phones, both have an average uptime of a few days. Generally due to a crash, but sometimes because performance is so terrible I have to reboot it. And thanks to the carrier's lockdown (for stability, they'll surely claim), I can't actually debug any of the performance issues.

If anybody knows of an Android phone that actually works reliably out of the box, I'd be excited to hear about it.

Re: ”No one at Google is Returning Our Calls”

#48

Post by jusben1369 » Fri, Dec 27, 2013, 4:57 PM UTC

adventured wrote: post #36

Zigurd wrote: post #27

How did Microsoft manage a zillion OEMs who had to have audited numbers and get invoiced, and Google can't manage a simple compatibility test and license agreement? Never mind third tier phone OEMs, this is really hurting Google in tablets, where you don't need carrier retail channels.

Microsoft - Bill Gates - from day one believed they were in the business of selling a product to a customer, providing support to that customer, and they wanted that customer to stay with them forever. For the first 15+ years of Microsoft's existence, they had no monopoly position, and had to always be hustling for customers. Google being a search engine, from day one never had to nor intended to provide support to a…

Let me re-write that a little to make more sense "From Day 1 Microsoft believed their success was based on partnering/OEM with hardware and software companies to get their products to market. Based on that they built out the infrastructure to manage all aspects of partnerships. Google, however, started with a direct to consumer offering that had no need for a costly partnership management infrastructure. So both built up organizations to support their initial customer base and did so very efficiently"

Re: ”No one at Google is Returning Our Calls”

#49

Post by dasil003 » Fri, Dec 27, 2013, 4:59 PM UTC

snowbunny wrote: post #21

jaggederest wrote: post #12

Earlier quoted context omitted.

Apart from Matt Cutts responding personally on HN, people trying desperately to sell you Adwords, and press releases; they may as well be a black hole.

Another option is to post a ranting and crying video to Youtube to get special treatment. http://www.youtube.com/watch?v=Ccxiwu4MaJs (Warning: Strong language)

Wait... did that work?

Re: ”No one at Google is Returning Our Calls”

#50

Post by zentiggr » Fri, Dec 27, 2013, 5:04 PM UTC

wpietri wrote: post #46

PaulHoule wrote: post #40

Earlier quoted context omitted.

Nobody at Google returns any calls from anybody, it's a core part of their DNA.

If only there were a term for being so impressed with yourselves that you felt you could just ignore the little people. Maybe "focused on Q1 revenue goals"? Seems long, though. I'd be happy if I could get it down to three syllables.

"Search... what else?"