Related: will iOS 7 let you turn off the auto-update feature?
Warning: Google Authenticator upgrade loses all accounts
81–90 of 176 posts
Re: Warning: Google Authenticator upgrade loses all accounts
#82Earlier quoted context omitted.
You get greeted by a "let's begin" screen, and all your accounts/credentials have magically gone away. This happened to me 5 minutes ago. Edit: tweet with picture: https://twitter.com/jawj/status/375144792126410752
So your account has not gone away, nor has it been deleted, nor has any magic happened; your account is still there safe and sound on Google's servers, it's just that the settings in this one mobile app have been wiped, correct?
Correct. As long as you have a backup method of logging in (one time use password, phone # recovery, etc) you can get back in and register new 2FA.
Re: Warning: Google Authenticator upgrade loses all accounts
#83Related: will iOS 7 let you turn off the auto-update feature?
Thankfully yes it does.
Re: Warning: Google Authenticator upgrade loses all accounts
#84Related: will iOS 7 let you turn off the auto-update feature?
[deleted]
Re: Warning: Google Authenticator upgrade loses all accounts
#85Quick solution for Google 2-step auth (do it QUICK so you don't lose access to your Gmail)
1) Go to this page https://accounts.google.com/b/0/SmsAuthSettings
2) Click "Move to a different phone"
3) Re-setup your Google Authenticator
Note: the 10 printed one-time access codes and all the application-specific passwords will still work after this "reset". But you still need to reset your other accounts that use the Google Authenticator
Re: Warning: Google Authenticator upgrade loses all accounts
#86I cannot fathom why people still rely on Google for their core business needs. At my last place of work I built an SMS system to be used as the second factor in the intranet login. I _could_ have used a 3rd party 2FA, but the most _logical_ reason to have our own system was ... well.. we didn't want to rely on anyone except ourselves. Didn't take me long and the most difficult part was finding enough USB-connected ph…
> didn't want to rely on anyone except ourselves. And the remarkably secure telecom system, of course. Google's style of 2FA is IMO technologically superior in that there is no communication after the initial seed. It also appears to be somewhat standardized -- see others posting about Authy. You could have your own handwritten program running the algorithm if you wanted to be independent. The real screw up on Google…
Well, they do instruct people to print backup codes.
Re: Warning: Google Authenticator upgrade loses all accounts
#87Earlier quoted context omitted.
You add your Google (and potentially other) accounts in the app - then you need to open the app to log in to your account. The app is "forgetting" and no longer displaying the accounts you add, such that you open Authenticator and it's empty. You can no longer log in to your Google account without one of the 10 printed one-time access codes you made when you first set it up.
> You can no longer log in to your Google account without one of the 10 printed one-time access codes you made when you first set it up. * or a backup phone number that's been verified (i.e. send a verification code and confirmed).
Hm, the point of authenticator is to not use the phone, because phjone numbers may be more vulnerable. wasn't there a case of social hacking where the telco forwarded to hacker's phone?
Re: Warning: Google Authenticator upgrade loses all accounts
#88I use Google Authenticator on the 2 AWS accounts I manage. Fortunately, at least on the first, the master account didn't have 2FA on it, so took about 60 seconds to reset it. (remove device, then readd) However, most wouldn't have the master account (the entire purpose of IAM).
I suspect that Google may have an update that restores accounts. I know when I've restored my phone, losing all apps, when I reinstalled an app months later, the settings were still there. Obviously the settings are stored in a file somewhere, so my hope is that this is how Authenticator works, and this buggy release just failed to properly open that file. Of course, not everyone can wait and have to reset like I did.
Re: Warning: Google Authenticator upgrade loses all accounts
#89I actually just switched to Duo Mobile earlier today because of iOS 7 issues with Authenticator; this just cements my decision to switch. Edit: oddly iOS 7 hasn't autoinstalled this yet.
oddly iOS 7 hasn't autoinstalled this yet.
That is odd - it installed several hours ago for me.
Re: Warning: Google Authenticator upgrade loses all accounts
#90When I add sites to Authenticator, I take a screenshot of the QR code and tuck it away in an encrypted document (OneNote for the record, which uses uses AES to encrypt).
Have you tested this? Are the barcodes not time pertinent?
They are not. I've done time many times now. Very handy when switching between phones because you don't have to recreate the tokens every time you switch.
Just be mindful that whenever these screenshots get compromised, you lost all your tokens.