21–30 of 67 posts
It's not like they intentionally "tricked you" into buying something, it was just a bug in a web form. Bugs happen.
Earlier quoted context omitted.
I'm not sure how it is in Finland but here in France it's very difficult to do a chargeback... I tried once for something that was never delivered and my bank blew me off. It's nowhere as easy as in the US. It's not even that that I lost the chargeback, it's that they didn't even let me initiate it.
You'll need to jump through some hoops for that. Here in India, the bank's credit card department head didn't even know about chargebacks, and didn't believe me even after I showed him the Visa Regulations on Visa's website. I had to call customer care over 10 times and talk to the supervisors nearly every time before I found a person who was able to send me the chargeback form. Hell, the bank's local branch didn't b…
Makes me wonder how the world is going to change when BRIC economies get bigger than the current "developed" ones (if ever). Banks and other oligopolies may get away with far lower customer, privacy, heath, etc. protection.
Does seem like an 'honest' bug. I did what the OP did (except I checked the middle option), and when you then look at the source of the page, it includes The 'div' that you had checked earliers has an empty 'CHECKED' attribute, while the third one has the 'checked=""' that firefox apparently picks up.
Agree. The author is jumping to conclusions her. Remind me of this great quote: "Never ascribe to malice that which can adequately be explained by incompetence" - Napoleon Bonaparte
Earlier quoted context omitted.
Agree. The author is jumping to conclusions her. Remind me of this great quote: "Never ascribe to malice that which can adequately be explained by incompetence" - Napoleon Bonaparte
Beat me to the quote. But this is even worse for FC - they are pissing off a customer for $7 by accident, not on purpose.
Fast Company should ensure the product selection doesn't reset to default when the form is submitted and returns an error.
The customer should double-check their order before hitting submit. Like it or not, they had the more expensive product selected when they submitted their order. How are Fast Company supposed to know the product you had selected is not the product you wanted?
Earlier quoted context omitted.
But you're responsible for your bugs, so it's their job to offer easy refunds in that case.
Indeed, but the article doesn't say they refused a refund. The bug seems deeper than just their front end, their back-end is showing the "wrong" (actually right) subscription selected, but their payment provider clearly charged for the wrong one. So I guess they now need to consolidate their payments received (likely via a payment provider) with their own system to see if this or any other orders are inconsistent. Th…
This might be subject to a chargeback. After all, they "sold", and charged, you something without your consent, didn't they?
Both parties are clearly in the wrong here. Fast Company should ensure the product selection doesn't reset to default when the form is submitted and returns an error. The customer should double-check their order before hitting submit. Like it or not, they had the more expensive product selected when they submitted their order. How are Fast Company supposed to know the product you had selected is not the product you w…
It is also a de facto standard in general that sites do not change once set selections when fixing errors in the original form and once you differ from this you're bound to increase burden on your customer support.
Chargeback time. That action on their part might be viewed as fraud.
Both parties are clearly in the wrong here. Fast Company should ensure the product selection doesn't reset to default when the form is submitted and returns an error. The customer should double-check their order before hitting submit. Like it or not, they had the more expensive product selected when they submitted their order. How are Fast Company supposed to know the product you had selected is not the product you w…
Naturally the user is always responsible for the purchase he/she makes. However, if I (OP) make my selections and need to re-enter some information based on their request - I don't think that allows them to change my decisions from what I have chosen earlier, especially if you get an error message similar to "please check your credit card number". It is also a de facto standard in general that sites do not change onc…
That said, it does not appear to be malicious, and ultimately the customer bears some responsibility for submitting their order without checking it.