December 13th came by and it was this past Friday. No coins ever came in, the only thing CoinBase did was lock in a price for me @ $868.91. Again, they locked in a price and didn't give me coins on the day they told me they would deliver the coins.Ever since the 13th, my transaction page has been showing the following:
http://i.imgur.com/R2qEn8E.png
As you can tell, the funds cleared their end on the 11th. BUT... it still says pending for crediting the coins.
This is how the history page looks like:
http://i.imgur.com/BQ4fUwZ.png
Just take a look at that...it actually says that the transaction has been completed here.
Let us now look at the email conversation:
http://i.imgur.com/6SQht98.png
http://i.imgur.com/eNlIS0V.png
I gave their team eight hours to get back to me and settle the issue. They have now missed that deadline so I am taking this matter a bit public. Further avoidance by them will lead me to make a few calls to news stations. I have the right contacts to easily put myself in the media.
Now the real dilemma for me here is the fact that while CoinBase.com has locked in a price for me, because they have failed to deliver I cannot sell my coins at any rate. Bitcoins could drop down to $200, and only then might they deliver the coins. The issue at that point is that I would be down a crazy percent already. If they had delivered the coins on the 13th as they had initially promised to, there would not be this issue.
Give me a break, the company just secured $25m in VC and this is how they are treating their clientele.