Earlier quoted context omitted.
I think both are correct. Ballmer was gloriously good at extracting profits - out of existing, successful product divisions. I believe Ballmer has a firm grasp of the enterprise market, and Microsoft's revenue and profitability numbers reflect this. But new product development, particularly consumer product development, at Microsoft has largely fallen flat in the Ballmer years. WinPhone, Win8, Kin? So while Ballmer h…
"was gloriously good at extracting profits - out of existing, successful product divisions" If you forget that they now have 12 or so divisions with $billion plus in revenue.
But no product lines last forever - even Windows is bleeding market share, and upgrade rates are dropping like a brick. It seems a lot of people are happy with Win7 (or even WinXP) and not moving.
This strikes me as a Blackberry situation - market leader by a mile, but attempts to modernize and develop the Next Big Thing have all failed. They have enormous momentum and can coast for a long time - but what happens after? RIM failed to react to changing markets due to iPhone/Android, and arrogantly threw around their (momentum-based) sales numbers. Then those dried up.