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Sent $35,104.11 USD to CoinBase. Never received Bitcoins

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Re: Sent $35,104.11 USD to CoinBase. Never received Bitcoins

#61
post #52
post #46

Earlier quoted context omitted.

Fuck their shitty TOS, call the SEC and have them investigate, they need to comply with the law. They are acting as financial services provider and must be in compliance with those laws. The law gives the OP a clear resolution. There's a pretty clear resolution here, give the customer back their money because your business doesn't actually work, or give the customer the coins at the most favorable price.

BTC exchanges aren't regulated in the same way as stock exchanges. Coinbase isn't a BD AFAICT, so they don't have the same type of fiduciary responsibilities. They also aren't registered as a bank or as a NY private bank, so they aren't subject to FDIC or other banking regulations. They are much closer to ebay than to IB

If you get it in front of a judge miraculous things can happen, if a judge finds as a matter of fact that they are an exchange than suddenly their more like IB than eBay. By guaranteeing a price they are acting as a counterparty to the transaction.

That's the whole point of this, CoinBase doesn't want to be like IB so they should refund the customer his money rather than acting like a fraudulent IB.

There are plenty of more serious operations like http://bitcoincapitalpartners.com that take client money seriously.

Re: Sent $35,104.11 USD to CoinBase. Never received Bitcoins

#62
This is the same situation as Facebook's IPO with NASDAQ. Orders were placed $40, then cancelled, then filled at $40 six hours after the market closed (at which point Facebook was already trading below its IPO price).

Unless you are a massive financial institution with some serious clout/legal department, I recommend you cut your losses and move on.

Your time is much more valuable spent doing something else rather than the time you will spend trying to recover $X,XXX

Re: Sent $35,104.11 USD to CoinBase. Never received Bitcoins

#63
post #49

Earlier quoted context omitted.

If they were holding onto 35.10 rather than 35.10K, I suspect you would react differently The courts tend to as well.

Actually you'd be wrong in this case as it is an illegal practice ("bucketing") whether due to a technical error, human error or malicious intent. The settlement amount may defer for the plaintiff, but the as it would be considered as/or similar to securities fraud the repercussions for the company could be dire.

What is "bucketing"? Isn't this a simple case of goods paid for but not received? This is the same as if I buy 100 gallons of fuel oil for $5 and they don't deliver it.

Re: Sent $35,104.11 USD to CoinBase. Never received Bitcoins

#64
post #46

Earlier quoted context omitted.

Fuck their shitty TOS, call the SEC and have them investigate, they need to comply with the law. They are acting as financial services provider and must be in compliance with those laws. The law gives the OP a clear resolution. There's a pretty clear resolution here, give the customer back their money because your business doesn't actually work, or give the customer the coins at the most favorable price.

Which law? I can see something under non delivery of goods paid for but that would just be a civil court matter. If you order a car at your local dealership and then they don't give it to you, that's not something the SEC cares about.

http://www.bankersonline.com/regs/210/210.html http://www.law.cornell.edu/ucc/4A

Please explain to a judge how something called 'bitcoin' is more like a car than cash. If it was called bitcar and people were could redeem their bitcars for a ride then you might have a point.

Re: Sent $35,104.11 USD to CoinBase. Never received Bitcoins

#65
> Now the real dilemma for me here is the fact that while CoinBase.com has locked in a price for me, because they have failed to deliver I cannot sell my coins at any rate. Bitcoins could drop down to $200, and only then might they deliver the coins.

It's scary that they can literally guarantee constant wins for themselves by choosing how long to delay the delivery of Bitcoins to customers.

Re: Sent $35,104.11 USD to CoinBase. Never received Bitcoins

#67

To all of you who say that Bitcoin shouldn't be regulated - this is what it results in. If it was any regulated financial deal - say, purchase of stock or Yen - then there are clear rules on how to handle that, namely, you'd be entitled to at least compensation for any decrease between the 'locked' price at the agreed settlement date and the real settlement, whenever it may happen, and the interest for the period. Re…

No way. Regulation won't solve these sort of things. It will just make the barrier to entry that much higher. Now people have a voice more so than ever before. If companies don't act appropriately, people can post stories and complaints online. The companies reputation will then suffer. This is exactly what's happening here.

Re: Sent $35,104.11 USD to CoinBase. Never received Bitcoins

#68
post #60

HN is now a coinbase support forum? Why would you put that much money into a service that isn't a true bitcoin exchange? Do you realize they're an extra middleman that is likely to add more delays to any transaction? If you look at reddit.com/r/coinbase you'd know this sort of thing is a common occurrence with coinbase- Why are you surprised this is happening? Seems like they have a history of this sort of thing that…

[deleted]

Re: Sent $35,104.11 USD to CoinBase. Never received Bitcoins

#69
post #65

> Now the real dilemma for me here is the fact that while CoinBase.com has locked in a price for me, because they have failed to deliver I cannot sell my coins at any rate. Bitcoins could drop down to $200, and only then might they deliver the coins. It's scary that they can literally guarantee constant wins for themselves by choosing how long to delay the delivery of Bitcoins to customers.

[deleted]

Re: Sent $35,104.11 USD to CoinBase. Never received Bitcoins

#70

Brian from Coinbase here. Sorry for the delay on that - definitely not the customer experience we are striving for. We should have things squared away for you by end of day. Edit: your bitcoin credit has now been processed. It looks like as we were performing server upgrades last week a handful of jobs didn't run as normal. We should have certainly caught it and responded sooner so that was our fault. My deepest apol…

Make sure you give him the new price.
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