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Google’s Greatest Strength May Be the Luxury of Failure

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Re: Google’s Greatest Strength May Be the Luxury of Failure

#11

Earlier quoted context omitted.

No, but that's a good idea. Thanks for that. I have an important job to do, which is to try to save Google (although I will probably fail) from the people who are trying to destroy it. Even though I left that place and will almost certainly never go back, it's too important a company to let it fall to ashes.

You can't iterate on products without launching them. Startup culture in Silicon Valley is all about failing fast. The heart of science is running experiments, and if Google can't run experiments or pilots, it will fail to the innovators dilemma. Our democracy is similarly unable to run experiments to test out policy, which was another thing Larry talked about, as a result, we argue over the effects of policy without…

Yes, but michaelochurch was talking about something else.

Re: Google’s Greatest Strength May Be the Luxury of Failure

#13
post #11

Earlier quoted context omitted.

You can't iterate on products without launching them. Startup culture in Silicon Valley is all about failing fast. The heart of science is running experiments, and if Google can't run experiments or pilots, it will fail to the innovators dilemma. Our democracy is similarly unable to run experiments to test out policy, which was another thing Larry talked about, as a result, we argue over the effects of policy without…

Yes, but michaelochurch was talking about something else.

Many of the Google products you see today were 20% projects. Google had no idea GMail would be a hit. You can't simultaneously criticize management for 20% time being more difficult, and then criticize them for launching lots and lots of experimental products and then killing off the ones that don't work.

Re: Google’s Greatest Strength May Be the Luxury of Failure

#14
"The lesson may be that a broad focus on innovation and solving big problems leads to resiliency."

That would be an interesting conclusion if there was a good reason to believe it, but the article didn't make much of a case. How many of Google's off-the-wall projects are contributing to their 30% year-over-year quarterly revenue growth? Most of the projects mentioned were either market failures or haven't been released yet. Android was clearly a success, but it wasn't a great example of innovation: it was basically a clone of a successful existing product.

There's probably a more prosaic explanation for Google's success relative to Facebook. Both companies make most of their revenue from advertising, but Google developed AdWords, which leveraged Google's search infrastructure to became an essential piece of infrastructure for the buying and selling of ads. It's hard to name any other company that got rich off of web ads besides Google. Google is entrenched in the fabric of the internet, while Facebook is an upstart that's primarily just a website, like Yahoo was 15 years ago. At that time, Microsoft was the giant that owned the critical infrastructure, and they were doing very similar things as Google is now: Microsoft created MSN to compete with AOL and Yahoo; Microsoft leveraged its infrastructure to crush a threat from an upstart competitor -- Netscape. Building out, as much and as fast as you can, seems to be the winning strategy when you are in a position of overwhelming dominance as a result of owning essential infrastructure.

The "Luxury of Failure" is the actual lesson here. You get the luxury of failure when you own a revenue stream that's big and entrenched enough that you have the luxury to do essentially anything you want, even lose money. It's hard to compete against that.

Re: Google’s Greatest Strength May Be the Luxury of Failure

#15
post #11

Earlier quoted context omitted.

Yes, but michaelochurch was talking about something else.

Many of the Google products you see today were 20% projects. Google had no idea GMail would be a hit. You can't simultaneously criticize management for 20% time being more difficult, and then criticize them for launching lots and lots of experimental products and then killing off the ones that don't work.

We agree. I am all for "lots and lots of experimental products".

Calibration scores (secret performance reviews that happen in the Perf Room-- yes, Google has a physical place for "calibration" that is actually called "The Perf Room") are not experimental technology or product. They're an experiment (and a failed one) on people. Different rules together.

Re: Google’s Greatest Strength May Be the Luxury of Failure

#17
post #11

Earlier quoted context omitted.

Yes, but michaelochurch was talking about something else.

Many of the Google products you see today were 20% projects. Google had no idea GMail would be a hit. You can't simultaneously criticize management for 20% time being more difficult, and then criticize them for launching lots and lots of experimental products and then killing off the ones that don't work.

Does GMail make money? When it first came out, it seemed almost like a gift to the community which they made because they needed email and built it. It was great for email, but it was hard to see where the piles of money would come from. Now, I think they've become more business oriented and try to extract revenue from everything.

Re: Google’s Greatest Strength May Be the Luxury of Failure

#18

Earlier quoted context omitted.

Many of the Google products you see today were 20% projects. Google had no idea GMail would be a hit. You can't simultaneously criticize management for 20% time being more difficult, and then criticize them for launching lots and lots of experimental products and then killing off the ones that don't work.

We agree. I am all for "lots and lots of experimental products". Calibration scores (secret performance reviews that happen in the Perf Room-- yes, Google has a physical place for "calibration" that is actually called "The Perf Room") are not experimental technology or product. They're an experiment (and a failed one) on people. Different rules together.

Odd. I've been doing eng management at Google for the better part of a decade and I've never heard the term "Perf Room" before, nor did an internal search turn anything up. Maybe it is used, but at the very least I'm unaware of it.

I realize you worked there for a few months a few years ago, but I think someone might have been pulling your leg if they told you that phrase. (But you're right, like most meetings at Google, calibration meetings do happen in rooms. They're just normal conference rooms, though. Nothing special.)

For everyone else: calibration is a process where other managers at Google cross-check the performance scores given to employees across different teams and parts of the company. We do this so that an individual manager can't introduce undue bias or play favorites, and so an engineer at a given level in one part of the company is more or less the equal of an engineer at the same level in another part.

Calibration is one part of the system I think works really well, much better than any other place I've worked. In fact, I think more companies might want to emulate it.

Re: Google’s Greatest Strength May Be the Luxury of Failure

#19
>It’s doing everything at once, from creating the Android software running the smartphones that, through its acquisition of Motorola , it also builds...

>Phones equipped with the Android operating system are outselling the once-unassailable iPhone.

That seems to be suggesting that Motorola phones are doing well but Motorola continues to lose hundreds of millions of dollars every quarter. Ships take time to turn around but maybe the rumored X-Phone will make a difference.

Re: Google’s Greatest Strength May Be the Luxury of Failure

#20

Technological experiments often call for risk-seeking and adventure, but when it comes to things that affect other people, a more conservative and level-headed approach is necessary. For example, the utter recklessness involved in deploying calibration scores and shuttering 20% time is deplorable. That's an extreme lapse of professional responsibility. (Sorry if this irritating, but as a matter of principle, I must k…

Are you for real? I am trying to figure if you are a troll or whether you are truly psychologically damaged by your time at google?

Dude google is not going to change or issue an apology because a former employee rags on them on the internet... you do realize this right?

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