Earlier quoted context omitted.
The reply is even more interesting . This is by an official rep. Really impressed by Dell. "As mentioned above, no biological hazard was involved and we do know that a manufacturing process was the root cause. That process was changed which resolved the issue on newly manufactured units. As for everyone out there with a unit that still exhibits the symptoms, we haven't forgotten about you and will make things right.…
What's so impressive? It is just a delaying tactic from June till now. And still no resolution.
I also wasn't super impressed with the first few replies from lower level reps that kept suggesting blowing it out with compressed air even after it was clear that there was a larger problem.