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How Gmail’s New Inbox Is Affecting Open Rates

blog.mailchimp.com

81–90 of 223 posts

Re: How Gmail’s New Inbox Is Affecting Open Rates

#81

Earlier quoted context omitted.

A lot of people think that their special snowflake of a spam is the one that users actually want to see. These people deserve to be tasered in the mouth repeatedly, but sadly that hasn't happened yet.

I don't understand this attitude; every email sent through services like MailChimp contains an explicit and obvious unsubscribe link, and their policies regarding unsolicited email are pretty strict. If you don't want to receive these emails, then unsubscribe - or, better yet, don't subscribe in the first place. This new feature seems excruciatingly pointless anyway. I want all of my emails to arrive into my inbox, w…

It's not the company's place to decide how and whether their email gets segregated from my inbox.

Re: How Gmail’s New Inbox Is Affecting Open Rates

#82
post #61

Earlier quoted context omitted.

Just because it comes from Mailchimp and/or includes an obvious unsubscribe link doesn't mean it's not spam. There are countless sites whose default behaviour goes like this: * require an email address to create an account to use their service * without stating this, automatically assume that they now have permission to send you whatever email they want - admin emails, special offers, partner promotions etc * assume…

If you do this using Mailchimp and have a suspicious high unsubscribe / marked as spam rate your account will be suspended.

How does Mailchimp monitor spam marking rates? Generally, if it's a trade secret.

Re: How Gmail’s New Inbox Is Affecting Open Rates

#83
post #72
post #61

Earlier quoted context omitted.

Just because it comes from Mailchimp and/or includes an obvious unsubscribe link doesn't mean it's not spam. There are countless sites whose default behaviour goes like this: * require an email address to create an account to use their service * without stating this, automatically assume that they now have permission to send you whatever email they want - admin emails, special offers, partner promotions etc * assume…

> Just because it comes from Mailchimp and/or includes an obvious unsubscribe link doesn't mean it's not spam. No, but it's VASTLY more likely not to be (if the unsubscribe link is real and working). > There are countless sites whose default behaviour goes like this: > * require an email address to create an account to use their service > * without stating this, automatically assume that they now have permission to s…

I call unrequested "offers" spam, even if they have a valid unsubscribe link, and even if I gave the company my email address for other purposes.

Re: How Gmail’s New Inbox Is Affecting Open Rates

#84
post #70

Google doesn't get paid for emailed ads. They'd rather you were paying them for ads that masquerade as genuine emails.

But they both are displayed in the promotions tab so how does paying for an ad in the promotions tab that looks like a email solve the problem of a marketing email being displayed in the promotions tab?

Re: How Gmail’s New Inbox Is Affecting Open Rates

#85

Earlier quoted context omitted.

If you do this using Mailchimp and have a suspicious high unsubscribe / marked as spam rate your account will be suspended.

How does Mailchimp monitor spam marking rates? Generally, if it's a trade secret.

Email providers such as Google send a ping to the sender letting them know who is marking their messages as spam.

Re: How Gmail’s New Inbox Is Affecting Open Rates

#86

"I’ve heard a lot of people asking how they can get out of the Promotions tab and into the Primary tab." You should have told them that if they are in the promotions tab then that is probably where they should be. Sending promotional bulk emails and wanting to be in the primary tab is antithesis to what customers want. Being a promotional email in the primary tab I would imagine would be more likely to be marked as s…

I'm seeing transactional mail like signup confirmations and password resets in the promotions tab. There are lots of lists I subscribe to that are "bulk" but not promotional as well. MailChimp has over 3 million users, and zero of them are affiliate marketers. Not all of their users' mail belongs in a promotions tab.

Indeed. To give one example, I run a weekly newsletter with JavaScript tips. That probably shouldn't be categorized as Promotions. Perhaps Social or Forums instead?

Re: How Gmail’s New Inbox Is Affecting Open Rates

#87
Hacker News audience, developers or/and internet workers population in general are very sensitive to commercial newsletters. There are lots of comments that read "commercial newsletters = spam".

But reality is that for many online businesses email is the primary sales channel or a very important one. Lots of commercial newsletters are sent, but they main reason for this is because they work. Plain and simple. Lots of "normal" people (not too tech savy that will never hear about Hacker News in their whole lives) use commercial email as on their primary ways of ecommerce browsing. Just as setting up a beatiful and atractive front shop one hundred years ago made a difference in your bottom line, email is an element of crucial importance. Furthermore, lots of ecommerce companies have invested tons of money in developing this channel. Hey, maybe your salary is paid by one of this ecommerce giants! So three things:

1) Commercial email works. Many people don't bother receiving lots of commercial email. In fact, they love it. Google knows this, so:

2) one of the main reasons for Google making this change is to create an effective channel to deliver their own ad impressions in the format that people loves and use. But,

3) in doing so they may be invading a space in which lots of companies have invested a lot (and those same companies surely have already invested in other Google products).

Its a similar pattern with SERPs: you invested in SEO but now the first page is only made up of Google products or paid positions.

Re: How Gmail’s New Inbox Is Affecting Open Rates

#88
post #72
post #61

Earlier quoted context omitted.

Just because it comes from Mailchimp and/or includes an obvious unsubscribe link doesn't mean it's not spam. There are countless sites whose default behaviour goes like this: * require an email address to create an account to use their service * without stating this, automatically assume that they now have permission to send you whatever email they want - admin emails, special offers, partner promotions etc * assume…

> Just because it comes from Mailchimp and/or includes an obvious unsubscribe link doesn't mean it's not spam. No, but it's VASTLY more likely not to be (if the unsubscribe link is real and working). > There are countless sites whose default behaviour goes like this: > * require an email address to create an account to use their service > * without stating this, automatically assume that they now have permission to s…

> If you really want to not be contacted for a promotion from a company, put your money where your mouth is and choose services where their business plan doesn't require pestering you to use them more.

Why should I have to? Promotional mail is not like banner ads that a site may be depending on for most of its revenue (and many people are comfortable filtering those out despite that); it's just an annoying extra, which can always be opted out of with a few clicks anyway. But if I don't want to do that for whatever reason - perhaps I do want to receive the mail but not clutter up my regular inbox with it, perhaps I'm just lazy - as a user, I am perfectly within my rights to automatically classify it into its own section.

Re: How Gmail’s New Inbox Is Affecting Open Rates

#89

Earlier quoted context omitted.

"Subscribing in the first place" almost always consists of forgetting to uncheck the "default opt-in" -- also known as opt-out, to normal people. There are also services (including Google) who unilaterally change your preferences from opted-out to opted-in. Personally, I consider any promotional mail that was not double-opted-in (that is I had to take some affirmative action to receive a confirmation link, and then I…

>"Subscribing in the first place" almost always consists of forgetting to uncheck the "default opt-in" Citation needed. Mail Chimp strongly recommends double-opt in, I think it's the default. I very much doubt its "almost always" single opt-in.

You are right. In Mailchimp you actually can't even disable double opt-in.

Re: How Gmail’s New Inbox Is Affecting Open Rates

#90
post #52

"For marketers who are trying to establish a personal relationship with their customers..." Isn't that kind of an oxymoron? How can the relationship be "personal" when one side of it (the marketer's side) is really just algorithmically-generated (and by that I do not necessarily mean "computer-generated") and the conversation is one-way?

These algorithms really do stand out when I order stuff for friends and relatives who aren't computer literate, which means I get all their marketing emails. The accounts that order infrequently are showered with discount codes and special offers, whereas the regular purchasers get nothing.
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