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Zynga Mistake Puts Random Stranger In Customer Support Role

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Re: Zynga Mistake Puts Random Stranger In Customer Support Role

#11

Post by bru »

eterm wrote: post #10

What an asshole. I mean, really, people contact him asking for help and instead of setting up an email rule of "Sorry, this isn't Zynga" he knowingly messes people around. It'd be one thing to mess with Zynga but people who've just emailed for help? That breaks "Dont' be a dick". I was expecting an awesome story about how he looked into the game and took on their role and actually helped people but instead we have so…

Excuse me? It is stated that he did the right thing first:

> When Zynga didn't reply to his messages pointing out the error, he started doing their job for them.

He then decided to play along, and that it his right. He did not say "delete system32" or such things. The asshole here is Zynga more than Eric I'd say.

Re: Zynga Mistake Puts Random Stranger In Customer Support Role

#12

Post by acoleman616 »

eterm wrote: post #10

What an asshole. I mean, really, people contact him asking for help and instead of setting up an email rule of "Sorry, this isn't Zynga" he knowingly messes people around. It'd be one thing to mess with Zynga but people who've just emailed for help? That breaks "Dont' be a dick". I was expecting an awesome story about how he looked into the game and took on their role and actually helped people but instead we have so…

Yes, I'm sure most of the people receiving these responses were really "messed around"... They have bigger problems if they were actually taking his "advice".

Re: Zynga Mistake Puts Random Stranger In Customer Support Role

#13

Post by photorized »

eterm wrote: post #10

What an asshole. I mean, really, people contact him asking for help and instead of setting up an email rule of "Sorry, this isn't Zynga" he knowingly messes people around. It'd be one thing to mess with Zynga but people who've just emailed for help? That breaks "Dont' be a dick". I was expecting an awesome story about how he looked into the game and took on their role and actually helped people but instead we have so…

That was my reaction too. I am surprised many people here feel otherwise.

Re: Zynga Mistake Puts Random Stranger In Customer Support Role

#14

Post by cinbun8 »

Misleading those users was unnecessary. From the user's perspective they are stuck between Zynga and Eric who decided to have some fun with them.

I wonder how much time he had on his hands to toy around with feedback emails everyday. Would an email filter with an automatic response not have sufficed ?

Re: Zynga Mistake Puts Random Stranger In Customer Support Role

#15

Post by srikrishnan »

eterm wrote: post #10

What an asshole. I mean, really, people contact him asking for help and instead of setting up an email rule of "Sorry, this isn't Zynga" he knowingly messes people around. It'd be one thing to mess with Zynga but people who've just emailed for help? That breaks "Dont' be a dick". I was expecting an awesome story about how he looked into the game and took on their role and actually helped people but instead we have so…

You can look at it as punishment for playing those mindless Zynga games :P

Re: Zynga Mistake Puts Random Stranger In Customer Support Role

#16

Post by vanwilder77 »

eterm wrote: post #10

What an asshole. I mean, really, people contact him asking for help and instead of setting up an email rule of "Sorry, this isn't Zynga" he knowingly messes people around. It'd be one thing to mess with Zynga but people who've just emailed for help? That breaks "Dont' be a dick". I was expecting an awesome story about how he looked into the game and took on their role and actually helped people but instead we have so…

I would expect Zynga kindly apologizing, for their screw up, to their customers. Eric did do the wrong thing, by making fun of the customers here.

But isint it a huge mistake that you wont expect from some BIG BRAND like Zynga to do? They surely disappointed their users.

Re: Zynga Mistake Puts Random Stranger In Customer Support Role

#17

Post by scrabble »

eterm wrote: post #10

What an asshole. I mean, really, people contact him asking for help and instead of setting up an email rule of "Sorry, this isn't Zynga" he knowingly messes people around. It'd be one thing to mess with Zynga but people who've just emailed for help? That breaks "Dont' be a dick". I was expecting an awesome story about how he looked into the game and took on their role and actually helped people but instead we have so…

If he actually took on the role of customer support, Zynga never would have updated the email address. They would have accepted the free customer support rep and it would have continued.

Re: Zynga Mistake Puts Random Stranger In Customer Support Role

#18

Post by agilebyte »

cinbun8 wrote: post #14

Misleading those users was unnecessary. From the user's perspective they are stuck between Zynga and Eric who decided to have some fun with them. I wonder how much time he had on his hands to toy around with feedback emails everyday. Would an email filter with an automatic response not have sufficed ?

It (hopefully) made Zynga think, now they are going to be more careful.

Re: Zynga Mistake Puts Random Stranger In Customer Support Role

#19

Post by Svip »

DanBC wrote: post #9

See also the English comedian Tony Hawks and the US skateboarder Tony Hawk. ( http://www.tony-hawks.com/skateboarding.php ) ( http://tonyhawk.com/ )

The strangest thing is that the only email, specifically accusing Tony Hawks of abusing his name's similarity to Tony Hawk is in Dutch. Likely, however, Mr Hawks has received numerous complaints about it in English and chose to ignore those, but kept the one in Dutch as he did not understand it (or did not care what it said).

Re: Zynga Mistake Puts Random Stranger In Customer Support Role

#20

Post by codesuela »

speeder wrote: post #3

Troll.programmer? Placeholder forgotten there? How.the guy email.ended there in first place? EDIT: whooo! I write a question, downvote-fest!!! For context, I was the first comment, and I was genuinely curious. But thanks for the downvotes and no reply.

random punctuation along with missing words (probably caused by autocorrect) makes your post extremely unreadable hence the downvotes
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