While threatening to SEO negative reviews immediately voids, in my book, any sympathy the buyer might have generated, I'm curious why they can't attempt a chargeback.
We Do Not Negotiate with Terrorists
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Re: We Do Not Negotiate with Terrorists
#12Urgh. That $300 is not worth the aggravation and all the potential negative (and somewhat justified) PR. Not to mention they may pull the nuclear option and simply do a credit card charge-back. Just give them their money back. You're not looking like winners here.
//
On a separate note, with no try-before-buy and no refunds, what do you expect?
Re: We Do Not Negotiate with Terrorists
#13I think in this case it may be worth refunding their money and moving on. These blog posts make both companies look bad.
Re: We Do Not Negotiate with Terrorists
#14The word terrorism is reserved for actions not approved by our government. Please don't dilute its meaning by using it for a customer insisting on a refund.
If you're going to nitpick, please be accurate. Terrorism is the strategy of taking actions to incite terror within a population to achieve some goal. It goes back much, much further than the current concept of a nation-state.
I think gnu was being facetious, maaku. As in "only the government gets to redefine 'terrorism' any way they want".
Re: We Do Not Negotiate with Terrorists
#15Seems the party responsible behind this is vbsocial.com, who at this point, doesn't allow comments. Surprise? I think not. http://vbsocial.com/ignitiondeck-scam
Ignition deck turned off comments too. Don't try and make it seem like one is better than the other based on the fact that they don't have comments.
Re: We Do Not Negotiate with Terrorists
#16I appreciate not wanting to encourage a refund-oriented culture, but seriously this seems like the worst possible reaction.
Re: We Do Not Negotiate with Terrorists
#17Seems the party responsible behind this is vbsocial.com, who at this point, doesn't allow comments. Surprise? I think not. http://vbsocial.com/ignitiondeck-scam
Well obviously they have a Facebook page and Twitter account.
Re: We Do Not Negotiate with Terrorists
#18How ridiculous. This post sounds like a pair of children fighting. And whilst your client seems very annoying, calling them terrorists for opting to exercise their perfectly valid rights to (a) engage you in legal proceedings and (b) write about their experience and publicise this writing make you look a lot less professional that they do.
Re: We Do Not Negotiate with Terrorists
#19IgnitionDeck needs to accept that there are consequences for refusing to offer refunds to unsatisfied customers. Either accept the negative reviews, apologize for your policy decision, and move on, or rethink your policy, because UX extends to the sales process.
This customer may be rude, but name-calling and public call-outs don't strike me as a professional response. As others pointed out, they definitely spent more than $300 publishing this post.
Re: We Do Not Negotiate with Terrorists
#20Do not refund them. Send them $300 gift card, with hand written note explaining that you cannot issue official refund due to license they agreed to.
If such situations are as rare as they claim you will come out ahead.