Earlier quoted context omitted.
That's just silly, Google can't afford to alienate its users, whether you consider them customers or products. This phrase is becoming a meme.
Yes, it can. Where exactly are they going to go? Even the really few of us who care about it enough to stop using Google search , turning to duckduckgo, still need to go back to Google every once in a while, when DDG obviously doesn't cut it. The interwebs are filled with Google's advertising products, and the number of Gmail users who evangelically try to beat its interface into behaving well enough to be worth a fu…
I imagine MySpace were saying something similar for a couple of years as Facebook started really taking off, and Yahoo probably thought no new search engines were a threat a year or two before Google arrived.
The Internet is a funny place. A lot of Internet users move in herds, which means a disruptive newcomer can grow very fast if the whole viral networking effect kicks in, but usually when that happens one or more established players must fall to create the space.