Digital Ocean down • Hacker News Board

Re: Digital Ocean down

#11

Post by tphan » Tue, Oct 29, 2013, 8:34 AM UTC

It's online here on Australia.

Re: Digital Ocean down

#12

Post by cpqq » Tue, Oct 29, 2013, 8:35 AM UTC

Cyberpew wrote: post #5

This downtime is getting ridiculous. Has been having a network issue nearly every day with the NY datacenters. Considering a move elsewhere pretty soon if there is no improvement in the next week.

So I'm not the only one feeling like an idiot keeping my servers there over the problems after the last 3 days... Wondering about the SLA, or refund at this point. Definitely moving once servers are back up.

Re: Digital Ocean down

#13

Post by Cyberpew » Tue, Oct 29, 2013, 8:40 AM UTC

cpqq wrote: post #10

Sami_Lehtinen wrote: post #8

DigitalOcean got 99,99% SLA.

Do you think they'll issue actual refunds, or service credit... toward more DO?

They are 'supposed to' but, will they.

Already requested a SLA credit for all these network issues as I have quite a few droplets in that region, however awaiting a reply from billing management.

Re: Digital Ocean down

#14

Post by andyhmltn » Tue, Oct 29, 2013, 8:43 AM UTC

cpqq wrote: post #10

Sami_Lehtinen wrote: post #8

DigitalOcean got 99,99% SLA.

Do you think they'll issue actual refunds, or service credit... toward more DO?

By the looks of this:

https://www.digitalocean.com/community/questions/what-is-you...

It will be service credit

Re: Digital Ocean down

#15

Post by IbJacked » Tue, Oct 29, 2013, 8:44 AM UTC

For what it's worth, my droplet in nyc2 appears fine.

Re: Digital Ocean down

#16

Post by tuananh » Tue, Oct 29, 2013, 8:49 AM UTC

one of my NYC2 droplet went down. It's like 2 or 3 times in the last 4 days. few mins downtime each.

Re: Digital Ocean down

#17

Post by benjy1 » Sun, Nov 03, 2013, 4:39 AM UTC

Cyberpew wrote: post #13

cpqq wrote: post #10

Earlier quoted context omitted.

Do you think they'll issue actual refunds, or service credit... toward more DO?

They are 'supposed to' but, will they. Already requested a SLA credit for all these network issues as I have quite a few droplets in that region, however awaiting a reply from billing management.

How did you go?