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Zynga Mistake Puts Random Stranger In Customer Support Role

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Re: Zynga Mistake Puts Random Stranger In Customer Support Role

#41

Post by auctiontheory »

eterm wrote: post #10

What an asshole. I mean, really, people contact him asking for help and instead of setting up an email rule of "Sorry, this isn't Zynga" he knowingly messes people around. It'd be one thing to mess with Zynga but people who've just emailed for help? That breaks "Dont' be a dick". I was expecting an awesome story about how he looked into the game and took on their role and actually helped people but instead we have so…

First of all, they are playing Zynga games. It's not exactly a mission-critical application.

Secondly, do you really think that each of us has a responsibility to put unpaid time and energy into providing TLC for every misdirected email we receive?

Re: Zynga Mistake Puts Random Stranger In Customer Support Role

#43

Post by acangiano »

jon_black wrote: post #34

What's a random stranger anyway? I'd imagine that all strangers are random, right? By definition, you have no acquaintance with them, so you can't predict them. Anyway, I thought it was an oxymoron. Maybe I'm just being random ;)

By following your own logic, it wouldn't be an oxymoron. It would be a pleonasm.

Re: Zynga Mistake Puts Random Stranger In Customer Support Role

#44

Post by smtddr »

eterm wrote: post #10

What an asshole. I mean, really, people contact him asking for help and instead of setting up an email rule of "Sorry, this isn't Zynga" he knowingly messes people around. It'd be one thing to mess with Zynga but people who've just emailed for help? That breaks "Dont' be a dick". I was expecting an awesome story about how he looked into the game and took on their role and actually helped people but instead we have so…

He said he tried to get it corrected. There was a time when I was in $BIG_CORP where I kept getting added to the distribution-list of some upper-management email. I kept telling them I wasn't suppose to be on it, but the emails kept coming in. Eventually, I started replying to the emails telling them to make corrections in the Excel-spreadsheet attachments and started rescheduling meetings. They quickly removed me from the email-list.

Re: Zynga Mistake Puts Random Stranger In Customer Support Role

#45

Post by tokipin »

TallGuyShort wrote: post #31
Svip wrote: post #19

Earlier quoted context omitted.

The strangest thing is that the only email, specifically accusing Tony Hawks of abusing his name's similarity to Tony Hawk is in Dutch. Likely, however, Mr Hawks has received numerous complaints about it in English and chose to ignore those, but kept the one in Dutch as he did not understand it (or did not care what it said).

It's not the he didn't understand or didn't care what he said. It's that he had a funny response. It's his own name, for Heaven's sake. And the people writing to him are clearly not doing their own due diligence either.

yea but like, maybe he could just change his name to Tony Falcons? a mafia gangster would be proud to have that name

Re: Zynga Mistake Puts Random Stranger In Customer Support Role

#46

Post by tokipin »

speeder wrote: post #32
codesuela wrote: post #20

Earlier quoted context omitted.

random punctuation along with missing words (probably caused by autocorrect) makes your post extremely unreadable hence the downvotes

Too bad I cannot edit it again now that I am on a computer :( (I typed it on a phone)

this is not excuse. i write like an idiot that never graduated grade school regardless of whether i'm pecking on a phone or on a keyboard. much to learn you still have

Re: Zynga Mistake Puts Random Stranger In Customer Support Role

#47

Post by dotmanish »

shabble wrote: post #40
goatforce5 wrote: post #21

I've owned a domain for 10+ years that's spelled correctly and is kinda neat and i'll do something with it some day. A few years back a start up got some funding, tried to buy my domain several times, and ended up going with a variation of the domain, but minus a vowel. eg, if i owned flicker.com, they ended up with flickr.com (it's neither of those domains, BTW). I semi-regularly get support emails for them. If i'm…

I wonder if you could train a spam classifier to identify & autorespond (or to randomly just drop/bounce/"help"[1] if you want to automate your current workflow :) ) these messages? Maybe even a simple regex for .tld would work. Probably want to have it after a whitelist-known-contacts step to avoid upside-down-ternetting[2] your friends though. [1] http://pages.cs.wisc.edu/~ballard/bofh/bofhserver.pl [2] http://www.…

"Maybe even a simple regex for .tld would work."

It won't. They are mailing to hisdomain.tld ; probably support@hisdomain.tld

Re: Zynga Mistake Puts Random Stranger In Customer Support Role

#48

Post by shabble »

dotmanish wrote: post #47
shabble wrote: post #40

Earlier quoted context omitted.

I wonder if you could train a spam classifier to identify & autorespond (or to randomly just drop/bounce/"help"[1] if you want to automate your current workflow :) ) these messages? Maybe even a simple regex for .tld would work. Probably want to have it after a whitelist-known-contacts step to avoid upside-down-ternetting[2] your friends though. [1] http://pages.cs.wisc.edu/~ballard/bofh/bofhserver.pl [2] http://www.…

" Maybe even a simple regex for .tld would work. " It won't. They are mailing to hisdomain.tld ; probably support@hisdomain.tld

I meant in the body of the message

"I can't log in to my stupid $theirdomain/$theirservice account!"

Re: Zynga Mistake Puts Random Stranger In Customer Support Role

#49

Post by calebegg »

DanBC wrote: post #9

See also the English comedian Tony Hawks and the US skateboarder Tony Hawk. ( http://www.tony-hawks.com/skateboarding.php ) ( http://tonyhawk.com/ )

Also, Opera (the browser) and Oprah (the TV personality):

http://my.opera.com/chooseopera/blog/2011/05/25/oprah-winfre...

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