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Open-plan offices make employees less productive, less happy, and more sick

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Re: Open-plan offices make employees less productive, less happy, and more sick

#41
post #31

Earlier quoted context omitted.

I hate to sound like I'm trivializing your disorder, but have you tried a good pair of closed-ear headphones? I sit in a room of 40 or 50 chatty computer folks, and everything is silent when I put on my Sennheiser headphones. It lets be effectively choose whether or not I want to be distracted by sound, which I do sometimes (hearing conversations I want to be a part of it quite important to me).

http://www.amazon.com/Shure-SE210-Sound-Isolating-Earphone/d... Those effectively eliminate auditory ADD in an open environment. Nothing has been more effective than these for me.

I have a pair of Bose Quiet Comfort 15's, supposedly one of the best noise canceling headphones you can buy. While it eliminates alot of the noise, noise still gets in.

Re: Open-plan offices make employees less productive, less happy, and more sick

#42

Earlier quoted context omitted.

Let's be honest. If we wanted engineers to be most productive, we would give them quiet, private spaces to work. But that is expensive so we put them in open plan arrangements that cost less and pretend that the main reason it's done is higher productivity.

As someone who is regularly exposed to these types of decisions, I don't think cost is the reason. Everyone recognizes that engineers are more expensive than office space. Private offices result in engineers getting more done but working on the wrong things, or solving problems in slightly the wrong way. The goal is to expose developers to the organization more so they have a stronger sense of what users/customers va…

I've been places that claim exactly that. But if that were really true, then a much more effective way to do that would be to include engineers in the design meetings, the customer feedback sessions, and strategy discussions. In most open plans I've seen, the engineers sit together. That doesn't sound like exposing them to the rest of the business.

But I think we're probably in violent agreement here. I like team rooms. Small team including product people, engineers, qa, even support and sales sometimes, in one enclosed space. Much less random noise, and a more focused vibe. Either that or 100% remote with a single shared team chat room.

Re: Open-plan offices make employees less productive, less happy, and more sick

#43
I've worked in every possible configuration, and I've watched teams work in every possible configuration.

I don't like open-plan, but it tentatively appears to be most effective for organizations as a whole. Some initial conclusions:

- We'd be wise to distinguish what we'd all like to have as an office from what actually functions best in a larger system. It is erroneous to think that simply because you like something means it's always the best policy for everybody. Sometimes local non-optimizations need to be made to optimize the system as a whole.

- Open-plan environments are nowhere near being a determining factor in team performance, but they can be an important add-on. So sure, if your company is too cheap for offices, treat teams like slaves, and just wants to cram as many people possible into the smallest space? Then that's going to suck. But that's going to suck anyway. I'd just be really careful about confusing "stuff I think is cool" from "stuff that works the best for everybody concerned" I'd also be careful about over-generalizing. A big hunk of this is team, project, company, technology, and building specific.

- As long as you're adapting, you could end up with any kind of office space. But just as an informed guess, co-located open plan is where I'd start, then adapt from there.

- The worse thing you can do is start with a pre-conceived notion of what works and didn't and then try to force reality to conform to it.

Re: Open-plan offices make employees less productive, less happy, and more sick

#44
In the span of 4 years, I went from a cube farm, to an office, to taking almost a year off and being by myself at home, to an entirely open-plan. It took a couple of weeks to get used to but I really like the open-plan. I enjoyed being by myself at home alone tremendously and didn't miss the social interaction at all, since I IM with most of my friends anyway, but I have to say I do like the open-plan now. My team is very social, I very much like everyone on the team, and I get to interact with my teammates a lot more, and if I need some solitude I can move to a smaller room (we're all laptop-based).

We do respect each other's space though, so most times it gets as quiet as a library, and even though my teammate is just on the other side of the table from me, he will IM me instead of just looking past the monitor and talk to me. It's usually quiet, but closer to lunch or near the end of the day, we play StarCraft 2, start chattering a bit more, and it's generally a bit looser.

For the most part, we don't work remotely, but the VP of Engineering insists that if one of us is even possibly sick, to stay at home and not infect others.

It's definitely a different set of "rules", but I really do enjoy it.

Re: Open-plan offices make employees less productive, less happy, and more sick

#45

I can definitely see how this could make people more sick, though I work in an open office and I rarely get sick, could be genetics or it could be that I eat food grown locally, work out and run every day and generally have alot of fun outside of work. The human body NEEDS to get sick to build anti-bodies - without these then you will get sick more often. The American way of "Take antibiotics or medicine as soon as y…

Curious, do you get much sun? Vitamin D definciency commonly results in sickly people too.

You don't need much. National Institutes of Health recommends 5-30 minutes of daytime exposure, twice a week. [1]

http://ods.od.nih.gov/factsheets/VitaminD-HealthProfessional...

Re: Open-plan offices make employees less productive, less happy, and more sick

#46

I've always felt that space preference varies by person and task. Given that nearly all knowledge can or do use laptops, it seems curious everyone has an assigned daily seat.

I work in an open-plan office where all developers have laptops. We're free to code anywhere in the office, but at our desks we have the benefit of an additional two monitors. Some people prefer to be closer to their team because they like discussing things in person; others prefer IRC/Gmail chat. Use of the assigned space boils down to personal preference for us.

The major benefit of a designated home base, though, is that people who need to deliver papers or other physical goods to you don't have to hunt you down through the entire office.

Re: Open-plan offices make employees less productive, less happy, and more sick

#47

Anyone who has worked in enough office environments for a while will recognize that the "best" environment is a flexible one. Sometimes it's working in the open, sometimes a quiet office with the door closed, sometimes at home or a coffee shop. When I took a mgmt role as VP/Engnring at a firm a few years ago, the first thing I did was assess and address morale, which was not good. One of the obvious things was that t…

Ultimately, in my experience, it always seems to come down to "how do we keep the non-technical people from meddling with the engineers?" This is as much about org structure as it is office layout

Re: Open-plan offices make employees less productive, less happy, and more sick

#48
I'm wondering why people even considered that kind of office layout.

Didn't anyone of them read the famous books of Tom DeMarco, such as "Peopleware"? Decades ago, DeMarco argued (IMHO very convincingly) for closed rooms to cut distractions - at least for thought workers. DeMarco even concluded that telephones are bad, especially if in the company's culture it's not socially accepted that people are free to ignore a phone call.

Re: Open-plan offices make employees less productive, less happy, and more sick

#49
Agreed. I find it very odd that software engineers make $100k+ yet aren't even given an office or private work space.

The cost is not the reason because open floor plan offices in downtown SF aren't exactly "cheaper" than renting in an already established office suite. The reason is the insecurities of management, combined with the fashion/groupthink aspect of silicon valley startup CEOs (herp derp, facebook does it! Startup X does it! It's the thing to do!)

Re: Open-plan offices make employees less productive, less happy, and more sick

#50
While I don't prefer open office plans, I think it needs to be emphasized that not all open office plans are equal.

There are compartmentalized open plans, where a specific team or division is grouped together in close proximity, and then you have some form of the "kitchen sink", where any number of teams (if not the whole company) is just thrown into a room.

The latter is extremely unpleasant, IMHO. Being constantly disrupted by the loud side chatter that inevitably comes out of another group (e.g. marketing, finance, sales, etc.) is infinitely more distracting than ancillary chatter that is relevant to a specific team / department. In addition, obviously, the more open a plan is the more physical distractions are present which doesn't help matters either.

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