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Open plan offices attract highest levels of worker dissatisfaction

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Re: Open plan offices attract highest levels of worker dissatisfaction

#101

Earlier quoted context omitted.

The main purpose of open offices is to save on real estate costs, stimulating more spontaneous collaboration is just a flimsy excuse.

Partitions can still be installed between the work pods to provide a measure of privacy. Many of the open-plan offices I've seen have no partitions, the only thing between you and everyone else is a computer monitor. It's insane.

Partitions don't do much to cut down on noise unfortunately.

Re: Open plan offices attract highest levels of worker dissatisfaction

#103

Earlier quoted context omitted.

This isn't really a feature of the environment, except accidentally. What's really at stake here is striking the balance between the short term cost of integrating a new team member and the long term cost of failing to integrate them well.

I sat next to my very first technical mentor for a few years, and he had no compunction about holding up a finger and saying "hang on" curtly when I'd start to ask something. If you all agree that it isn't rude in this context, I think that reaction can help. I do it myself occasionally and usually can keep about 80-90% of my flow. Try doing that to your wife on work-from-home days at your own peril.

Wife nothing, try doing it to the exact same mentor who felt entitled to do it to you.

If my experience / observation is any guide, the result is utterly epic shitfit.

Re: Open plan offices attract highest levels of worker dissatisfaction

#104
post #92
post #64

Earlier quoted context omitted.

You mentioned headphones. Headphones seem to be an essential part of open plans. Not only do they send a don't-bother-me signal, they also drown out the noise. But that's also a really annoying part of it. I don't want to have to put on headphones all the time.

I bet I'm not the only one who sometimes puts headphones on with no music, solely to broadcast that don't-bother-me signal.

Good headphones are comfortable. I actually prefer them sometimes to no headphones, 'cause they keep my ears warm.

Re: Open plan offices attract highest levels of worker dissatisfaction

#105
post #102

Well, I personally love the open plan and would never go back. I like the social atmosphere and I'm surprised so many people don't like it. Wasn't it trendy to take your laptop to Starbucks just for that kind of environment to work in?

It was trendy to take your laptop to Starbucks because the people at Starbucks aren't your coworkers and aren't going to yank you out of whatever you're doing to spend 20 minutes telling you to do the thing you would have been done with 20 minutes ago if they hadn't yanked you out of doing it.

Re: Open plan offices attract highest levels of worker dissatisfaction

#106
I've been going at this professionally for over 20 years, and in that time have worked in all sorts of environments. Cubes, private offices, smoke-filled private offices with good friends, and also open plans in both spacious and cramped rooms. Oh, and I've also worked in a garage for a startup!

I've found that it's extraordinarily difficult for me to do my best work in a cramped open space when there is activity surrounding me. From my own experience, it seems that some % of our minds are actively processing movement or sound, even if we're not consciously aware or distracted by it.

Unless I'm bootstrapping something, or working at an ~angel seeded company, I'll refuse to work in an open space unless there is a flexible policy about working from home, where I do have my own private office.

I'll agree with what others have said: Open spaces are about saving money, but they're also a big part of the dog & pony show that tech company executives put on when courting potential investors. This is possibly more important now that most software deployments are no longer happening on accessible data centers. Beyond that, open spaces provide an easier path to scaling engineering headcount, often in a Fred Brooks-ian sort of way.

To me, more than anything these decisions speak to the engineering or C level culture established within a business. If the talent feels the need to wear noise canceling headphones to function, then there is a problem that isn't being addressed.

If a company is FORCED to implement this because they have decided to base their operations in an urban area with outrageous rent, then give the talent the flexibility to work offsite. If the management doesn't trust their people enough with that degree of autonomy, well, I guess that's a different discussion altogether.

Re: Open plan offices attract highest levels of worker dissatisfaction

#107

Earlier quoted context omitted.

I sat next to my very first technical mentor for a few years, and he had no compunction about holding up a finger and saying "hang on" curtly when I'd start to ask something. If you all agree that it isn't rude in this context, I think that reaction can help. I do it myself occasionally and usually can keep about 80-90% of my flow. Try doing that to your wife on work-from-home days at your own peril.

Wife nothing, try doing it to the exact same mentor who felt entitled to do it to you. If my experience / observation is any guide, the result is utterly epic shitfit.

I have done that, and no explosions, nor any shitfits.

It depends on both the way you do that, and the way people talk to each other there (aka the culture).

Re: Open plan offices attract highest levels of worker dissatisfaction

#108
A lot of you guys would absolutely hate to work where I do. Next week is my last week, but for unrelated reasons.

We're an open office plan and I love it. I couldn't imagine working in an office where everyone is quietly tucked away in their offices. Worth mentioning, is that we're a pair programming shop and everyone on the team is a big fan of pairing all the time.

But it is loud as shit in the team room. We have a Spotify playlist constantly going in the background. When a BA passes a story for completion, this is signified by the ringing of a cowbell, at which point everyone will pound on their desk and play with noise makers to celebrate. That happens a few times a day. When a build breaks, a siren goes off and noises play from the build computer to let everyone know.

I think part of it might be the pair programming. Before I started pairing, I was a headphones kind of guy, too. I liked it quiet and I was easily distracted. But when you're talking through a problem with your pair and you have someone to help keep you on task, it's really easy to avoid being distracted.

I guess the point is, in the right culture and with the right personalities, open office can work really well. No one complains about it being hard to focus on my team and it's rarely quiet. We also get shit done and everyone is pretty happy.

In a couple weeks, I'm moving on to another pair programming shop in an open office, but really only because I felt like it was time for me to see some different challenges. When I'm ready to move on from there, I'll probably be seeking a similar atmosphere.

p.s. I'm a pretty extreme introvert.

Re: Open plan offices attract highest levels of worker dissatisfaction

#109
post #70

I don't think open offices are necessarily bad, but that they're harder to get right. What you need is: - A a decent cultural protocol around it. One place I worked had the very strong rule that you start all non-emergency communication asynchronously (usually text chat), even if the person is right next to you. Another place I worked at strongly respected headphones as the "don't bother me" signal. - A reasonable nu…

One of the worst things for me in open plan offices is you can hear people eating at their desks. For me nothing is more annoying and distracting than to hear someone crunching on cookies or popcorn or potato chips at his desk. That's an instant headphones-on for me. It's worse than all the other background noise/conversations put together.

What gets me is the smell of delicious food being eaten by my coworkers...I have to stick to plain food in small quantities to keep from getting fat again, and I get jealous...

Re: Open plan offices attract highest levels of worker dissatisfaction

#110
post #12

It's increasingly becoming evident how ineffective offices can be as workplaces, especially in light of better and better communication for developers over the internet. Obviously this isn't true for all places and all cultures, but I'd be lying if I said I didn't frequently question my basic physical presence in the office sometimes. It is common for me to not talk to a single coworker about work throughout the day.…

I thought telecommuting was a great idea until I tried it. I have enough trouble focusing on my work at work. At home, no one can tell that I'm playing Team Fortress in my underwear as long as I keep the IM window open, and my productivity basically craters. I'd like to think that I'm a grown-up who doesn't need someone looking over his shoulder but, well, I'm not.

Then you should work in an office. Different strokes for different folks. I only object to the bullshit people sometimes throw out that just because they personally are a better team player in an office, they assume everyone else also must be.
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