Before the $25m round that was just announced, CoinBase had raised $6.71m.
What have they spent that money on?
Sent $10,701.03 to Coinbase. Still missing bitcoins.
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Re: Sent $10,701.03 to Coinbase. Still missing bitcoins.
#12"I'm not sure how that guy got the CEO of the company to intercede on his behalf"
Well, he did so by raising a public fuss about it, that much seems obvious. The OP of this thread seems (quite reasonably) to be attempting to achieve the same outcome by the same method.
Taking this OP’s claims at face value, it seems like the support person quoted was trying to be helpful (or at least empathetic). Unfortunately, on a basic customer-service level, the response fails spectacularly.
I fail to believe that a company such as coinbase would neglect to have some mechanism where staffers can escalate support tickets (as is apparently being claimed). Jeez, it doesn’t even have to go directly to the CEO skipping all intermediate steps: just bump it up the chain!
That CEO intervention should be necessary to achieve basic customer satisfaction is crazy to begin with. Either empower the hierarchy to solve problems, or give them access to someone who can.
OP did you try emailing brian@coinbase.com directly? (I’m not revealing any information here that a quick googling doesn’t).
Re: Sent $10,701.03 to Coinbase. Still missing bitcoins.
#13Before the $25m round that was just announced, CoinBase had raised $6.71m. What have they spent that money on?
It's a tiny amount of money for a financial services company - because they need money not for expenses & salaries (as a software company), but as a pure instrument in their everyday transactions. I can easily imagine Coinbase needing ten times more working capital than that simply to function properly (i.e., not as they seem to function now).
Re: Sent $10,701.03 to Coinbase. Still missing bitcoins.
#14I think Coinbase ought to be aware we know their customer service needs work & when stuff comes on HN and it looks bad for them its just damage control to give a false impression of competence when they respond.
Re: Sent $10,701.03 to Coinbase. Still missing bitcoins.
#15Why are people even posting on HN? The easy answer is do an ACH chargeback and be done with it. Do it quickly as well since the price has plummeted. Don't even bother with contacting customer support.
Re: Sent $10,701.03 to Coinbase. Still missing bitcoins.
#16Well then, third post in week or so, I see HN has become the official support system for Coinbase ...
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Re: Sent $10,701.03 to Coinbase. Still missing bitcoins.
#17Why are people even posting on HN? The easy answer is do an ACH chargeback and be done with it. Do it quickly as well since the price has plummeted. Don't even bother with contacting customer support.
Could Coinbase be arbitraged this way? Just running ACH chargebacks every time the Bitcoin price falls before fulfillment?
Re: Sent $10,701.03 to Coinbase. Still missing bitcoins.
#18When it takes a public outcry on HN for a company to do their job, I no longer deal with such a company. Simple as that. I don't care if you raised $25 million - if you can't treat your users fairly, you deserve neither.
Re: Sent $10,701.03 to Coinbase. Still missing bitcoins.
#19Why are people even posting on HN? The easy answer is do an ACH chargeback and be done with it. Do it quickly as well since the price has plummeted. Don't even bother with contacting customer support.
Could Coinbase be arbitraged this way? Just running ACH chargebacks every time the Bitcoin price falls before fulfillment?
Surely there are repercussions for issuing chargebacks for non-legitimate reasons?
I imagine Coinbase would just cancel your account pretty quickly.
Re: Sent $10,701.03 to Coinbase. Still missing bitcoins.
#20Well then, third post in week or so, I see HN has become the official support system for Coinbase ...
An interesting pivot, for sure.