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Will Google Kill my Blog on December 6th?

calculatedriskblog.com

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Re: Will Google Kill my Blog on December 6th?

#11

Post by JoeCortopassi »

Heavily relying on Google product? ✓

Hitting a dead-end with Google's customer service? ✓

Have an existing audience you can leverage to get some random Google employee's attention? ✓

Reach front page of Hacker News? ✓

Good news! You should have your problem fixed in 2-5 business days. The rest of us suckers relying on google services get to stare at our inboxes helplessly, waiting for a response to our support ticket (which will never come). I feel like it's almost a right of passage these days to rely heavily on a Google service, only to have something go wrong and be left out in the cold.

Re: Will Google Kill my Blog on December 6th?

#13

Post by bradleyjg »

pgrote wrote: post #9

Even if you use the recommended support channels such as Groups, your request goes nowhere. I've run into this reporting issues for Google Now and Picasa Web. Moderators continually move or delete reports of issues. When you explain the situation and why X is more appropriate than Y you get radio silence. Has anyone actually gotten real support from Google for paid applications? Is it limited to the Groups?

I once got an automated notice from the google app engine team that said at the end:

"If you have any questions about our Java 6 to Java 7 upgrade, you can reach us at google-appengine-java-6-to-7-migration@googlegroups.com"

when I sent an email to that address I got a bounce with the message:

"We're writing to let you know that the group you tried to contact (google-appengine-java-6-to-7-migration) may not exist, or you may not have permission to post messages to the group."

---

Also Calculated Risk is a rather famous blog in certain circles, so it's kind of funny to see some of the comments here that imply it's an obscure blog whose blogmaster lucked into a front page HN post.

Re: Will Google Kill my Blog on December 6th?

#14

Post by byjove »

pgrote wrote: post #9

Even if you use the recommended support channels such as Groups, your request goes nowhere. I've run into this reporting issues for Google Now and Picasa Web. Moderators continually move or delete reports of issues. When you explain the situation and why X is more appropriate than Y you get radio silence. Has anyone actually gotten real support from Google for paid applications? Is it limited to the Groups?

I have. Google Apps support, you get to speak to a real person and everything (unless it was an advanced internal build of Google Now).

Re: Will Google Kill my Blog on December 6th?

#16

Post by gohrt »

pgrote wrote: post #9

Even if you use the recommended support channels such as Groups, your request goes nowhere. I've run into this reporting issues for Google Now and Picasa Web. Moderators continually move or delete reports of issues. When you explain the situation and why X is more appropriate than Y you get radio silence. Has anyone actually gotten real support from Google for paid applications? Is it limited to the Groups?

Picasa Web was put out to pasture a long time ago, in favor of G+ Photos.

Re: Will Google Kill my Blog on December 6th?

#17

Post by RexRollman »

chris_mahan wrote: post #15
raverbashing wrote: post #12

Another example of how Google does not do customer support. I would get the domain and move it somewhere else.

Google _does_ do customer support. You are not their customers. Advertisers are.

If you are directly giving Google money for a service or good, you are their customer.

Re: Will Google Kill my Blog on December 6th?

#19

Post by 0x0 »

chris_mahan wrote: post #15
raverbashing wrote: post #12

Another example of how Google does not do customer support. I would get the domain and move it somewhere else.

Google _does_ do customer support. You are not their customers. Advertisers are.

So what you're saying is he should contact the ad team to request a price quote for running an ad for "how do i avoid having google shut down my blog?" :)

Re: Will Google Kill my Blog on December 6th?

#20

Post by raverbashing »

chris_mahan wrote: post #15
raverbashing wrote: post #12

Another example of how Google does not do customer support. I would get the domain and move it somewhere else.

Google _does_ do customer support. You are not their customers. Advertisers are.

Well, the advertisers I know have their share of Google complaints as well relating to customer service.
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