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Open plan offices attract highest levels of worker dissatisfaction

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Re: Open plan offices attract highest levels of worker dissatisfaction

#41
post #10

You know, I've never worked in nor seen an office that wasn't "bullpit" style with people grouped onto many desks. Maybe this is just NZ. Is having your entire development team each having their own private office something that actually happens in America (bar the amazing fantasy land that Spolsky's office sounds like). Also, it's worth mentioning that this is just a survey, and just addresses how people "feel", not…

I had my own office, complete with door, the entire time I was at Apple. It was fantastic. I've worked in open plan offices before and since, and I vastly prefer individual offices.

Re: Open plan offices attract highest levels of worker dissatisfaction

#42
post #12

It's increasingly becoming evident how ineffective offices can be as workplaces, especially in light of better and better communication for developers over the internet. Obviously this isn't true for all places and all cultures, but I'd be lying if I said I didn't frequently question my basic physical presence in the office sometimes. It is common for me to not talk to a single coworker about work throughout the day.…

> It is common for me to not talk to a single coworker about work throughout the day.

I have to say, that is a rare situation in every office I've worked in. Maybe it has to do with the types of people I've hired, but it is incredibly common to see collaboration during the day between 2-3 people and heavy collaboration anytime difficult problems comes up.

Re: Open plan offices attract highest levels of worker dissatisfaction

#43
I'm pretty happy with my current open environment, coming off of a fairly negative open environment.

Here's what I think they did right:

- High partitions around team cluster, low partitions within cluster. Means you don't see just anybody who's standing, but can easily get eye contact with the people you actually need to communicate with.

- White noise generators. All ambient noise is suppressed--I can't hear the people in the next cube if they're talking quietly. Only the shrillest beeps or sneezes disrupt my concentration.

- Lots of natural light. If you're going to do open concept, at least take advantage of the #1 benefit.

- Lots of small meeting rooms with whiteboards.

Even then, I noticed a massive difference in how much I enjoyed the open plan when I transitioned from working on a project that was very collaborative (pairing being the norm) to a project that required a lot of solo effort. I'm very conscious of distractions now, and end up working later hours to take advantage of the quiet when everyone's gone home.

So I think there's a lot to be said about the dynamic of your team. And in that regard, my current employer again does well by giving QA, support, and other "solo acts" individual high partitions.

Re: Open plan offices attract highest levels of worker dissatisfaction

#44

I love my open plan office because it is open plan for my team, but still has walls between us and other teams. It definitely facilitates collaboration. I think the holy grail of offices would be to let you choose at any time where you want to work...grabbing an isolated office some times and being in an open area at others.

As I recall, Microsoft designed X-shaped buildings with shared spaces towards the middle.

Every developer has a private office with "a door that shuts". They all have a view that doesn't look into another office. When they need to work alone, they can work alone.

Each office is large enough that a second person can come in and work alongside them, whiteboard together etc.

Social areas are placed towards the centre of the X. Offices are on the outer. This controls the spread of noise from the social areas.

These buildings were inspired by IBM's Sillicon Valley Lab (née Santa Teresa Lab), which itself was inspired by studies of programmer productivity which found that private offices improved performance markedly over cubicles and open-plan offices.

There's a discussion in Peopleware.

Re: Open plan offices attract highest levels of worker dissatisfaction

#45
post #28
post #23

Earlier quoted context omitted.

But if you implement all of that perfectly, doesn't that defeat the whole purpose of having an open office? (I.e. to stimulate more spontaneous collaboration)

I think one benefit is the cost savings? More people in smaller area + large area for group chats when needed, etc?

Cost savings until Cold/Flu season hits. Watch that burn through the office...

Re: Open plan offices attract highest levels of worker dissatisfaction

#46
post #12

It's increasingly becoming evident how ineffective offices can be as workplaces, especially in light of better and better communication for developers over the internet. Obviously this isn't true for all places and all cultures, but I'd be lying if I said I didn't frequently question my basic physical presence in the office sometimes. It is common for me to not talk to a single coworker about work throughout the day.…

> It is common for me to not talk to a single coworker about work throughout the day. I have to say, that is a rare situation in every office I've worked in. Maybe it has to do with the types of people I've hired, but it is incredibly common to see collaboration during the day between 2-3 people and heavy collaboration anytime difficult problems comes up.

To be clear, I meant verbal communication, not over the computer. There's lots of the latter. But overall I agree it is probably a quirk of the office I work in that we have more solo work than usual.

Re: Open plan offices attract highest levels of worker dissatisfaction

#47
post #28

Earlier quoted context omitted.

I think one benefit is the cost savings? More people in smaller area + large area for group chats when needed, etc?

Cost savings until Cold/Flu season hits. Watch that burn through the office...

They are recirculating too much HVAC air, too.

Re: Open plan offices attract highest levels of worker dissatisfaction

#48

I don't think open offices are necessarily bad, but that they're harder to get right. What you need is: - A a decent cultural protocol around it. One place I worked had the very strong rule that you start all non-emergency communication asynchronously (usually text chat), even if the person is right next to you. Another place I worked at strongly respected headphones as the "don't bother me" signal. - A reasonable nu…

But if no one talks in the open plan layout, what's the benefit of open plan at all? Might as well give people their own private space free of visual distractions.

Re: Open plan offices attract highest levels of worker dissatisfaction

#49
post #30
post #15

I used to think this. And then I went to work in an open plan office... and discovered I love it! The office is surprisingly quiet, considering there's about 50 people in the open plan. When conversation does spring up, it's often really interesting and worth listening in on. When it's not, I find I have no trouble tuning it out. Other people seem to more trouble, and they bring noise-canceling headphones. Not saying…

This really is organization dependent. Do your managers look over your shoulder and micromanage you? Would they get upset if they see HN in your web browser more than once or twice a day? Do you worry about them 'catching' you? Are you surrounded by 4 dozen people with multiple loud passionate discussions guaranteed to happen per day? Possibly in a language you don't understand most of the time? And whenever they do…

If the discussion is in an unintelligible (to me) language, then it becomes ambient noise and is far less distracting.

Re: Open plan offices attract highest levels of worker dissatisfaction

#50
Work spaces I have had

* High school: desk in bedroom. Unaware there are worse options: Productivity: 9.

* College, year 1: dorm with roommate, cop-style desks facing each other. Shut up! Productivity: 4.

* College, years 2-4: two roommates, desk under bed. Vaguely cramped, but not bad. Productivity: 6.

* First ship: Flight of the Intruder style aluminum desk/dresser/bookcase measuring 24" wide, aligned athwartships, so every roll of that frigate dumped my work all over until I hacked some retaining straps in. (http://www.maritime.org/tour/img/fbc/fbc-captain.jpg, except our bunks were 3 high). Productivity: 3.

* Second ship: Double-wide version of same but it's a carrier, no rolling. Productivity: NA because I also an actual office, with a door, and it was right next to wardroom. Downside: back wall of office was next to the trap wires. Had to wear double hearing protection during flight ops. Office productivity: 6-9.

* Staff at the Naval Academy, Annapolis: more desk acreage than I could use, huge vaulted window, rich blue carpet, could hide out all day. Productivity: 0-8. Home office: got an Ethan Allen desk on clearance. Productivity: 6.

* Med school, year 1: Katrina. 5' folding table next to the foldout couch two very kind University of Houston students let me sleep on all year. Still have that folding table. Not bad. Productivity: 6-8.

* Med school, years 2-4, New Orleans: Ethan Allen desk tried in every room of the house, but little kids make it impossible. Productivity at home: 0. Starbucks: 7.

* Internship. Same as above, but also had a cubicle in the 180 desk "resident storage facility". Had no desire to be there and rare could be. Productivity at cubicle: -1.

* First job as a doc: moved to San Diego, converted falling-apart cubicle desk in our office (incidentally the server closet, possibly the only reason it had an air conditioner) into a standing desk. Joy. Could work all day. Had a 34" stool that helped on occasion. 3 officemates: productivity: 5. A Navy clinic, "doctor's office" set up during the weekdays I took clinic, productivity: 4 (they seemed to feel doctors were cheaper than medical assistants). Starbucks: 7.

* Oh, during that job, worked at an urgent care on the weekends: sterile "doctor's office" with a desk and computer. 4 exam rooms. Highly routinized workflow seeing 30+ patients in 12 hours. Productivity: 11.

* Currently: professionally designed cubicle set up in an office with one office mate. We face opposite directions, neither face away from the door. Most productive ever. Productivity: 8-9. Starbucks 7. But also moved my Ethan Allen desk into my bedroom and installed a door lock. Home productivity: 4-8.

N=1

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