ODesk vs Elance vs Freelancer vs Guru

Post by mattbarrie » Mon, Sep 09, 2013, 9:09 AM UTC

bambax wrote: post #79

mattbarrie wrote: post #75

Earlier quoted context omitted.

Hi there, I'm the Chief Executive of Freelancer.com. I've never heard of Ghostery, why is it an issue?

It's an issue because I have Ghostery turned on at all times (www.ghostery.com) and when I visit Freelancer.com and click on either "Hire" or "Work", nothing happens -- the site appears to be broken. I have no idea, of course, of how many people use Ghostery and attempt to visit Freelancer.com, but I would guess the freelancer demography is over-represented in the total population of Ghostery users.

Post by SlavD » Mon, Sep 09, 2013, 9:24 AM UTC

mattbarrie wrote: post #81

SlavD wrote: post #76

Freelancer.com is a massive SCAM - IMHO 1. you can only withdraw if you have more than $x in funds - I have had $7 left on the site and can't get it back! 2. their conflict resolution is non-existent or biased - a person clearly didn't deliver what I asked for in my job and they simply refused to help me deal with it 3. after I left honest but negative feedback the freelance worker contacted me and tried to bully me…

Hello Slav In answer to your questions. 1) You can get a refund for any amount in your account. Just contact support. 2) This is incorrect. We have a full dispute resolution team of paralegals. 3-5) Please let me know who this freelancer is by emailing me at matt@freelancer.com. This is a clear violation by them of our Terms of Service. Regards Matt

Post by SlavD » Mon, Sep 09, 2013, 9:29 AM UTC

mattbarrie wrote: post #80

sfjailbird wrote: post #78

Earlier quoted context omitted.

I have noticed that you guys tend to pop up when these thing surface. Perhaps you should dedicate your efforts to better customer service, so you wouldn't see these stories in the first place? As you can see I am far from the only one with a bad experience. Thanks for the offer to look into my case, but I have wasted enough time with it. Keep the 50 dollars. But the price is that I warn everyone that will listen. So,…

We have more customer support agents than any of our competitors- we have over 220 people in our support centre. We also provide support in 10 languages, which no-one else does. If you have a specific issue I will be happy to look into it.

Post by netcan » Mon, Sep 09, 2013, 9:51 AM UTC

sfjailbird wrote: post #78

mattbarrie wrote: post #71

Earlier quoted context omitted.

Hi there, I'm the Chief Executive of Freelancer.com. This is ridiculous. If you have a specific example and can send me your username to matt@freelancer.com, I can get someone to look into your case for you.

I have noticed that you guys tend to pop up when these thing surface. Perhaps you should dedicate your efforts to better customer service, so you wouldn't see these stories in the first place? As you can see I am far from the only one with a bad experience. Thanks for the offer to look into my case, but I have wasted enough time with it. Keep the 50 dollars. But the price is that I warn everyone that will listen. So,…

Post by mtrimpe » Mon, Sep 09, 2013, 10:19 AM UTC

rwhitman wrote: post #49

RafiqM wrote: post #30

This is my experience of oDesk, from someone who has spent 6 figures with them. A few years ago I contracted a developer from the largest agency on oDesk at the time, based in India. This developer had a masters degree, tons of experience, and had a daily rate significantly higher than the average. Things worked out so well that I increased the team to 7 people total from this same company. After about 8 months, the…

Yikes, thats an alarming story. The fact that they were deliberately asking junior developers to impersonate senior developers using the same email addresses etc is a really worrisome practice. I had a situation managing a team for a client a while back where developers suddenly turned awful, and I'm now suspicious this could have been the case. Do you know if this is widespread with other companies?