Earlier quoted context omitted.
What were the real problems then that led to their fall? Lack of technology innovation? badly run company and operations? lost touch with the consumer? All of the above?
There were a few key parts to this (and lots more that I'm missing). 1] OS felt dated. Failure to come closer to what customers wanted on a timely basis. 2] Poor app developer experience. 3] A lot of different hardware specs against which to develop apps. 4] Not enough apps. Missing key apps. 5] Slow to innovate after settling on major patent case. The company became very lawyer focused which slowed innovation to a c…
Keep in mind this was in the very early days of iOS when they had almost no features and their APIs were a mess. RIM still had advantages over iOS back then, but they didn't have either the user or developer experience to exploit them.