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Beware: Uber Has No Customer Service and Still Has Bugs

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Re: Beware: Uber Has No Customer Service and Still Has Bugs

#71

Post by gaadd33 »

fleitz wrote: post #10
sheetjs wrote: post #4

> Going forward, I am probably just going to initiate a chargeback. They aren’t giving me many choices. Give them a week to sort it out. Don't immediately chargeback, but call the credit card company and tell them about the irregularity. That way, you give Uber some room to sort it out, you don't have to worry about the charge in the process, and you established the timeline in case things do get hairy.

A week... Why? 24 hrs is plenty... they should have a phone # at minimum. Chargebacks, etc are how to get action.

24 hrs even over the weekend and major holidays? Most things I've charged on weekends don't even post to my account until at least a business day has past. Can you even start the chargeback process on an authorization?

Re: Beware: Uber Has No Customer Service and Still Has Bugs

#72

Post by gaadd33 »

Mithaldu wrote: post #61
nzk1 wrote: post #56

Earlier quoted context omitted.

so according to you, GitHub isn't a serious business?

You're using different words than i wrote, so i can't tell if we're talking about the same thing. I wrote "not a company that takes business seriously". What does "serious business" mean? That said, assuming you intended to say the same thing i did: While Github are by and large nice people who found a good way to help people and make money with it, they do not take their business seriously. In the past my experience…

Just a question, what bearing does a custom kegerator have on their business?

Re: Beware: Uber Has No Customer Service and Still Has Bugs

#73

Post by wikyd »

mikeash wrote: post #43
nostromo wrote: post #31

I'm long on Uber and Lyft but their approach to billing is lacking. Uber really should provide some sort of cost breakdown on your previous rides. (They provide quotes, but not itemized receipts.) But at least you can get a sense for how much they charge on their website. Lyft, hilariously, doesn't tell you how much they charge! At all! What on Earth is their thinking behind that? Is it miles? Minutes? Am I charged b…

It's amusing that various local taxi regulations, which Uber and friends have long decried as being unfair, inefficient, outdated, etc. are pretty much the sole reason taxi pricing is transparent.

I don't think it's fair to lump all taxi regulations together and then say Uber is decrying regulation. I doubt Uber cares about transparent pricing regulation. They've always shown the fare breakdown on the website and in the app. You can also estimate the fare for locations in the app and website: https://www.uber.com/cities/san-francisco There was some initial complaining about using a phone with GPS to meter the ride, but I think that was just chaff from entrenched interests.

If the initial cost to start a taxi was low enough (i.e. medallions were used to vet the driver and not to protect existing taxi companies [0]), competition might arrive at transparent pricing anyway. Especially with e-hailing where you can be more selective about the cab you choose.

[0] http://blog.priceonomics.com/post/47636506327/the-tyranny-of...

Re: Beware: Uber Has No Customer Service and Still Has Bugs

#74

Post by jrockway »

chrishepner wrote: post #51

I am permanently banned from Uber. About 6 months ago, I noticed I was unable to log in to my account. Resetting the password did nothing, so I sent an email to the local support address. Almost two weeks later, I finally get the following reply: I looked into this situation and it appears that this device has been used on 25 different Uber accounts, which is a major red flag for us. We will not be reactivating your…

If they don't know your real IMEI, how can they permanently ban you? They don't ask for a copy of your social security card or anything.

I can see why you might want to permanently ban them, though. Blaming you for a bug in their software.

Re: Beware: Uber Has No Customer Service and Still Has Bugs

#75

Post by wikyd »

yannisp wrote: post #60
jordanthoms wrote: post #44

Earlier quoted context omitted.

Doesn't Uber do that? After each ride, I get an email with the breakdown of the costs of the ride, map of the route taken, average speed, time taken etc.

I think the point being made is that you find out after and there's a lack of upfront information. Personally I'm a huge fan of the map, time stamps, and oddly enough, the rounding down

It's easy to see the pricing breakdown and to estimate the fare in the Uber app. Tap the "type" of Uber (Taxi, uberX, etc) to see the breakdown.

Re: Beware: Uber Has No Customer Service and Still Has Bugs

#76

Post by charleslmunger »

jrockway wrote: post #74
chrishepner wrote: post #51

I am permanently banned from Uber. About 6 months ago, I noticed I was unable to log in to my account. Resetting the password did nothing, so I sent an email to the local support address. Almost two weeks later, I finally get the following reply: I looked into this situation and it appears that this device has been used on 25 different Uber accounts, which is a major red flag for us. We will not be reactivating your…

If they don't know your real IMEI, how can they permanently ban you? They don't ask for a copy of your social security card or anything. I can see why you might want to permanently ban them , though. Blaming you for a bug in their software.

It is absolutely NOT a bug in their code. The relevant API is here: https://developer.android.com/reference/android/telephony/Te...

If that firewall app is making those methods return anything other than null or a truly unique ID, then they are not a compatible android device, and someone using such a device is not in any position to complain when apps behave incorrectly.

It's worth mentioning that it's not required for the return value of those methods to be the IMEI, but it is required to be either unique or null.

Re: Beware: Uber Has No Customer Service and Still Has Bugs

#77

Post by aheilbut »

mjn wrote: post #65
mikeash wrote: post #43

Earlier quoted context omitted.

It's amusing that various local taxi regulations, which Uber and friends have long decried as being unfair, inefficient, outdated, etc. are pretty much the sole reason taxi pricing is transparent.

Not only transparent, but predictable: you don't have to read the fine print on each individual taxi to figure out if this particular fellow is charging you something absurd. That's something Sweden has run into with its deregulation of taxis: http://www.thelocal.se/20120425/40476 The gist of it is that some independent taxi drivers will legally post prices about 20x the going rate. Of course nobody who both knows wh…

Although being Sweden, there's a quick and efficient train from the airport to downtown.

Re: Beware: Uber Has No Customer Service and Still Has Bugs

#78

Post by charleslmunger »

chrishepner wrote: post #51

I am permanently banned from Uber. About 6 months ago, I noticed I was unable to log in to my account. Resetting the password did nothing, so I sent an email to the local support address. Almost two weeks later, I finally get the following reply: I looked into this situation and it appears that this device has been used on 25 different Uber accounts, which is a major red flag for us. We will not be reactivating your…

What's the name of the firewall app you use? It sounds like it's returning a noop string ("000000000000000" or something) from getDeviceId(), which is not what that method is allowed to return. If you actually read the docs: https://developer.android.com/reference/android/telephony/Te...

"Returns the unique device ID, for example, the IMEI for GSM and the MEID or ESN for CDMA phones. Return null if device ID is not available."

If it's returning a non unique string, it's breaking that contract, and it's the firewall app's fault, not Uber's.

Re: Beware: Uber Has No Customer Service and Still Has Bugs

#79

Post by InclinedPlane »

mikeash wrote: post #43
nostromo wrote: post #31

I'm long on Uber and Lyft but their approach to billing is lacking. Uber really should provide some sort of cost breakdown on your previous rides. (They provide quotes, but not itemized receipts.) But at least you can get a sense for how much they charge on their website. Lyft, hilariously, doesn't tell you how much they charge! At all! What on Earth is their thinking behind that? Is it miles? Minutes? Am I charged b…

It's amusing that various local taxi regulations, which Uber and friends have long decried as being unfair, inefficient, outdated, etc. are pretty much the sole reason taxi pricing is transparent.

Some of those taxi regulations are easy to implement and generally a good idea. Some of them are merely protectionist schemes designed to maintain an oligopoly.

Re: Beware: Uber Has No Customer Service and Still Has Bugs

#80

Post by dbloom »

chrishepner wrote: post #51

I am permanently banned from Uber. About 6 months ago, I noticed I was unable to log in to my account. Resetting the password did nothing, so I sent an email to the local support address. Almost two weeks later, I finally get the following reply: I looked into this situation and it appears that this device has been used on 25 different Uber accounts, which is a major red flag for us. We will not be reactivating your…

Why not just use Uber via http://m.uber.com, or via SMS? (see http://support.uber.com/entries/22340336-Requesting-a-Ride )
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