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April 5, 2007: "Show HN, Dropbox"

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Re: April 5, 2007: "Show HN, Dropbox"

#91
post #63

Earlier quoted context omitted.

>That's the most important part, and the mostly often ignored in HN discussions Example... https://news.ycombinator.com/item?id=6572743

When (if) Netflix adds live sports, (and channel-like functions), it'll be the nail in the coffin for cable tv.

Channel-like functions?! Please no.

The only thing stopping anyone from streaming live sports is licensing.

Re: April 5, 2007: "Show HN, Dropbox"

#92
post #2

If there is any thread that might help comfort you about the pessimism sometimes found on HN, this is it.

It's also amusing that the top comment on this thread is a big rant about one specific customer service incident. Totally unrelated to the linked story, and as usual, not seeing the forest for the trees.

I strongly dislike the strain of negativity that seems to be typical of hn these days, but...

I don't think it's totally unrelated, as I always very much admired dropbox as a company and technically, and had the sense of them being something of a hacker's company (an hn thread in which the founder is replying to technical issues definitely gives one that impression), and I was very disappointed to have that experience. I rant here because they refuse to listen to me, I have tried to contact them a lot privately but have been ignored.

I'm not the only one to have a similar experience - just a tree in the forest of developers who are likely to experience similar if they try to put open source projects in their dropbox.

Re: April 5, 2007: "Show HN, Dropbox"

#93

Though they have been very successful, it's a pity that in my experience they have turned into something of a big co in the way they deal with customers and quite sneakily hide important technical limitations from hackers who might want to use them. After a year or two of happy premium-paying use, I noticed dropbox was using 100% of my CPU. Some googling suggested this was due to having too many files. Ok, fair enoug…

I think the success of the Dropbox depends on the common people wanting to simply share/keep their files and not necessarily if someone can keep 300k+ files in there.

For me as a hacker, I have at my disposal ( due also to higher income ) more powerful tools or hardware ( local/private NAS, higher bw, Amazon AWS, etc) real tools ( rsync, versioning, can customize/choose the filesystem, etc ) to achieve the same thing.

Re: April 5, 2007: "Show HN, Dropbox"

#94
The comments here are a clear proof why founders should take feedback from different sub-set of users. For example, HN audience is build up of programmers, their feedback alone is not what founders should focus on. Dropbox is used by almost everyone I know because of the convenience it provides and the problem it solves. Most of the what commenters here are saying is not something layman users care about; they don't have any technical skills or time to learn to build their own custom sync-systems.

Re: April 5, 2007: "Show HN, Dropbox"

#95
post #93

Though they have been very successful, it's a pity that in my experience they have turned into something of a big co in the way they deal with customers and quite sneakily hide important technical limitations from hackers who might want to use them. After a year or two of happy premium-paying use, I noticed dropbox was using 100% of my CPU. Some googling suggested this was due to having too many files. Ok, fair enoug…

I think the success of the Dropbox depends on the common people wanting to simply share/keep their files and not necessarily if someone can keep 300k+ files in there. For me as a hacker, I have at my disposal ( due also to higher income ) more powerful tools or hardware ( local/private NAS, higher bw, Amazon AWS, etc) real tools ( rsync, versioning, can customize/choose the filesystem, etc ) to achieve the same thing…

Ok, that's fine, so what is there to stop dropbox from popping up a warning when this limit is exceeded? Or for there to be some means of deleting things from the server side without having to manually click through to delete N files at once (where N Having the system break irrevocably at any stage is totally unacceptable when you're dealing with people's data.

Presumably you'd have a problem if gmail stopped working irrevocably because you happened to have too many emails? Would that argument stand up for you then, or would you feel aggrieved you hadn't been warned and had no means of fixing the situation?

Re: April 5, 2007: "Show HN, Dropbox"

#96
post #85

Earlier quoted context omitted.

With 300k files and symlinks, you are probably not considered a typical Dropbox customer.

Good service/support is about recognising that sometimes your customers are not typical and accommodating them if at all possible rather than just serving the lowest common denominator.

And good business means providing good support and service and infrastructure to the 99.92% of your customers who fall within your statistical norm while still functioning for the other 0.08%, even if you don't bend over backwards to 'accommodate' that 0.08%'s wishlists.

Re: April 5, 2007: "Show HN, Dropbox"

#97

Earlier quoted context omitted.

Good service/support is about recognising that sometimes your customers are not typical and accommodating them if at all possible rather than just serving the lowest common denominator.

And good business means providing good support and service and infrastructure to the 99.92% of your customers who fall within your statistical norm while still functioning for the other 0.08%, even if you don't bend over backwards to 'accommodate' that 0.08%'s wishlists.

Ok, so just pop up a warning in this situation. It's been a year and a half at least they've acknowledged this problem, so prevent somebody from having a non-functioning product - wouldn't take much effort.

The problem is they hide this problem away and in no way warn you, I fully accept that they might not want to prioritise fixing this, I just ask for common courtesy - I had a month with dropbox basically not working at all. Popping up a warning isn't bending over backwards.

I wonder what would happen if this occurred on gmail - you have too many emails so suddenly it stops working without warning, completely, irrecoverably. Would you still make the 99.92% vs. 0.08% argument? Or would you find it a bit off? At least warn + give a way out...

Re: April 5, 2007: "Show HN, Dropbox"

#98
post #89

FWIW, Dropbox actually DID replace my USB drive (99% of the times at least).

Dropbox doesn't replace USB drives for me. I still use them for sneakernet. Installing the newest version of Ubuntu or OS X. Copying a 2GB file to another computer because downloading it again, even over local wifi, would take too long.

What Dropbox replaced for me is the 'My Documents' folder. It allows me to access my files on my work PC, my laptop, my iPad, my iPhone, or anyone else's computer that has an internet connection.

Re: April 5, 2007: "Show HN, Dropbox"

#99
post #89

FWIW, Dropbox actually DID replace my USB drive (99% of the times at least).

FWIW, it didn't for me. And that's fine too.

What I use dropbox for: Lazy backup system (all my important code is symlinked there, sharing small files (What I use USB drives for: Sharing large files (>100mb) between local computers, liveUSBs

Re: April 5, 2007: "Show HN, Dropbox"

#100

Earlier quoted context omitted.

When (if) Netflix adds live sports, (and channel-like functions), it'll be the nail in the coffin for cable tv.

Channel-like functions?! Please no. The only thing stopping anyone from streaming live sports is licensing.

I'm talking in the "curated series of shows" sense, as ctdonath aptly put it

https://news.ycombinator.com/item?id=6572450

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