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Do Things that Don't Scale

paulgraham.com

131–140 of 223 posts

Re: Do Things that Don't Scale

#131

It's still easy to mess up this process though, at least, that's how I feel about RepairPal. I got an e-mail from my credit union suggesting them, and it was perfect timing cause I had just bought a used car that needed some repairs. So, I signed up, put in the info, and...nothing. No response whatsoever. But then, their marketing team sent me a semi-personalized e-mail requesting feedback. Awesome, so I wrote about…

I am curious - what were you trying to get done through RepairPal? I was under the impression that they just provide repair estimate and shop listings...

Re: Do Things that Don't Scale

#132
One more important thing to understand about Jobs "miracle" is that he was allowed to do what he was obsessed with. No idiotic "manager" or board member intervene with ideas of "cutting costs" on packaging or materials or any other fast-food technologies to reduce the product to the mix of cheapest and crapest ingredients imaginable. No idiots insisted that it is much more "effective" to just add a "theme" to and old code, to make it look like touch-capable (hi Symbian, WinCE) etc. No one said that re-implementing from scratch, because everything else is crap is costly and time-consuming, and so on.

There are lots of people with good taste, sense of style and quality (read Pirsig's book) and enough self-discipline to follow do what one is preaching, but it is an extreme rare situation when such people have enough influence to make things their own way.

I guess a half of YC business is about trying to spot an employ such obsessed individuals, no matter what exactly they want to accomplish. Early funding of even one of such guys worth waiting and funding hundreds of mediocre, especially if one has connections to channel or sell them off.)

Igor Sysoev was obsessed with efficiency (in that time c10k problem was actual), so src/core and src/os/unix should be taught in colleges (btw, the module system is already an over-engineered mess).

There are many other examples, but the big idea is simple - spot the right people, all that numerous micro-optimizations, while valuable, are superficial.

Re: Do Things that Don't Scale

#133
I find it fascinating that, with YC and HN, PG has essentially created a "business school for hackers" that is free, open to anyone, and makes it faster and easier for any hacker to gain a solid understanding of business and marketing principles.

And yet on the flip side, I see no one in the MBA/business world who is effectively doing the opposite i.e. creating a forum and/or institution in the mold of YC/HN for "business guys" to develop a fundamental understanding of (and respect for) technical leadership and software engineering concepts. I wonder why... Is it because it's more difficult, or more because business people just don't care and never will?

People often say that YC changed the VC industry, but in a way I think the YC and HN models together are slowly but surely disrupting the "business education industry" as well.

Thoughts?

Re: Do Things that Don't Scale

#134
I had an odd way to follow this advice. I am learning to code and in 4 months I went from no knowledge at all to learning basic CSS/Html to basic C# to basic MVC to be able to launch and start selling a useful enough SaaS to acquire a few paying customers. I am just not a good enough developer to automate everything, I can't even code properly without Visual Studio helping me.

I am not dangerous, but I now know enough to be useful. I am trying to make my customers happy. The first feature I added after launch was something my first paying customer asked.

My product helps senior citizens to control their medications (what, when and how many pills they must take, which days, and alert when they need to buy more pills). I will start to put handouts on drugstores. Better than hoping elderly internet users know their way through google ads.

I spent 3 hours watching the first prospect to ever use my product taking a look at it for the first time (that would be my father). I left with literally 50 notes of what I should do immediately and some more thoughts of future features.

I am not a hacker, but I guess this helped me thinking more about what people want, because there was not much I could do from my own ideas and knowledge.

Re: Do Things that Don't Scale

#135

I find it fascinating that, with YC and HN, PG has essentially created a "business school for hackers" that is free, open to anyone, and makes it faster and easier for any hacker to gain a solid understanding of business and marketing principles. And yet on the flip side, I see no one in the MBA/business world who is effectively doing the opposite i.e. creating a forum and/or institution in the mold of YC/HN for "bus…

My experience is that many product managers (who often are originally software engineers / in technical roles) end up in MBA programs

Re: Do Things that Don't Scale

#136
post #134

I had an odd way to follow this advice. I am learning to code and in 4 months I went from no knowledge at all to learning basic CSS/Html to basic C# to basic MVC to be able to launch and start selling a useful enough SaaS to acquire a few paying customers. I am just not a good enough developer to automate everything, I can't even code properly without Visual Studio helping me. I am not dangerous, but I now know enoug…

Speaking from personal experience, it's easier to pick up the traits of customer development/leadership/design with an engineering background. On the contrary, I've seen some of the smartest non engineer MBAs give up on programming. Not sure why.

Re: Do Things that Don't Scale

#137
Totally agree.

It's been discussed on HN before, but here's another concrete example of this sort of thinking: killing the no-reply address. IMHO, there is no reason your startup should use no-reply for any emails, ever. Yes, it's a hassle to sort through all the out of office replies, but it's worth it.

Even if you tell people not to, they will reply to your newsletter or order confirmation or forgotten password message. And -- better yet -- they're often complaints! I like reading complaints. It's easy to find people to tell you you're doing great; I want to hear more about how we can improve. At my startup we make a point to reply to just about every message someone sends us (customer or not), but that's especially true of complaints. More than once I've gotten back replies like, "Wow I didn't expect anyone to read [my rant about how the site doesn't work on an Android 1.6 tablet]. Thanks for getting back to me!"

Re: Do Things that Don't Scale

#138
post #134

I had an odd way to follow this advice. I am learning to code and in 4 months I went from no knowledge at all to learning basic CSS/Html to basic C# to basic MVC to be able to launch and start selling a useful enough SaaS to acquire a few paying customers. I am just not a good enough developer to automate everything, I can't even code properly without Visual Studio helping me. I am not dangerous, but I now know enoug…

Speaking from personal experience, it's easier to pick up the traits of customer development/leadership/design with an engineering background. On the contrary, I've seen some of the smartest non engineer MBAs give up on programming. Not sure why.

I am not particularly smart, nor a MBA, or a McKinsey. I am learning to code to be useful, to build something useful, not build something great.

I would say that smart MBA try to learn to code to build something great, the next Dropbox, something that match their ambitions. When patio11 is your reference, not Bill Gates, or Zuckerberg, it is easier to keep your motivation. (Please, don't read this as me saying patio11 is not a great engineer, i couldnt know, just to illustrate the difference of ambition)

Re: Do Things that Don't Scale

#140
post #76
post #71

Earlier quoted context omitted.

Both links say LSAT everywhere but I could not find any mention of what the acronym means! I had to check Wikipedia.

Oh yeah. Everyone in the target market knows what it is, otherwise it's pretty obscure. It's a logic test required for admission to law school in North America, highly competitive.

Most Americans with college degrees have heard of it, even if we never go near law school. Same for the GMAT and MCAT.
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