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Many PS4 units dead on arrival

amazon.com

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Re: Many PS4 units dead on arrival

#71

Post by PeterisP »

anonymfus wrote: post #37
barista wrote: post #8

Earlier quoted context omitted.

If you clicked on the link above, you will see that nearly 40% of the Amazon reviews are 1*. There is a good chance that most of those people received a dead PS4. Agree that not everybody who received a good PS4 left a positive review but this certainly does not make it looks like a minority.

There are also other possible reasons for negative reviews. For many people who used only Xbox before just look of interface of PS could be a shock.

If after using only xbox, you bought and received a PS4 from Amazon, would you leave a 1 star ranking because of the interface look? 3-stars, maybe; 2-stars, maybe; but if you put 1* on the first day after paying hundreds of dollars, then it means that you had some serious unexpected, unwelcome surprise.

Re: Many PS4 units dead on arrival

#74

Post by chrischen »

city41 wrote: post #39
stedaniels wrote: post #32

Earlier quoted context omitted.

And how many years did it take for Microsoft to come to that decision? Exactly.

The RROD was really crappy, for sure. But ultimately MS did do do the right thing, or at least they tried . On the other hand, Sony has never stood behind their consoles. From the PS1 cd drive wearing out prematurely [0], to the PSP's analog nub falling off[1] to PS2 disc read errors [2] to... on and on. Sony has never once helped the consumer in these situations. For most Playstation owners, buying multiple systems…

"Sony has never stood behind their consoles."

This statement is false.

When SONY was hacked we all received identity theft protection and 2 free (good) games.

Re: Many PS4 units dead on arrival

#75

Post by Lagged2Death »

whalesalad wrote: post #62

Apparently it's an overheating issue[0]. The 'red line of death' is not a sign that your PS4 is dead, but a sign that it needs to shut down to cool off. If that is happening immediately on boot, then hopefully the temp sensor or overall temp system is flawed and can be fixed either by a Sony patch or really quickly in their manufacturing process. Hard to believe something like that slipped through the cracks. Reminds…

Apparently it's an overheating issue[0]. The 'red line of death' is not a sign that your PS4 is dead, but a sign that it needs to shut down to cool off.

The Amazon reviews are complaining of a blinking blue "light of death," which I don't see described in the manual you linked to. "PS4 blue light of death" returns over 2 million Google results already.

I'm no EE but I wonder if there is something really strange at play here ... like perhaps old wiring in your home.

I really don't think so.

Re: Many PS4 units dead on arrival

#76

Post by city41 »

chrischen wrote: post #74
city41 wrote: post #39

Earlier quoted context omitted.

The RROD was really crappy, for sure. But ultimately MS did do do the right thing, or at least they tried . On the other hand, Sony has never stood behind their consoles. From the PS1 cd drive wearing out prematurely [0], to the PSP's analog nub falling off[1] to PS2 disc read errors [2] to... on and on. Sony has never once helped the consumer in these situations. For most Playstation owners, buying multiple systems…

"Sony has never stood behind their consoles." This statement is false. When SONY was hacked we all received identity theft protection and 2 free (good) games.

Fair enough, they did do that. Not quite the same situation, but still a good example of them responding.

Re: Many PS4 units dead on arrival

#77

Post by w0rd-driven »

Nerdfest wrote: post #68
spaux wrote: post #15

Earlier quoted context omitted.

I'm more upset by the way they are handling it, it looks like they aren't going to replace them, but try to fix them. Anyone who's sent an RROD xbox (I haven't) knows the pain that will come with that. You'll see your PS4 again in a few weeks.

I had the RROD with an XBox and they were _very_ quick getting it back. I think it was a couple of days. It's still an inconvenience, but it was also after more than a year of use. Ctl-Alt-Del is referring to this as the "Pulsing Blue Dick-Punch of Death". I think everyone should do everything they can to spread that term. It's too good to pass up.

Unless you lived right by, and I mean next door, to the refurb place I believe in Texas, it was never a few days. A few weeks maybe. I've had a Xbox 360 since launch go through 2 rrod's (so not really the same console) and at best it was 2 weeks to Georgia. They handled everything but shipping was never 2/3 day or better either way. I haven't had a return in 2-3 years now so maybe they got soooo good at the end that changed but I never remember it being that quick. MS also finally owned up to and corrected a serious design flaw. I don't expect the same from Sony just yet. You'll at least get them looking at it in the same manner initially. It behooves everyone for them to check it out and refurbish first, then just replace as they determine the root cause.

Re: Many PS4 units dead on arrival

#78

Post by anonymfus »

kmfrk wrote: post #72

Amazon's packaging also seems to leave something to be desired: http://www.reddit.com/r/PS4/comments/1qrawl/this_is_how_my_b... .

Official Amazon packaging video from that Reddit thread shows problem with lack of cushioning on bottom:

https://www.youtube.com/watch?v=KSHX-iHJEWM

Re: Many PS4 units dead on arrival

#79

Post by threeseed »

Lagged2Death wrote: post #75
whalesalad wrote: post #62

Apparently it's an overheating issue[0]. The 'red line of death' is not a sign that your PS4 is dead, but a sign that it needs to shut down to cool off. If that is happening immediately on boot, then hopefully the temp sensor or overall temp system is flawed and can be fixed either by a Sony patch or really quickly in their manufacturing process. Hard to believe something like that slipped through the cracks. Reminds…

Apparently it's an overheating issue[0]. The 'red line of death' is not a sign that your PS4 is dead, but a sign that it needs to shut down to cool off. The Amazon reviews are complaining of a blinking blue "light of death," which I don't see described in the manual you linked to. "PS4 blue light of death" returns over 2 million Google results already. I'm no EE but I wonder if there is something really strange at pl…

"PS4 blue light of death" returns 101 results.

If you mean searching without the quotes then that is just stupid since Google will return results that match only one of the search terms.

Re: Many PS4 units dead on arrival

#80

Post by Recoil42 »

minimaxir wrote: post #5

I read a comment earlier that made a good point that unlike the console launches of the previous generation in 2004-2006, we now have access to Facebook, Twitter, and YouTube to vocalize and demonstrate our complaints worldwide. It makes the vocal minority much more vocal.

You make it sound as if user-submitted content didn't exist before 2006. There were still forums at that time. Gamespot, IGN, and GameFAQs all had forums. NeoGAF existed, as did Joystiq, Kotaku, and 1UP, and they were all just as news-savvy as they are today.

A lot of things have changed since 2006, there's no denying it, but the gaming industry has always been ahead of the curve, and the social circles are much the same today as they have been for the last fifteen years.

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