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Beware: Uber Has No Customer Service and Still Has Bugs

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Re: Beware: Uber Has No Customer Service and Still Has Bugs

#91

Post by andyhmltn »

nakovet wrote: post #42

Camon, I understand being upset because of the overcharge, but it was just 3 days ago!! You definitely didn't pay the bill yet, if I buy a custom Macbook it will take 3 weeks to ship, I asked my bank for cheques it took 20 days, I contacted Kobo support it took 10 days to get a reply, just be f*cking patience.

Macbook: That's shipping. Irrelevant.

Asking your bank for a cheque: Again, irrelevant.

Kobo support: Well that's incredibly poor. Any support request that takes >24-48 hours is shoddy and unacceptable. It may be okay for you to 'be patient' and accept sub-par service but it doesn't mean everyone should.

Re: Beware: Uber Has No Customer Service and Still Has Bugs

#92

Post by mikeash »

wooster wrote: post #82
mikeash wrote: post #57

Earlier quoted context omitted.

Failing to engage the meter is easily observed by the passenger. Credit card readers have nothing to do with this discussion, and are clearly just you being whiny. That price list I discussed is posted precisely because the law requires it.

Accepting payment by credit card is one of those regulations taxis in SF find unfair and inefficient, and so flaunt regularly. So, from that perspective, I think it's germane. I've also had drivers in SF smoke, refuse to give me a ride, and try to charge me extra fees, all of which are, AFAIK, against the law.

None of which has anything to do with the transparency of taxi prices or the influence of the law on such.

Re: Beware: Uber Has No Customer Service and Still Has Bugs

#93

Post by mikeash »

auctiontheory wrote: post #81
mikeash wrote: post #48

Earlier quoted context omitted.

Thank your for your informative and thought-out rebuttal. Every taxi I've ever ridden in clearly lays out the initial charge, how much distance is included, how much additional distance is charged, how much idle time is charged, and any additional fees.

If you've never been ripped off by a cab driver in a strange city, you either haven't traveled very much, or you've led a very charmed life. (Or you have been ripped off, but you didn't realize it.)

I guess the possibility of taking public transportation when in strange cities is off the table?

Re: Beware: Uber Has No Customer Service and Still Has Bugs

#94

Post by soperj »

toomuchtodo wrote: post #54
soperj wrote: post #22

Earlier quoted context omitted.

I've experienced something similar in San Fran, where a driver took me on a really weird route, and I gave a 3 star review, and just said they could have picked a much better route and they agreed, and refunded the difference between the route taken, and the best route.

So why doesn't Uber calculate the route to take and display it to the driver? Every Uber car I've taken, the driver has both the Uber driver app running on their phone, and a separate GPS device.

That driver didn't have a separate GPS device.

Re: Beware: Uber Has No Customer Service and Still Has Bugs

#95

Post by Mithaldu »

justin66 wrote: post #69
Mithaldu wrote: post #67

Earlier quoted context omitted.

That's a matter of bad training.

No. The situation of any phone support professional who is under management pressure to both provide quality service and filter out "unimportant" requests is untenable. The quality of support will end up sucking. The "serious problem phone support only" thing is a nice, MBAish compromise idea that won't work well. Everyone thinks their problems are serious. The way to make this work is to provide a phone support numb…

I don't agree with your first statement, but i'm totally fine with your conclusion.

Re: Beware: Uber Has No Customer Service and Still Has Bugs

#96

Post by Mithaldu »

gaadd33 wrote: post #72
Mithaldu wrote: post #61

Earlier quoted context omitted.

You're using different words than i wrote, so i can't tell if we're talking about the same thing. I wrote "not a company that takes business seriously". What does "serious business" mean? That said, assuming you intended to say the same thing i did: While Github are by and large nice people who found a good way to help people and make money with it, they do not take their business seriously. In the past my experience…

Just a question, what bearing does a custom kegerator have on their business?

The fact that they built this into their office makes it very clear that they have a quite laissez-faire attitude towards their business.

Re: Beware: Uber Has No Customer Service and Still Has Bugs

#97

Post by [deleted] »

gaadd33 wrote: post #72
Mithaldu wrote: post #61

Earlier quoted context omitted.

You're using different words than i wrote, so i can't tell if we're talking about the same thing. I wrote "not a company that takes business seriously". What does "serious business" mean? That said, assuming you intended to say the same thing i did: While Github are by and large nice people who found a good way to help people and make money with it, they do not take their business seriously. In the past my experience…

Just a question, what bearing does a custom kegerator have on their business?

[deleted]

Re: Beware: Uber Has No Customer Service and Still Has Bugs

#98

Post by gaadd33 »

Mithaldu wrote: post #96
gaadd33 wrote: post #72

Earlier quoted context omitted.

Just a question, what bearing does a custom kegerator have on their business?

The fact that they built this into their office makes it very clear that they have a quite laissez-faire attitude towards their business.

How does that follow? Do you consider any company who has a hackathon to also have a laissez-faire attitude towards business? Since obviously the stuff built there isn't directly contributing to their bottom line.

There's a lot of aspects of Github I think you could use as an example (and you do) but the existence of a kegerator or alcohol in the office isn't really a good one.

Re: Beware: Uber Has No Customer Service and Still Has Bugs

#99

Post by auctiontheory »

mikeash wrote: post #93
auctiontheory wrote: post #81

Earlier quoted context omitted.

If you've never been ripped off by a cab driver in a strange city, you either haven't traveled very much, or you've led a very charmed life. (Or you have been ripped off, but you didn't realize it.)

I guess the possibility of taking public transportation when in strange cities is off the table?

Not too many strange American cities have public transport worth the name. If your (US) travels mostly take you to Boston and NYC, lucky you!

Re: Beware: Uber Has No Customer Service and Still Has Bugs

#100

Post by Mithaldu »

gaadd33 wrote: post #98
Mithaldu wrote: post #96

Earlier quoted context omitted.

The fact that they built this into their office makes it very clear that they have a quite laissez-faire attitude towards their business.

How does that follow? Do you consider any company who has a hackathon to also have a laissez-faire attitude towards business? Since obviously the stuff built there isn't directly contributing to their bottom line. There's a lot of aspects of Github I think you could use as an example (and you do) but the existence of a kegerator or alcohol in the office isn't really a good one.

> Do you consider any company who has a hackathon to also have a laissez-faire attitude towards business? Since obviously the stuff built there isn't directly contributing to their bottom line.

Out of sheer curiosity, can you show me examples of hackathons held that don't directly contribute to a company's bottom line?

More importantly though: You're making the mistake of thinking that me saying "they don't take business seriously" means "they're bad at making money". This is not the case, and github is exceptionally good at making money, which is why they don't actually need to take business seriously.

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