Send money with Gmail • Hacker News Board

Re: Send money with Gmail

#111

Post by numbsafari » Wed, May 15, 2013, 9:40 PM UTC

ShawnBird wrote: post #93

vectorpush wrote: post #73

Earlier quoted context omitted.

Paypal is terrible, but at least you can get on the phone and talk to someone when things get hairy. Every time I have google support issues I end up waiting days or weeks for automatic replies that don't even address the issue.

Google Apps has great support.

To the sibling post: actually Rackspace has horrible support. They regularly experience downtime and outages and never notify customers or update their status blog. Can you get someone on the phone? Yes. Do they have anything of value to offer you? No. My favorite was when they referred me to their twitter feed, which hadn't (at the time) been posted to in 9 months.

Re: Send money with Gmail

#112

Post by tapp » Wed, May 15, 2013, 9:42 PM UTC

ShawnBird wrote: post #93

vectorpush wrote: post #73

Earlier quoted context omitted.

Paypal is terrible, but at least you can get on the phone and talk to someone when things get hairy. Every time I have google support issues I end up waiting days or weeks for automatic replies that don't even address the issue.

Google Apps has great support.

I have to disagree - Google Apps has the absolute worst support of any business application/suite I've ever used.

If Google provides meaningful support for Wallet going forward, I hope they consider extending it to Apps - it's desperately needed.

Re: Send money with Gmail

#113

Post by JoeKM » Wed, May 15, 2013, 9:44 PM UTC

joosters wrote: post #103

pg wrote: post #90

I think this is going to be really big. But it might require actual customer service; that must have made them think twice.

That didn't stop them from rolling out Google Checkout with any (human) customer service, as I painfully discovered :( Google seem allergic to phone or email contact with users.

How true is this still? Google Checkout was rolled out ages ago (in tech years). The Google today is quite different. I have been reading about "poor Google customer service" for years, almost like it's a running joke of anecdotes. Years ago it may have made sense, but today Google has Android/Fiber/plethora of web services. I can't imagine they haven't clued in on customer service yet with all their paid services.

Re: Send money with Gmail

#114

Post by bpd1069 » Wed, May 15, 2013, 9:44 PM UTC

jrockway wrote: post #42

Hi everyone. I've been working on this at Google for a while and would be happy to answer any questions you might have. If you don't want to ask here, feel free to email me at AT google.com. There might be a delay in responding if I get a lot of messages or if you have a particularly challenging question.

I want to make use of this sooner rather than later. Is the rollout completely random or determined by some other meaningful factor. Lets say I connect my bank account with Google Wallet now, would that put me in line above someone without a bank account associated with their Google Wallet?

Re: Send money with Gmail

#115

Post by JimWillTri » Wed, May 15, 2013, 9:44 PM UTC

pg wrote: post #90

I think this is going to be really big. But it might require actual customer service; that must have made them think twice.

When there's a substantial amount of money involved Google has great customer service. Never had a problem getting issues resolved with my Adwords account.

Re: Send money with Gmail

#116

Post by StavrosK » Wed, May 15, 2013, 9:44 PM UTC

tlogan wrote: post #107

ShawnBird wrote: post #93

Earlier quoted context omitted.

Google Apps has great support.

No - Google Apps have terrible support. Basecamp has great support. Stripe has great support. Rackspace has great support. Google Apps... not.

How does Stripe have great support? I had to wait two days for a reply. The advice I got was very good, but the response time doesn't make for "great" support.

Re: Send money with Gmail

#117

Post by almost » Wed, May 15, 2013, 9:46 PM UTC

jrockway wrote: post #42

Hi everyone. I've been working on this at Google for a while and would be happy to answer any questions you might have. If you don't want to ask here, feel free to email me at AT google.com. There might be a delay in responding if I get a lot of messages or if you have a particularly challenging question.

Is there any chance of getting your Gmail account shut down because of suspicious transactions etc with wallet? I understand that with a service like wallet Google will need to shut down accounts that look like they might be fraudulent (even though often it might turn out not to be) but it would be good to have a guarantee that they won't take the Gmail account down with it.

Re: Send money with Gmail

#118

Post by sneak » Wed, May 15, 2013, 9:53 PM UTC

pg wrote: post #90

I think this is going to be really big. But it might require actual customer service; that must have made them think twice.

The exact same thing could be said about Google Apps, or PayPal - near-total absence of customer service didn't stop adoption of either of those.

(To be fair, PayPal's customer service is pretty great now, but that's only in the last 18-24 months. They were the market leader long before they put any real effort into that.)

Re: Send money with Gmail

#119

Post by jiggy2011 » Wed, May 15, 2013, 9:54 PM UTC

Hmm, if they were devious they could use this to get people to sign up for G+ and by allowing micropayments to G+ accounts (they can be sent from anywhere).

People will just through hoops to receive money.

Re: Send money with Gmail

#120

Post by joosters » Wed, May 15, 2013, 9:55 PM UTC

JoeKM wrote: post #113

joosters wrote: post #103

Earlier quoted context omitted.

That didn't stop them from rolling out Google Checkout with any (human) customer service, as I painfully discovered :( Google seem allergic to phone or email contact with users.

How true is this still? Google Checkout was rolled out ages ago (in tech years). The Google today is quite different. I have been reading about "poor Google customer service" for years, almost like it's a running joke of anecdotes. Years ago it may have made sense, but today Google has Android/Fiber/plethora of web services. I can't imagine they haven't clued in on customer service yet with all their paid services.

I can't confirm since I closed my checkout account. Try navigating throuh their help pages to see if you can find an email address to contact a human. Used to be impossible. All they had was a selection of multiple choice boxes with predetermined solutions.