341–350 of 515 posts
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It sounds like they gave him $35k worth of bitcoins at their current price, which is more bitcoins than he would have received had the transaction went through at the earlier date. Maybe I'm completely misunderstanding though.
Coinbase updated their comment after seeing the backlash.
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There was a similar discussion with a very interesting comment regarding their use of mongodb: https://news.ycombinator.com/item?id=5428382 PG's reply in the thread is very telling: https://news.ycombinator.com/item?id=5428372
Holy cow, that's amazing. Q: Does MongoDB support transactions? A: MongoDB does not provide ACID transactions. ( http://docs.mongodb.org/manual/faq/fundamentals/#does-mongod... ) It is crazy to be doing financial stuff in a DB that doesn't provide transactions. It completely blows my mind that anybody would do this.
Brian from Coinbase here. Sorry for the delay on that - definitely not the customer experience we are striving for. We should have things squared away for you by end of day. Edit: your bitcoin credit has now been processed. It looks like as we were performing server upgrades last week a handful of jobs didn't run as normal. We should have certainly caught it and responded sooner so that was our fault. My deepest apol…
Off-topic, but since you guys have ignored: 3 emails from me, and a tweet... I sent you an XSS vulnerability to whitehat@coinbase.com according to https://coinbase.com/whitehat almost 3 weeks ago and haven't received so much as a confirmation "thanks we are looking into it" email from you guys.
I get you're angry about the bad customer service but dude, you need to get off your high horse and realise you're not that special. I don't know who you are and don't care and googling you name doesn't come up with anything special. Get over your self, unless you're a real celebrity no one will care, even if your story made it on to tv (which I highly doubt).
Why do you have to be special to get customer service?
Brian from Coinbase here. Sorry for the delay on that - definitely not the customer experience we are striving for. We should have things squared away for you by end of day. Edit: your bitcoin credit has now been processed. It looks like as we were performing server upgrades last week a handful of jobs didn't run as normal. We should have certainly caught it and responded sooner so that was our fault. My deepest apol…
The server upgrade bug: 1. How many other customers were affected by the server upgrade? 2. Why was this not caught at the time or after? The customer response bug 1. What steps are you taking to correct the issue it took a front-page HN story to get traction? 2. Will you commit to writing a post-mortem blog post? If you don't learn from your mistakes, then you are deeply doomed. I don't want you to be doomed :)
Brian from Coinbase here. Sorry for the delay on that - definitely not the customer experience we are striving for. We should have things squared away for you by end of day. Edit: your bitcoin credit has now been processed. It looks like as we were performing server upgrades last week a handful of jobs didn't run as normal. We should have certainly caught it and responded sooner so that was our fault. My deepest apol…
I started my career as a "customer service superhero" at ZeroCater and was the only employee for a while. There was a staggering amount of work to be done at times, most of it non-customer service related. I'd never leave without making sure every customer email was addressed - and this was a much more trivial issue (lunches). This is not just human decency, but its good business practice. I wanted to speculate (yeah it's speculation :P) on bitcoin using your service, but no longer will, and will no longer refer your service to others (unless something changes, of course). It is not a question of ethics, but a question of me making a good decision - why would I trust my money with a business that doesn't feel the need to address customers on time (especially those who trust them with significant sums of money)
This issue would have cost you a maximum of 2 hours of free time/sleep to fix - now its costing you a customer (I'm sure the cost is actually far greater, judging by the exposure of this thread). Was it worth it?
Brian from Coinbase here. Sorry for the delay on that - definitely not the customer experience we are striving for. We should have things squared away for you by end of day. Edit: your bitcoin credit has now been processed. It looks like as we were performing server upgrades last week a handful of jobs didn't run as normal. We should have certainly caught it and responded sooner so that was our fault. My deepest apol…
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Clearly you don't know who mGrunin is. I'd do a little research before making comments like the one above.
Some kid who made $ off affiliate marketing. Wow big deal. Looks like an utter douchebag too: http://instagram.com/mgrunin
Looks like he works hard, plays hard...
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Lemme get this straight, Brian: Rather than refunding the dollar value ($35,104.11) of the original, clearly botched transaction, you ended up giving him the 40 BTC at their current trading value (about $560), that is, for net a loss of $35,104 - $22,400 = $12,704? And you think $50 plus a thank-you note(!) is enough to make him whole on this loss?
If the price had gone up would you be ok with them refunding the dollars instead of honoring the original price of the "clearly botched transaction"?
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But the point is that he provide 40 BTC worth of USD when he made the order, of $35K. So he should get $35K worth of BTC at todays price (~60 or so BTC)
He should just get a refund in USD for the original amount. This would be classified as a failed trade in any other market.