Internet horror stories: How ISPs screwed over users

Our primary ISP is crown-owned (it's basically a public utility, just like our power, water, gas, etc). They also provide phone service and cellular service.

Their prices are not the best in the world, but they're reasonable and the best around here. While every other ISP is trying to find ways to get people to use less data to avoid infrastructure upgrades, they're rolling out FTTH. $160/mo get's you 200/60.

Everywhere I've ever lived and every connection I've ever tested as been the speed sold +/-3%. There are no monthly caps (not even soft caps). When the CRTC allowed charging for bandwidth overages, they came out and simply said "Our mandate is not to make money, it is to provide a service to the public. We will not charge for overages as it does not further our mandate."

We have surprisingly close to full coverage of the province even though there are a lot of rural locations.

On the cellular side of things, it's thanks to them our province gets better deals from all of the carriers (even national ones). Our crown corp had been offering deals that were worlds better than every other carrier, forcing the others to try and compete.

At the end of the year, they still generally drop money back in the province's coffers.

Guess what? I'm pretty much satisfied (a little sad my neighbourhood is so far down the list for the FTTH rollout is all) and not constantly enraged.

We have this strange hybrid between market competition and a public utility. I don't know if going fully to a utility would be a benefit for us - the way it's structured now there are still incentives/requirements for the utility to remain competitive and keep prices low. I hesitate to see how this would be bastardized should those requirements go away.

I don't think transit is an apt analog to data provider services. I also don't think transit is regulated to the degree that you would like to regulate data.

We don't have omnibus shipping/commuting/travelling utilities, and many of the constituent parts of this hypothetical megautility (USPS, AmTrak) are money pits that fail to adapt to the changing needs of the population. In other words, I don't think transit is a commodity either.

Electricity, water, garbage, sewage... those are commodity utilities, for the most part. I would also mention phones, but landlines are quickly becoming redundant, which underscores my point if anything.

... how does that work? Was it a part of your lease agreement, or a mandatory part of your ISP's offer?

I hear you. I used to live in NYC (queens) a long time ago and remember the only option in our building was TWC. But when I say remote area, I mean the entire area. We only have comcast or nothing. So now I am forced to pay for the "bundle" of TV and Internet even though all I want is Internet. Yes I called them to only get Internet and even then, you have to pay for the basic cable package. Leave it or take it.

Interesting article for me, being that I have no experience with the ISP industry in America at all.

"The best solution, I think, is to lay fiber in all the municipalities and have consumers choose their ISP, with service delivered on the municipal fiber lines..."

This is exactly what has been happening where I live - Christchurch, New Zealand. A number of years ago, a city-owned LLC called Christchurch City Networks Limited (now known as Enable Networks[1]) began rolling out an extensive fibre network in the downtown/city-centre area. Initially, for about $700 (NZD) per month, you could lease a dark pair between your premises and your ISP of choice (or even directly between two arbitrary premises, plugging directly into your own equipment at each end, with no ISP involved).

You'd then negotiate arbitrary speed/bandwidth/caps with your chosen ISP. We were paying something like $3000 per month for a 1000 mbit/sec internet connection with (IIRC) a 2TB cap. This was probably 8 years ago or something, it doesn't cost anything like this now.

Latterly, they've been rolling out a GPON-based (passive) fibre network. If you are connected to this part of the network, there are highly standardised plans available from multiple ISPs. You can choose one of two speeds: 30 mbit/sec symmetric, or 100 mbit/sec symmetric. Different ISPs have different usage plans available. Any public (government-funded) school can sign up for a 30 mbit/sec plan, with unlimited traffic, for something like $200/month.

Amongst home users, ADSL2+ and VDSL2 are both still popular choices (and our pricing there seems similar enough to the US, with stupidly low caps and high prices), but fibre continues to gain traction.

[1] http://www.enable.net.nz