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My iPhone app has mostly very positive and very negative ratings. What to do?

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My iPhone app has mostly very positive and very negative ratings. What to do?

#1
See:

http://itunes.apple.com/WebObjects/MZStore.woa/wa/viewSoftware?id=312424712&mt=8&uo=6

The only comments are positive ones, so it's not clear why some people didn't like this app at all. My guess is that they didn't understand it and/or didn't find it fun. Or maybe they were expecting fancy graphics and sound.

Maybe there's a way to discourage people who are not likely to give this app a high rating from trying it at all?

Re: My iPhone app has mostly very positive and very negative ratings. What to do?

#2
I've also noticed this pattern. My textual reviews are fairly positive, but I have a lot of 1-star reviews. In some cases, people have emailed me and it has become clear that the app simply didn't meet their expectations (in 9/10 cases they didn't seem to have actually read the app description).

Re: My iPhone app has mostly very positive and very negative ratings. What to do?

#3
post #2

I've also noticed this pattern. My textual reviews are fairly positive, but I have a lot of 1-star reviews. In some cases, people have emailed me and it has become clear that the app simply didn't meet their expectations (in 9/10 cases they didn't seem to have actually read the app description).

Is there something I can write at/near the beginning of the description that would discourage people from trying it who probably won't like it?

Re: My iPhone app has mostly very positive and very negative ratings. What to do?

#4
post #3
post #2

I've also noticed this pattern. My textual reviews are fairly positive, but I have a lot of 1-star reviews. In some cases, people have emailed me and it has become clear that the app simply didn't meet their expectations (in 9/10 cases they didn't seem to have actually read the app description).

Is there something I can write at/near the beginning of the description that would discourage people from trying it who probably won't like it?

Does Apple let you (as the developer) reply to reviews with a comment or a sub-review?

Re: My iPhone app has mostly very positive and very negative ratings. What to do?

#5
post #3

Earlier quoted context omitted.

Is there something I can write at/near the beginning of the description that would discourage people from trying it who probably won't like it?

Does Apple let you (as the developer) reply to reviews with a comment or a sub-review?

No.

Re: My iPhone app has mostly very positive and very negative ratings. What to do?

#7
post #3
post #2

I've also noticed this pattern. My textual reviews are fairly positive, but I have a lot of 1-star reviews. In some cases, people have emailed me and it has become clear that the app simply didn't meet their expectations (in 9/10 cases they didn't seem to have actually read the app description).

Is there something I can write at/near the beginning of the description that would discourage people from trying it who probably won't like it?

I looked at it. From the blurb it was not clear to me how it worked. I downloaded and used the tutorial. That made it clear. I would add something like "For you math Wonks!" It isn't the normal iPhone puzzle game. Also you use sort of non obvious gestures maybe find a way to indicate the +- ones on the main screen. I can see the average iPhone puzzle user hitting 1 star when they delete the app.

Re: My iPhone app has mostly very positive and very negative ratings. What to do?

#8
post #7
post #3

Earlier quoted context omitted.

Is there something I can write at/near the beginning of the description that would discourage people from trying it who probably won't like it?

I looked at it. From the blurb it was not clear to me how it worked. I downloaded and used the tutorial. That made it clear. I would add something like "For you math Wonks!" It isn't the normal iPhone puzzle game. Also you use sort of non obvious gestures maybe find a way to indicate the +- ones on the main screen. I can see the average iPhone puzzle user hitting 1 star when they delete the app.

Maybe I should make the tutorial mandatory?

Re: My iPhone app has mostly very positive and very negative ratings. What to do?

#9
post #8
post #7

Earlier quoted context omitted.

I looked at it. From the blurb it was not clear to me how it worked. I downloaded and used the tutorial. That made it clear. I would add something like "For you math Wonks!" It isn't the normal iPhone puzzle game. Also you use sort of non obvious gestures maybe find a way to indicate the +- ones on the main screen. I can see the average iPhone puzzle user hitting 1 star when they delete the app.

Maybe I should make the tutorial mandatory?

Three ideas - a picture on the splash screen that shows swipes and above and below taps and what they do with a continue button that shows up the first few times it runs, maybe with a button also for the tutorial. Two is to put a picture like this at the start of the tutorial. Third idea is to shade the row and column on the first tap with some + and - indicators overlaid (maybe) or a text box at the bottom that indicates to tap again for +_. This may need to have a way to turn it off if the user doesn't like it.

One other thought is to make the "Solve New Puzzle" more visually distinct. It took me a few taps to figure out the screen.

Re: My iPhone app has mostly very positive and very negative ratings. What to do?

#10
post #8
post #7

Earlier quoted context omitted.

I looked at it. From the blurb it was not clear to me how it worked. I downloaded and used the tutorial. That made it clear. I would add something like "For you math Wonks!" It isn't the normal iPhone puzzle game. Also you use sort of non obvious gestures maybe find a way to indicate the +- ones on the main screen. I can see the average iPhone puzzle user hitting 1 star when they delete the app.

Maybe I should make the tutorial mandatory?

One other thought is to use some sort of picture (instead of a fill color) for the tile backgrounds like many of the square puzzles do on the app store.
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