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Sent $10,701.03 to Coinbase. Still missing bitcoins.

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Re: Sent $10,701.03 to Coinbase. Still missing bitcoins.

#91

Post by daurnimator »

lisper wrote: post #59
colanderman wrote: post #55

Earlier quoted context omitted.

2. Shill or not, I've gotten results via them on multiple occasions. 4. I don't believe this. You're basically telling me if I pay for a car from a dealership, and they fail to deliver, that I or a lawyer can't sic law enforcement on them.

> You're basically telling me if I pay for a car from a dealership, and they fail to deliver, that I or a lawyer can't sic law enforcement on them. No, you are over-extrapolating what I said. Cars and BTC are not comparable. Buying a car is a business model that everyone understands. There are governmental regulations in place to track every vehicle, so claims about cars being delivered or not are easy to verify or r…

the blockchain is public evidence, and should be admissible in court.

Re: Sent $10,701.03 to Coinbase. Still missing bitcoins.

#92

Post by ahlatimer »

streptomycin wrote: post #65
imsofuture wrote: post #63

Earlier quoted context omitted.

Are you sure that's the case, or could it have been ACH or reporting weirdness?

I guess it could be reporting weirdness? Never seen anything like it before, though, and I've made withdrawals and deposits to my account from many different sources. One $7k deposit soon after I made my sale. Another distinct $7k deposit a couple days later, reflected in my account balance which was now up $14k. And then a $7k withdrawal a few days after that. Both deposits and the withdrawal still show up in my tra…

It happened to me recently, but it was my paycheck. Googling around, it seems to be something that happens with ACH transactions somewhat rarely, but it does seem to happen.

Re: Sent $10,701.03 to Coinbase. Still missing bitcoins.

#95

Post by Dylan16807 »

wtvanhest wrote: post #77
eterm wrote: post #28

Earlier quoted context omitted.

That would be fraud. I'm sure there are plenty of ways to make money if you're willing to commit fraud.

I'm not sure if it is fraud or not. Maybe an attorney can comment, but here is how I look at it: Fraud: (1) a false statement of a material fact, (2) knowledge on the part of the defendant that the statement is untrue, (3) intent on the part of the defendant to deceive the alleged victim, (4) justifiable reliance by the alleged victim on the statement, and (5) injury to the alleged victim as a result. The attempt at…

You and eterm are talking past each other. Eterm is talking about the situation where Coinbase fulfills their end of the bargain and gets you the coins you bought, but you chargeback anyway.

If you only consider the chargeback in the case that they honestly failed to live up to the terms of service, then I will agree that it doesn't sound like fraud. It's still kind of slimy, though.

Re: Sent $10,701.03 to Coinbase. Still missing bitcoins.

#97

Post by permanence »

d23 wrote: post #53
flebron wrote: post #48

Earlier quoted context omitted.

It just lends more credibility to the "this is just a mgrunin sockpuppet" hypothesis elsewhere in this thread. No way in an 8 person company, you "don't have the ability" to talk to one of them.

I'm guessing it's someone just spreading FUD, for whatever reason. I don't know that it's mgrunin, but they probably just imagined the company being some monolith that is actually quite small. That's also an incredibly unprofessional response that completely throws their company under the bus, which I have a hard time believing anyone who isn't a complete moron would do. Seems quite convenient that it fits the poster…

Surprisingly this is word for word the response I got from customer support. Rees from Coinbase reached out to me after this post and they've resolved 1 of the 2 transaction problems. I'm still missing bitcoins.

Re: Sent $10,701.03 to Coinbase. Still missing bitcoins.

#98

Post by permanence »

flebron wrote: post #48
kapkapkap wrote: post #42

Earlier quoted context omitted.

Seems safe to say that the customer support person could have surely emailed the CEO if they really wanted to, according to [1] they have a total of 8 employees as of thier recent funding last week. Also, a 2-second google search shows that it is brian@coinbase.com [1] http://www.vcpost.com/articles/19649/20131212/bitcoin-focuse...

It just lends more credibility to the "this is just a mgrunin sockpuppet" hypothesis elsewhere in this thread. No way in an 8 person company, you "don't have the ability" to talk to one of them.

This is precisely why I was shocked at this response. Half of my transactional issues have now been resolved with Coinbase, now waiting on the second transaction.

Re: Sent $10,701.03 to Coinbase. Still missing bitcoins.

#99

Post by permanence »

pbreit wrote: post #10
patrickg_zill wrote: post #7

Wow, that is pretty surprising. First thing in support is, YOU are the face of the company as far as the person you are in contact with, can see. Second thing is, if you don't know, don't guess; tell them you will check into X and get back to them about it. Third, empathize with the person - wouldn't you be worried over the disposition of $10K if you took it out of your bank account and then had problems getting what…

While I'm inclined to believe the OP, the text posted does set of my spidey sense.

Word for word the response I received from customer support. Another customer support person, Rees, reached out to me this morning and we've resolved 1 of 2 issues.

Re: Sent $10,701.03 to Coinbase. Still missing bitcoins.

#100

Post by permanence »

corin_ wrote: post #73
colanderman wrote: post #50

1. Chargeback. 2. Better Business Bureau. 3. Federal Trade Commission. 4. Lawyer/lawsuit. All of these are better options than whining on some Internet forum.

Coinbase may have a track record of terrible support, but they also have a track record of doing the right thing (eventually), so I would think "whining on some Internet forum" (which happens to be one their CEO and employees browse, that's run by one of their investors) would in fact be a very efficient way of resolving the problem. Somebody else did the same thing yesterday and got a prompt response from Coinbase a…

Coinbase was fair and resolved my transaction for 10 bitcoins this morning, by giving them to be at the current market price; however there are 2 bitcoins still completely missing from my account.
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