Live data from Hacker News

Steve Jobs emails that show how to win a negotiation

qz.com

11–20 of 176 posts

Re: Steve Jobs emails that show how to win a negotiation

#11
It's impressive how dramatically wrong Steve Jobs was about the iPad when it came to the ebooks market. He missed by a mile in understanding exactly how customers wanted to consume ebooks.

So here we are, Apple has sold a bazillion iPads, and yet Amazon dominates ebooks. And there's absolutely no threat on the horizon coming from Apple in the ebooks market.

Re: Steve Jobs emails that show how to win a negotiation

#12
HC was already at a disadvantage since their rivals were already signed with Apple. I liked how Jobs positioned himself as if he were Amazon and compared the short-term long-term advantages for HC. I think that insight was really the big part of the negotiation.

On the softer side of things, the language choice really shows the positions of power, the yielding tone of HC, contrasted with the very unyielding Apple position.

Re: Steve Jobs emails that show how to win a negotiation

#13

This was fascinating. Perhaps what's most interesting is how real Jobs seems. I mean, these emails read like some of the ones that I've sent in negotiations. With all the hoopla around him, it's easy to forget sometimes that Jobs was just a normal guy.

If you enjoy that kind of thing, you will love the email conversations in the federal lawsuit on no poaching agreements:

http://www.theverge.com/2013/1/23/3906374/email-exhibits-in-...

(sorry, couldn't find original documents)

Re: Steve Jobs emails that show how to win a negotiation

#14
post #6
post #2

A little OT from the actual content, but I have to say, this is an excellent example of web storytelling format, much more illuminating than the usual journalistic method of "here's some selective quotes, if you want more, here's a dump of emails for you to read in Acrobat Reader." And just as importantly, it's simple to implement: blockquotes, image tags, and subheads

Agree. Although I think the titles are prejudicial "Jobs goes in for the kill" in terms of telling someone the conclusion they should be drawing like the Elton John song Candle in the Wind "all the press had to say is that Marilyn was found in the nude". The paragraph commentary of course is a version of this as well (color) but I don't see it as bad since there are more words there.

(I'm the author.) That's a totally fair point about the subject headings, Larry. They're intended to make the emails more accessible and scannable, but of course they oversimplify things. On the other hand, these emails are ultimately more about being Steve Jobs than winning a negotiation.

And thanks, Dan. Much love to DocumentCloud for making the OCR of those PDFs super easy.

Re: Steve Jobs emails that show how to win a negotiation

#15
I really liked this part:

>Throw in with Apple and see if we can all make a go of this to create a real mainstream ebooks market at $12.99 and $14.99.

Basically Jobs is saying "Hey, we can be in this together. Let's just give it a try." - which is rather humanizing in a way, and masks the negotiation as a soft sell.

Re: Steve Jobs emails that show how to win a negotiation

#16
Do publishers and authors not looks at statistics? I'm sorry but ebooks aren't even close to the same value as print books. I have an idea of the production costs involved. Not to mention that with ebooks you're saving trees and reaching larger audiences. If the mobile app market shows us anything it's that micro-transactions are the way to go. Either sell your books for That or an unlimited book (library) subscription fee. Like job says piracy is going to occur if you don't make content accessible, and in the country I reside in (Canada), it's largely inaccessible.

Re: Steve Jobs emails that show how to win a negotiation

#18
post #7

My two big takeaways from this are: 1. Amazon sells every Kindle ebook at a loss of $3 -- they pay $13 wholesale and sell it for $9.99. I thought this was a typo, but then Jobs repeated the figure (though he said $12.50). It was my impression that Amazon also sells the Kindle itself at near-cost, so does that mean that Amazon's entire ebook business has been running at a loss the whole time? 2. Jobs certainly did win…

1) No, because Amazon does not always pay $13 wholesale, and they do not always sell for $9.99. There has never been a segment wide set figure on either.

Re: Steve Jobs emails that show how to win a negotiation

#19
post #7

My two big takeaways from this are: 1. Amazon sells every Kindle ebook at a loss of $3 -- they pay $13 wholesale and sell it for $9.99. I thought this was a typo, but then Jobs repeated the figure (though he said $12.50). It was my impression that Amazon also sells the Kindle itself at near-cost, so does that mean that Amazon's entire ebook business has been running at a loss the whole time? 2. Jobs certainly did win…

Amazon never sold every Kindle book for $9.99; many were sold for higher. The DOJ reported after their investigation that they found Amazon was making a profit.

Re: Steve Jobs emails that show how to win a negotiation

#20
post #7

My two big takeaways from this are: 1. Amazon sells every Kindle ebook at a loss of $3 -- they pay $13 wholesale and sell it for $9.99. I thought this was a typo, but then Jobs repeated the figure (though he said $12.50). It was my impression that Amazon also sells the Kindle itself at near-cost, so does that mean that Amazon's entire ebook business has been running at a loss the whole time? 2. Jobs certainly did win…

>> "Amazon's share of the ebook market in the US is 65%, with Barnes and Noble (who also charge $9.99 for most books) another 25%. iBooks has the remaining 10%"

That's in the US. Worldwide Apple is estimated to have around 24%. Not great but not too bad either.

Post reply on HN