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Send money with Gmail

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Re: Send money with Gmail

#211

Post by sickpig »

phillco wrote: post #187
jcampbell1 wrote: post #183

Earlier quoted context omitted.

Many years ago, Google made statements like "we only do things that scale, and customer support doesn't scale". It was a strong guiding philosophy for many of the engineers, but that philosophy has eroded. If we look at some of Google's biggest successes, it has been things that don't scale: - The Ground Truth team in India, manually drawing the world's maps. - Manual spam detection in search results - Customer Suppo…

Not to mention, scanning many thousands of books manually.

I thought the same thing till I saw this

http://hackaday.com/2012/11/16/google-books-team-open-source...

Re: Send money with Gmail

#213

Post by kivikakk »

chintan wrote: post #110
jrockway wrote: post #42

Hi everyone. I've been working on this at Google for a while and would be happy to answer any questions you might have. If you don't want to ask here, feel free to email me at AT google.com. There might be a delay in responding if I get a lot of messages or if you have a particularly challenging question.

Is this only Gmail-to-Gmail? or between existing wallet customers? If you allow any email, then what about man-in-middle attack as the email might go over SMTP/plain text?

Money doesn't actually fit into email, so that's not really an issue. It's all Google Wallet, so the transfer doesn't happen over email itself.

Re: Send money with Gmail

#214

Post by Angostura »

throwaway420 wrote: post #185
adsenseclient wrote: post #181

Earlier quoted context omitted.

I wonder what you would say when you personally experience a $15,000/mo sudden AdSense account shutdown in a bootstrapped startup, with confiscation of $30,0000 earnings already on the account. The email will be just a template to accuse you of "fraudulent activity", and there will be no human at all that you can call. Speaking with the first hand knowledge of the matter.

I think that a lot of folks are in denial about some of Google's downright evil business practices because they admire Google's technology and like Google's attitudes towards open source software. I greatly admire this stuff too, but Google has some shocking business practices that quite frankly are unbelievable until you experience it firsthand for yourself. When you're a small business and Google bans you for some…

I wonder if anyone has (for example in the UK) simply taken Google to the small claims court to resolve an issue like this.

Re: Send money with Gmail

#215

Post by hayksaakian »

hobs wrote: post #186
JoeKM wrote: post #113

Earlier quoted context omitted.

How true is this still? Google Checkout was rolled out ages ago (in tech years). The Google today is quite different. I have been reading about "poor Google customer service" for years, almost like it's a running joke of anecdotes. Years ago it may have made sense, but today Google has Android/Fiber/plethora of web services. I can't imagine they haven't clued in on customer service yet with all their paid services.

I get that you think or see these responses as anecdotal, and frankly, there is no other kind when it comes to a customer talking about a company they are getting a product from. However, I would say that this thread is one of the first places EVER that I have seen someone say google support is good or sufficient or not terrible even. I have seen people have to post on HN to get things resolved by google employees re…

Any time I was giving Google money for something they had good customer service (AdWords)

In other cases (if I'm the product) nonexistent.

Re: Send money with Gmail

#216

Post by Angostura »

jrockway wrote: post #42

Hi everyone. I've been working on this at Google for a while and would be happy to answer any questions you might have. If you don't want to ask here, feel free to email me at AT google.com. There might be a delay in responding if I get a lot of messages or if you have a particularly challenging question.

Just a buglet for you to squash.

Clicking 'Learn more' on this page https://wallet.google.com/enroll/ basically opens the same page again, for me.

Re: Send money with Gmail

#217

Post by jasonkester »

DanBC wrote: post #134
JoeKM wrote: post #113

Earlier quoted context omitted.

How true is this still? Google Checkout was rolled out ages ago (in tech years). The Google today is quite different. I have been reading about "poor Google customer service" for years, almost like it's a running joke of anecdotes. Years ago it may have made sense, but today Google has Android/Fiber/plethora of web services. I can't imagine they haven't clued in on customer service yet with all their paid services.

Adsense users often complain about this. They don't seem to realise that they're not the customer. They're not even the product being sold. They are trying to sell product to Google - "Buy this space on my web page / youtube video". Google has strict rules, and sometimes makes mistakes, and doesn't have any way to sort out those mistakes. It sucks for those people. And since those people are (by definition) the kind…

you do sometimes hear about people with large numbers of adsense viewers being called (real telephone call!) by Googlers offering advice about better results.

I had a fun experience with that call a few years back, when Twiddla was in the spotlight and everybody was calling trying to give us money and free stuff now that we'd proved we didn't need it anymore. I got to explain to the cheerful AdSense Optimization Team guy how I couldn't use his help because we'd had our AdSense account permanently clobbered on a whim a year or so previous and hadn't ever been able to get it reinstated.

As you can imagine, our AdSense account was back up and in good standing the next day. We've never used it since. Fool me once, and all that.

Re: Send money with Gmail

#218

Post by agravier »

saraid216 wrote: post #202
harryf wrote: post #34

Earlier quoted context omitted.

The real issue issue is here; > securely send money to friends and family _in the U.S._ Google Voice it's the same problem - most of the world can't use it. Instead of 80/20 this is 20/80

I'm confused about how this is a "real issue". Businesses operate in certain places. I don't expect the restaurant across the street from my place to cater to the other side of the world. Why is Google required to?

It's not required, it's what Google ultimately would like to achieve, so it's a real issue for them. Being available to only a fraction of the total potential users is a real issue because if they dont manage to expand, competitors will eventually snatch the potential users.

Re: Send money with Gmail

#219

Post by vijay_hack »

enraged_camel wrote: post #144
sneak wrote: post #118

Earlier quoted context omitted.

The exact same thing could be said about Google Apps, or PayPal - near-total absence of customer service didn't stop adoption of either of those. (To be fair, PayPal's customer service is pretty great now, but that's only in the last 18-24 months. They were the market leader long before they put any real effort into that.)

They were the market leader because they were the only noteworthy and reliable player in the market. Competition from upstarts like Stripe has pushed them to take customer service seriously.

Not to mention, the great documentation they have now for their APIs! ( Go Competition! )
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