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Skeuocard

kenkeiter.com

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Re: Skeuocard

#181

Post by jasonlotito »

nkurz wrote: post #97
jasonlotito wrote: post #44

So… * Didn't realize I had the name and expiration field to enter as well. I thought it was just show casing the number entry. It wasn't until I came back here to HN to read comments that I realized that there was more to the demo. * Tab order was wrong. * 1Password couldn't fill in the data. * No indicator telling me what credit cards you accept. * CVV was hidden. There were several cases where I'd finished filling…

Jason: Certainly the "standard" form still has some friction and loss. Could some other arrangement have less? And isn't it great that someone else is experimenting to try to find it, so you only have to switch once it's established to actually be better? Adding to Jason's issue list: * Fill out everything including CVV on back, erase everything on front, option to switch to the blank back persists. * Not sure where…

> Certainly the "standard" form still has some friction and loss.

Yes.

> Could some other arrangement have less? And isn't it great that someone else is experimenting to try to find it, so you only have to switch once it's established to actually be better?

Yes. I say as much in a reply to the OP here: https://news.ycombinator.com/item?id=6143898

Re: Skeuocard

#182

Post by jasonlotito »

coldtea wrote: post #70
jasonlotito wrote: post #44

So… * Didn't realize I had the name and expiration field to enter as well. I thought it was just show casing the number entry. It wasn't until I came back here to HN to read comments that I realized that there was more to the demo. * Tab order was wrong. * 1Password couldn't fill in the data. * No indicator telling me what credit cards you accept. * CVV was hidden. There were several cases where I'd finished filling…

> That fancy CC form will NOT sell a single thing. It will however stop people from paying. Citation needed. > It does nothing to convert. Beside the point. Any other credit card form I've seen does nothing to convert either -- and it's not it's job: by the time I'm entering my credit card details, I'm already "converted". Most of the objections are dead simple to fix (tab order, 1password), and address nothing inher…

> Citation needed.

Unfortunately, I've never published anything to any official standard. I can only go by my experience. That experience involves transactions north of $100M.

> Any other credit card form I've seen does nothing to convert either -- and it's not it's job

Perhaps I worded it poorly. However, a CC form's job is to convert a potential customer into a paying customer. Just because you've entered your CC details does not make you a paying customer. You'd be surprised as the number of people who do enter information, and then never actually complete the transaction. It it's a recordable amount.

In the end, a credit card form that creates friction will cost sales. The more friction, the less sales. The amount of problems with this setup will stop sales from going through, even if just the bugs are fixed.

> Most of the objections are dead simple to fix

They aren't objections as much as they are a report of what is wrong. Consider them a list of problems that need to be addressed.

> and address nothing inherently wrong with the core idea.

Correct, the idea is fine, and should be explored. Keep in mind, this isn't the first time I've seen someone use a credit card layout as a form. The CVV on the back is new, but than I'm going to say that's a bad idea the way it's implemented.

Anyways, I already replied to the author of the form, and made it clear I'm not arguing against his attempt. Hell, I applaud him. I just wanted to share my experience because that is what's needed.

Re: Skeuocard

#184

Post by 6cxs2hd6 »

Awesome idea. Beautiful design.

Small bug: Amex cards have 4 digit CCV. Although you do show "XXXX" (4 digits) before I start typing, when I get to that field I can only type "123" (3 digits).

Re: Skeuocard

#186

Post by AUmrysh »

My only suggestion is to use hinting once the card number input is complete to suggest the user then fill out the name and expiration date. Also I think when pressing tab to go to the next input, you should have the order be:

card number -> expiration date -> name

instead of the current order of number, name, date.

It's a really slick implementation, I love the flipping animation, I used an extremely similar animation setup (face front/face back, and a flip property) on a site I built.

Re: Skeuocard

#187

Post by tlrobinson »

EricMuller22 wrote: post #82
jontas wrote: post #73

Earlier quoted context omitted.

> Agreed, I stumbled for a second before realizing I could type a name in the card I didn't realize this until I read your comment.

This was the primary weak point in the implementation. Expecting users to recognize that they can click on the static-looking fields on the card (or relying on them to use tab to move between fields) does not pass the grandma test. It'd be great if you detected when a field had been fully filled out and moved to the next one automatically.

Showing real inputs until the user fills them in may be a nice compromise.

Re: Skeuocard

#190

Post by hnal943 »

EricMuller22 wrote: post #82
jontas wrote: post #73

Earlier quoted context omitted.

> Agreed, I stumbled for a second before realizing I could type a name in the card I didn't realize this until I read your comment.

This was the primary weak point in the implementation. Expecting users to recognize that they can click on the static-looking fields on the card (or relying on them to use tab to move between fields) does not pass the grandma test. It'd be great if you detected when a field had been fully filled out and moved to the next one automatically.

Personally, sites that auto-tab to the next input drive me crazy. It makes it nearly impossible to edit if you make a mistake. Try explaining to grandma why the cursor doesn't stay where she put it!
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