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Sent $35,104.11 USD to CoinBase. Never received Bitcoins

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Re: Sent $35,104.11 USD to CoinBase. Never received Bitcoins

#22
I also have some very strange behavior going on in my account: https://twitter.com/agibralter/status/411685377015947264

Basically they're showing a transaction of selling BTC that I never made or authorized. Also, it's showing up in my transaction list but not in my history...

They said they're looking into it, but I haven't heard back in days.

Re: Sent $35,104.11 USD to CoinBase. Never received Bitcoins

#23
post #16

Since it has taken this long, I guess you would rather have the lock price removed. It's around ~551.57 vs your original 868.91

Yes, and that is only because they didn't deliver the coins on the day they locked in the price even though they said they would deliver then.

I too had a sour experience with them, took more than 7 days to transfer coins after transfer took place.

Re: Sent $35,104.11 USD to CoinBase. Never received Bitcoins

#25
From their terms of service:

> Coinbase does not guarantee the value of bitcoin. You acknowledge that the price or value of bitcoin can change rapidly, decrease, and potentially even fall to zero. You acknowledge that holding bitcoin is high risk. You agree to deliver the agreed upon payment for bitcoin upon confirmation of an order, regardless of changes in bitcoin value.

> Coinbase will make reasonable efforts to ensure that requests for electronic debits and credits involving bank accounts, credit cards, and check issuances are processed in a timely manner but Coinbase makes no representations or warranties regarding the amount of time needed to complete processing because Coinbase services are dependent upon many factors outside of our control, such as delays in the banking system or the U.S. or international mail service.

It's possible that Coinbase is experiencing delays, and their terms of service give them a clear escape path. It sucks that they are holding onto your money, but consider this a learning experience: always start small, make sure everything smells right, and then scale up. If they were holding onto 35.10 rather than 35.10K, I suspect you would react differently

Re: Sent $35,104.11 USD to CoinBase. Never received Bitcoins

#26
I'd go straight to anyone and anyone who will listen. Companies don't escalate until they need to. HackerNews is big for us technies but you need to blow up their twitter,facebook, retweets daily as every day your going to lose value as bitcoin continues to drop with the news about china.

Re: Sent $35,104.11 USD to CoinBase. Never received Bitcoins

#27
post #22

I also have some very strange behavior going on in my account: https://twitter.com/agibralter/status/411685377015947264 Basically they're showing a transaction of selling BTC that I never made or authorized. Also, it's showing up in my transaction list but not in my history... They said they're looking into it, but I haven't heard back in days.

Update: I just logged in and saw the coins returned to me as a new, separate transaction. Very strange. Still no word from customer service.

Re: Sent $35,104.11 USD to CoinBase. Never received Bitcoins

#29
post #16

Since it has taken this long, I guess you would rather have the lock price removed. It's around ~551.57 vs your original 868.91

Yes, and that is only because they didn't deliver the coins on the day they locked in the price even though they said they would deliver then.

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