I was young and naive, and I thought that giving hundreds of dollars to an airline meant that they hold up their end of the bargain (deliver your bag). I lost my wife's 18 year old teddy bear. They stalled and stalled and 2 months later finally reimbursed us for clothes (but as the fine print says: "no electronics or jewelry or anything valuable! What kind of idiot trusts us with that anyway?"). It was AA too, but they're all the same. I've distrusted airlines since and go to extreme lengths to deny them my money or at least never check in anything.
American Airlines earned an enemy
51–55 of 55 posts
Re: American Airlines earned an enemy
#52The baggage policy you agree to and pay for is basically, "if we lose your bag or smash it into very small pieces, we will pay you $20." Then when they lose your bag or smash it into small pieces, people want more than $20, and write angry blog posts when they don't get more than $20. I don't get it. Have these people never heard of FedEx or UPS? They will transport your bag on an aircraft and sell you insurance agai…
Well for Domestic flights, at American, it is actually $3300. Unfortunately it looks like international is about half that.
And the main reason people don't ship is convenience (cost is also a factor)
Of course the blog post really wasn't complaining about the lost bag or the cost of the log bag. It was complaining about how customer service handled the situation.
Re: American Airlines earned an enemy
#53Earlier quoted context omitted.
Small claims court. Take them for the maximum allowed in your state.
You mean sue Heathrow? AA fulfilled their duty to get the bags to the baggage carousel. Not their fault that most airports rely on the honor system.
Based on the blog, I doesn't sound like AA can prove they did even that much.
Re: American Airlines earned an enemy
#54Erm, I think it's more likely that the laptop showed up in X-ray scan and a baggage handler availed themselves of the contents. I had the same thing happen to me at Heathrow; I spent about 5 minutes to locate it in Lost & Found a few days later, stripped of any identifying information and of course the laptop. American Airlines sucks, but I don't see their fault here.
The customer left their bag with AA. AA was now responsible for the bag, until they gave it back to the customer. The fact that TSA or similar people are thieves, or there are thieves at the carousel does not remove responsibility from AA.
Re: American Airlines earned an enemy
#55In a lot of countries (but oddly not the US), there are people at the baggage claim exits checking claim tags with bags to prevent precisely this scenario of bags taken by mistake.
Where have you seen this?
There used to be those people in Brazil up until about 10 years ago. I haven't seen them in any airports there since.