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EasyJet refuses to let columnist on board for sending critical tweet

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Re: EasyJet refuses to let columnist on board for sending critical tweet

#131

Post by kamjam »

mseebach wrote: post #125
kamjam wrote: post #110

Earlier quoted context omitted.

I agree with your first point totally. I usually prefer to pay a little more and go with BA. The second point though. This must have come from higher up. I mean, I doubt that manager was actively watching Twitter so this must have been identified by some automated system and trickled to the manager as a notification...

Said middle manager would be higher up. There is no "middle" to manage at the gate. It's probably a bored jobsworth in the operations center that was keeping an eye on the @easyJet feed. Maybe he discussed it with a colleague or two and they stirred up a frenzy. Maybe someone had just been at sensitivity sensibility training and used his newfound knowledge to identify the tweet as threatening. Many scenarios are poss…

I hope not, I just wouldn't put anything past easyJet (I've had bad customer experience with them so I am bias)

Re: EasyJet refuses to let columnist on board for sending critical tweet

#132

Post by r0h1n »

zeinology wrote: post #119
JackFr wrote: post #112

Can anyone corroborate this story? Frankly, I find it hard to believe that gate staff of a delayed flight are monitoring Twitter and comparing it to their passenger manifests in realtime. A more likely scenario in my mind is that the dude was hostile and abusive towards the staff, they perhaps told him that he couldn't say something like that and be expected to board, and he chose to interpret that as with respect to…

Suppose you are an expert in creating a buzz. One day you want to create a buzz around you. You tweet a bit, discuss it with some people until they say that they're not happy with your tweet. You actually get on the plane fine. But still you fabricate most of the story to get the buzz you were looking for. Far fetched?

Copy-pasting the same comment more than once in a post == not cool.

https://news.ycombinator.com/item?id=6444903

https://news.ycombinator.com/item?id=6444838

Re: EasyJet refuses to let columnist on board for sending critical tweet

#133

Post by Sulfolobus »

c2prods wrote: post #126
JackFr wrote: post #112

Can anyone corroborate this story? Frankly, I find it hard to believe that gate staff of a delayed flight are monitoring Twitter and comparing it to their passenger manifests in realtime. A more likely scenario in my mind is that the dude was hostile and abusive towards the staff, they perhaps told him that he couldn't say something like that and be expected to board, and he chose to interpret that as with respect to…

For his defense, EasyJet staff is the worse, by far. I can't figure out why they are so unbearable.

EasyJet is akin to Tesco Value - its shit but you generally know what you are getting. Ryanair on the other hand is like dumpster diving - you COULD get a cheap meal but if you aren't careful you'll get food poisoning.

Re: EasyJet refuses to let columnist on board for sending critical tweet

#135

Post by scott_s »

surfacedetail wrote: post #127
scott_s wrote: post #121

Earlier quoted context omitted.

From his academic page, "I am a PhD Student in Cyber-Law at the University of Strathclyde. I am researching the effects, limits and the legitimacy of regulation and law in cyberspace. I am currently researching what “activates” the active dot in the active/pathetic dot matrix within the context of cyber-legitimacy. My interests are governance -Internet and Corporate, copyright, trademarks, social media and Internet R…

Sorry to be pedantic about this (I'm an academic), but the fact that he tutors and lectures doesn't make him a lecturer. A law lecturer is someone who has been hired and holds that title. I taught a lot while doing my PhD, and I wouldn't have dared to call myself anything other than a PhD student. If anything, my level of suspicion has gone up.

I would not have called myself a lecturer, either - I also have a PhD, and taught while I was doing it. But I also don't know what the customs are in the UK regarding titles, both official and unofficial.

I also think it's worth noting that I think he does have a law degree. He says "was enrolled," but I can't tell if he also means it was awarded. (I also had to look up LLB and LLM, and I admit I'm still confused on if those are equivalent to the JD that is granted in law schools in the US.)

Re: EasyJet refuses to let columnist on board for sending critical tweet

#136

Post by webmonkeyuk »

CaptainZapp wrote: post #105
webmonkeyuk wrote: post #83

Earlier quoted context omitted.

> hen services were not rendered as expected when the soldier mentioned in the article couldn't be on time... Granted they weren't on time but EasyJet's T&Cs do say that they don't guarantee their schedule at all: 15.1.1 Without prejudice to any applicable passenger rights pursuant to any international or domestic laws, times shown in timetables, schedules or elsewhere are not guaranteed and form no part of the contr…

but EasyJet's T&Cs do say that they don't guarantee their schedule at all Easy Jet's T & C do not override EU regulation. If they don't get you there,reasonably timely, they owe you compensation; period.

> Easy Jet's T & C do not override EU regulation. If they don't get you there,reasonably timely, they owe you compensation; period.

Clearly :)

Re: EasyJet refuses to let columnist on board for sending critical tweet

#137

Post by surfacedetail »

scott_s wrote: post #135
surfacedetail wrote: post #127

Earlier quoted context omitted.

Sorry to be pedantic about this (I'm an academic), but the fact that he tutors and lectures doesn't make him a lecturer. A law lecturer is someone who has been hired and holds that title. I taught a lot while doing my PhD, and I wouldn't have dared to call myself anything other than a PhD student. If anything, my level of suspicion has gone up.

I would not have called myself a lecturer, either - I also have a PhD, and taught while I was doing it. But I also don't know what the customs are in the UK regarding titles, both official and unofficial. I also think it's worth noting that I think he does have a law degree. He says "was enrolled," but I can't tell if he also means it was awarded. (I also had to look up LLB and LLM, and I admit I'm still confused on…

The UK academic titles are very specific: Lecturer (Assistant Professor), Senior Lecturer (Associate Professor), Reader (short of US tenure), Professor. I can't call myself a lecturer unless I have been appointed to that title.

Law degrees are different as well, there's no direct equivalence. The levels are LLB (minor), practice diploma (sort of JD), LLM (masters), and Phd (graduate school). It's possible to write a PhD in law without having received a law degree, although it is common for law PhDs to at least have finished an LLM.

Re: EasyJet refuses to let columnist on board for sending critical tweet

#138

Post by ig1 »

moocowduckquack wrote: post #120
ig1 wrote: post #107

Earlier quoted context omitted.

Article 10 has never been used successfully against a private company or individual for preventing free speech. The general interpretation seems to be that it only covers public bodies (for example Wikipedia describes it as such and it's the stance taken by many anti-discrimination and non-profit groups). Unless you know of evidence to the contrary ?

It is generally used as an appeal against a lower court decision, so the case is held against the decision of the lower court, which represents the government. However the initial case does not have to be to do with government interfering with speech and can be to do with the actions of a company. "In 2001 a journalist at the Financial Times (FT) received a copy of a leaked document about a possible company takeover…

Freedom of speech was restricted in that case by a legal decision, as in the law was used to restrict free speech.

That's completely different from a company freely refusing to serve a customer because of opinions they expressed.

The customer would have no basis to challenge under the HRA, because there's no law or legal decision governing the refusal.

Re: EasyJet refuses to let columnist on board for sending critical tweet

#139

Post by ianstallings »

javert wrote: post #114
ianstallings wrote: post #69

Who cares about the legality of them trying to deny the passenger a flight. Whether they were within their rights or not, this was just plain idiocy on the part of the airline's staff. I hope more stuff like this happens. It's called accountability and we all are subject to it.

I think it's great, and the company shouldn't have backed down. It's juvenile to expect an airline to pay for something they didn't cause. We don't know if they caused the delay or not, but it seems likely that they didn't. If I were running a service and someone spitefully insulted that service on blatantly irrational grounds, I'd refuse them service, too. And if that's illegal in the EU---well, that's why I'd never…

Sounds like a sure-fire plan, for failure. Turning away money from a customer because you don't like something they said on twitter is not only juvenile in itself, but also a terrible way to run a business. A better way is to address the customer's complaint in a respectable fashion. So it's either be right, win an argument, and don't get the money or take it on the chin and get the money. Seems pretty straight forward. Otherwise, why are you even in business?
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