Process your first $1,000,000 of Bitcoin payments for free with Coinbase • Hacker News Board

Re: Process your first $1,000,000 of Bitcoin payments for free with Coinbase

#21

Post by superuser2 » Tue, Aug 27, 2013, 3:45 AM UTC

christiangenco wrote: post #13

eruditely wrote: post #10

Coinbase is not instant like advertised, it's identity verification system to level 2(the one that is instant) is incorrect and I try it every day but it will not accept that the information I provide to prove my identity is correct, even though it is. So I'm stuck at level 1 for no reason, Coinbase's main thing going with it is that they're the only competitor that seems to have not let the entire operation burn dow…

The exact same thing is happening to me! Every time I try to enter my information it says: > Your ID could not be verified at this time. Insufficient Data for Questions I've emailed, tweeted, and posted to their support center about it with no response over the last week. They need to get that support staff[1] up and running quick. 1. http://blog.coinbase.com/post/58733449732/we-are-looking-to-...

I think they're trying to question you about database entries regarding your life in Experian-type databases. Past addresses, cars you owned, etc. If you never generated that sort of paper trail, the automated verification fails and they just won't do business with you. I too hope they can set up an alternate method soon.

Re: Process your first $1,000,000 of Bitcoin payments for free with Coinbase

#22

Post by downandout » Tue, Aug 27, 2013, 3:48 AM UTC

Coinbase may have venture investment, but their customer service and week-long verification process will make this a nonstarter. If you want to read some of the more entertaining stories about their customer "service" read this thread:

https://bitcointalk.org/index.php?topic=147341.80

One of my favorites:

Well they refunded the BTC. In order to get a response, all I had to do was post on several BTC related forums and chat, contact the founders on Twitter, LinkedIn, and Facebook, and file a complaint with the government.

What a company. Now hopefully I am able to successfully transfer the coins out (doubtful).

Re: Process your first $1,000,000 of Bitcoin payments for free with Coinbase

#23

Post by bbit » Tue, Aug 27, 2013, 3:56 AM UTC

horrible company to interview for :/

Re: Process your first $1,000,000 of Bitcoin payments for free with Coinbase

#24

Post by jcampbell1 » Tue, Aug 27, 2013, 4:01 AM UTC

This is negative marketing. Anyone that does $1M+ a year in online sales doesn't want their payment vendor losing money. What I want are honest FAQs and simple integration options. "Free" is irrelevant. If I can get incremental customers and I hope that means $20,000 more bucks. I don't give a shit about $400 vs. $200 vs. $0. Hell, I pay Apple $6000, and I am only kinda mad.

Re: Process your first $1,000,000 of Bitcoin payments for free with Coinbase

#25

Post by jaggederest » Tue, Aug 27, 2013, 4:03 AM UTC

I wonder how long until the first merchant to take the money and run? Alice buys something from Bob, Bob sends a tracking number for a rock in a box and chuckles his way to the bank.

Or vice versa, of course, Alice buys something, Bob ships it, Alice never pays.

Re: Process your first $1,000,000 of Bitcoin payments for free with Coinbase

#26

Post by carrja99 » Tue, Aug 27, 2013, 4:15 AM UTC

downandout wrote: post #22

Coinbase may have venture investment, but their customer service and week-long verification process will make this a nonstarter. If you want to read some of the more entertaining stories about their customer "service" read this thread: https://bitcointalk.org/index.php?topic=147341.80 One of my favorites: Well they refunded the BTC. In order to get a response, all I had to do was post on several BTC related forums an…

"week long verification process"!? I really have to call B.S. on that one. I setup a coinbase account a few weeks ago and was verified within 3 days.

I can't comment on their customer service as I have yet to need it.

Re: Process your first $1,000,000 of Bitcoin payments for free with Coinbase

#27

Post by [deleted] » Tue, Aug 27, 2013, 4:22 AM UTC

jaggederest wrote: post #25

I wonder how long until the first merchant to take the money and run? Alice buys something from Bob, Bob sends a tracking number for a rock in a box and chuckles his way to the bank. Or vice versa, of course, Alice buys something, Bob ships it, Alice never pays.

[deleted]

Re: Process your first $1,000,000 of Bitcoin payments for free with Coinbase

#28

Post by Osiris » Tue, Aug 27, 2013, 4:24 AM UTC

cperciva wrote: post #19

Why can't coinbase follow Stripe's example of having a "publishable key" for payment forms? If it weren't for the headache of needing to make an API call to create a payment page (or button, or iframe), I would have added Coinbase support to Tarsnap months ago.

Something else that's a bit different is that you have to create an invoice/order number to send along to Coinbase, then mark that invoice as paid later. With Braintree/Stripe, the server makes a call to the service with the amount to charge and it gets back a success or fail which I can then immediately display to the user showing that the purchase went through.

With Coinbase I haven't found a way to have that tightly integrated experience.

Re: Process your first $1,000,000 of Bitcoin payments for free with Coinbase

#29

Post by ComputerGuru » Tue, Aug 27, 2013, 4:41 AM UTC

carrja99 wrote: post #26

downandout wrote: post #22

Coinbase may have venture investment, but their customer service and week-long verification process will make this a nonstarter. If you want to read some of the more entertaining stories about their customer "service" read this thread: https://bitcointalk.org/index.php?topic=147341.80 One of my favorites: Well they refunded the BTC. In order to get a response, all I had to do was post on several BTC related forums an…

"week long verification process"!? I really have to call B.S. on that one. I setup a coinbase account a few weeks ago and was verified within 3 days. I can't comment on their customer service as I have yet to need it.

I hardly think one anecdotal experience of 3 day turnaround is enough to call a second anecdotal claim of 7 days "BS"

For a process that sometimes takes 3 days, I can easily envision someone else having a 7-10 day turnaround. You make it sound like it's an order of magnitude off, but it really isn't.

Re: Process your first $1,000,000 of Bitcoin payments for free with Coinbase

#30

Post by carrja99 » Tue, Aug 27, 2013, 5:24 AM UTC

ComputerGuru wrote: post #29

carrja99 wrote: post #26

Earlier quoted context omitted.

"week long verification process"!? I really have to call B.S. on that one. I setup a coinbase account a few weeks ago and was verified within 3 days. I can't comment on their customer service as I have yet to need it.

I hardly think one anecdotal experience of 3 day turnaround is enough to call a second anecdotal claim of 7 days "BS" For a process that sometimes takes 3 days, I can easily envision someone else having a 7-10 day turnaround. You make it sound like it's an order of magnitude off, but it really isn't.

Ah true. I guess I'm just really used to the 1-3 day turnaround that it seems norma. ;)