Earlier quoted context omitted.
I think it's pretty clear that the email that was sent out was not written in the way that it should have been, and that they may have misjudged both the source of the friction they are encountering and the public sentiment about such regulations. We're sort of arguing past eachother on the other point. If we agree that Uber isn't out to rip people off and their customers like the way that they do business, why shoul…
They didn't argue that they complied with regulations, they applied for an exemption, see the difference? If they want to charge a non-fixed price I think they should have to show the price for comparison and during the trip. With an exemption they wouldn't have to do that at all. I might not know their marketing, but you don't know the market in Stockholm so maybe you should be a little less cocky about it. Sometime…
1) It's just the way that things are done. Everyone else plays by these rules, so deal with it.
2) Uber is not doing enough to inform their customers about their pricing structure.
I assert that the first argument is extremely weak as a position. If you can't defend the rules themselves, then don't bother. The fact that exemptions are granted indicates that it's understood that organizations should be able to bend these rules if they meet certain requirements. What are those requirements? Why does Uber not meet those requirements? Why are those requirements as they are? Do they not meet the spirit of those requirements?
As for number 2, look, pricing is all over everything. You can talk about ways in which they could technically comply, but I think you're sort of assuming ignorance on the part of the consumers that doesn't exist. You can go to a website, or pull out your phone, and see a price.